Positive - Ashley, who worked the front desk, is a beautiful person who accommodated us on our initial challenge- defective heating system in our room. She relocated us to another room but we had already unpacked. We had to go downstairs, get a cart and pack at 10 pm to move to another room for our 5-day stay. We drove over 10 hours and were beyond tired, but Ashley's positive attitude and willingness to accommodate us was appreciated.
Negative 1. Bad room - For the second time staying at this location I had to relocate from my initial assigned room (stayed May 2022) on the first night.
2. Pool heater not working - On Saturday we attempted to go to the indoor pool. The water was cold. We asked someone to check it and she did, but stated the heater was not working. They had to call a mechanic. The gentleman at the front desk stated he would call someone and let us know when it was fixed. We never received a call.
3. False advertisement. Although the sign in the lobby states it does, this location DOES NOT have a spa.
4. THE BILL - I have NEVER stayed at a hotel (especially a Marriott) where I was charged a different rate EVERY NIGHT! The hotel stated this is what Hotels.com does not them. If this is Hotels.com practice, then this just lost a client.
5. BIG BUGS - This hotel has HUG water bugs - scary.