What a disaster. We booked for one romantic evening away as this was valentine weekend. If you check your records you will see that we booked a luxury double room, with a queen size bed, bath tab with jets and we paid for this R1000. This place is rated as a 4 star.....not sure who done this rating??????. On arrival the reception/Manager demanded additional R800. I said I paid in full and she said this is standard. Everyone must pay R800 we only paid a deposit. Lucky I had may proof of booking with me and payment. Then she apologies and said ok. No one help as with our luggage....this is a 4 star......we were push into a small standard room, not what we paid for and as advertise. They advertise Wi-Fi...no one give the password....On inquiry on the room, the receptionist contact her Manager/owner wrt. our unhappiness. She/Him couldn't bother to speak to as at all or call on the Monday to apologies. The place was booked out and unfortunately we cant get the room that we booked for. We got our R1000 back in cash and we leave. Why will they care amount as, the place was booked out!!!!!!!!!! We not recommend this place to anyone...stay away. And the reception blame Hotel.com it now your fault that they cant allocate rooms correctly. Good think that we were only from Durban, but they spoilt our special night out.