Exceptional guest service is the foundation of every 5-star hotel in Pine City. From the minute you arrive, staff cater to your every whim, whether answering room service calls 24/7 or providing a turn-down service. Also, hotels must feature upscale conveniences to meet the standard for a 5-star rating. These can include luxury bath products, an on-site spa, pools, gastronomic kitchens and knowledgeable concierge.