In Prentiss, a hotel must offer a specific amount of high-end amenities to earn 5 stars. These can include saunas and spas, on-site gyms, gourmet restaurants, complimentary luxury toiletries, premium bedding and more. What also sets 5-star hotels apart is their guest-centric service. You can expect things like concierge services, nightly turn-down services and in-room massage. Some may even offer thoughtful touches such as welcome gifts.