Exceptional guest service is at the heart of every 5-star hotel in Shelby. From the moment you arrive, staff are at your beck and call, whether answering room service calls 24/7 or providing in-room beauty treatments. What's more, hotels have to offer upscale amenities to be entitled to a 5-star rating. These can include luxury baths, an on-site spa, pools, fine dining kitchens and knowledgeable concierge.