"We traveled with other family, so we had two rooms. Check in was very rough. Once we finally found the correct building and desk, the two people at check-in were quite rude. When we got to the rooms, one of the room was lovely, lots of nice amenities. The other room had no amenities (no shampoo, conditioner, robes, etc); it also had a broken shower. When the desk was called, no one answered. Breakfast was a similar situation; the first morning, they were out of pastries, sourdough bread, potatoes, etc. The second day everything was there, and breakfast was lovely. The kids enjoyed the pool, and we enjoyed some hiking in the Cairngorms. Our checkout was much better than checking in; the gentleman was very friendly and helpful. Downtown Aviemore was quaint with shops, restaurants, and the train station. All were within walking distance. Overall, a very inconsistent, but average stay."