“This is a lovely hotel, conveniently located near Fenway Park and the Charles River Esplanade. It has an old world charm with modern amenities. The service was excellent. Very friendly and accommodating staff. The room was clean and well-appointed, and includes turn down service. Comfortable bed. Surroundings are quiet. I was disappointed in the breakfast buffet; limited options, and not a great value for the money. Go to Café Sauvage nearby. This is a special hotel. I would return, and also……
“This is a lovely hotel, conveniently located near Fenway Park and the Charles River Esplanade. It has an old world charm with modern amenities. The service was excellent. Very friendly and accommodating staff. The room was clean and well-appointed, and includes turn down service. Comfortable bed. Surroundings are quiet. I was disappointed in the breakfast buffet; limited options, and not a great value for the money. Go to Café Sauvage nearby. This is a special hotel. I would return, and also……
“The location of the hotel is very good. There are all kinds of supporting facilities around. I especially like the park opposite. It has a beautiful environment and is very suitable for walking in the morning and evening. room service is also very good and the daily housekeeping service is very timely. Although there is no coffee machine in the room, the coffee service provided by the professional coffee shop from 6:30 in the morning allows us to taste higher quality coffee, which is great !”
“The location of the hotel is very good. There are all kinds of supporting facilities around. I especially like the park opposite. It has a beautiful environment and is very suitable for walking in the morning and evening. room service is also very good and the daily housekeeping service is very timely. Although there is no coffee machine in the room, the coffee service provided by the professional coffee shop from 6:30 in the morning allows us to taste higher quality coffee, which is great !”
“A great place to stay while in Boston, the hotel itself offers free breakfast which includes full breakfast and delicious meals in their French style restaurant, a lovely lobby to hangout and all day coffee/hot tea which becomes a great plus for the winter time in Boston. The front desk staff is all very friendly and helpful. The parking on site is 30 USD per night with in/out which is a wonderful deal comparing with other hotels in town charge you 50-60 USD per night. The room itself is very……
“A great place to stay while in Boston, the hotel itself offers free breakfast which includes full breakfast and delicious meals in their French style restaurant, a lovely lobby to hangout and all day coffee/hot tea which becomes a great plus for the winter time in Boston. The front desk staff is all very friendly and helpful. The parking on site is 30 USD per night with in/out which is a wonderful deal comparing with other hotels in town charge you 50-60 USD per night. The room itself is very……
"I haven't used anything since checking in. The bathtub is clogged and infested with mosquitoes. The windowsills and tables in the room are dusty, as if no one has stayed and hasn't cleaned them in ages. The refrigerator also doesn't work. After reporting the situation, we were told we would get a full refund. However, a month has passed and I haven't received one. I contacted the hotel, and they said they'd already processed the refund and told me to check with my bank. I went to the bank and asked the manager to check, but they also said there was no refund. I think this hotel is deceptive. If I had a five-star review, I wouldn't give it a single star. It's terrible. If there was a complaint number, I would definitely file a complaint with this hotel, not just the Hilton. It's worse than an average hotel. It's ridiculous."
"Hotel itself is nice. The room is also new and clean. Problem is the service. First hotel lost my luggage stored there and also could not find my parcel when I checked in. Housekeeping is v chaotic and not hygienic. "