大堂

关于阿德兰托 US 395 罗德威酒店的点评

2 out of 5
阿德兰托 US 395 罗德威酒店
11625 Lawson Ave, Adelanto, CA

点评

7.6

还可以

10 分 - 超赞。193 条好评,共有 514 条点评" "
8 分 - 还可以。160 条好评,共有 514 条点评" "
6 分 - 一般。69 条好评,共有 514 条点评" "
4 分 - 很差。33 条好评,共有 514 条点评" "
2 分 - 糟糕。59 条好评,共有 514 条点评" "

8.0/10

清洁度

7.8/10

员工和服务

6.4/10

服务设施

7.8/10

住宿条件和设施

5.0/10

环保

点评

8/10 还可以

YI,中国

满意:客房舒适度,清洁度
酒店在郊外,很安静,除了登记拿钥匙,基本也没任何服务,有个老太太,永远在里屋,永远不出现,好不容易出现,也是很不耐烦,说自己很忙。
Suresh 于 2016年07月16日 的回复
Dear Guest: We really appreciate you taking time to write review about your recent stay at our Americas Best Value Inn. Looking forward to your next stay. Thanking You Suresh P/Manager

2/10 糟糕

Gabriel

2024 年 5 月入住 1 晚
Manager 于 2024年05月18日 的回复
Hello Gabriel,We regret to hear about your experience. Please feel free to contact us directly to discuss any concerns you may have so we can address them accordingly.

4/10 很差

Ariana

满意:员工和服务
不满意:住宿条件和设施,清洁度
2024 年 4 月入住 1 晚
Manager 于 2024年05月7日 的回复
Hello Ariana, We appreciate you taking the time to review your recent stay. Please feel free to reach out to us directly with any further feedback to help us improve our services for future guests.

10/10 超赞

Petra

满意:员工和服务,清洁度
Está muy sencilla pero muy limpia
2024 年 4 月入住 1 晚
Manager 于 2024年04月20日 的回复
Hello Petra,Nos alegra saber que encontraste nuestras instalaciones limpias durante tu estancia. ¡Esperamos verte de nuevo en el futuro!

10/10 超赞

Lorena

2024 年 4 月入住 1 晚
Manager 于 2024年05月10日 的回复
Hello Lorena,We're thrilled to hear that you had a wonderful stay with us! We look forward to welcoming you back soon for another fantastic experience.

10/10 超赞

TRAON

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Manager is great and gave us top tier service
2024 年 4 月入住 2 晚
Manager 于 2024年04月9日 的回复
Hello TRAON,We are delighted to hear that you had a positive experience with our manager during your stay. Our team strives to provide exceptional service to all our guests. Your feedback is greatly appreciated and we look forward to welcoming you back in the future.

6/10 一般

Eva

不满意:住宿条件和设施,清洁度
Bed looked dirty wouldn’t stay again
2024 年 1 月入住 1 晚
Manager 于 2024年04月7日 的回复
Hello Eva,We apologize for any concerns during your stay. We value all feedback to improve our services for future guests' satisfaction. Your comments have been noted for our review process. Thank you for sharing your experience with us.

4/10 很差

Tanit

2024 年 3 月入住 1 晚
Manager 于 2024年04月20日 的回复
Hello Tanit,We're sorry to hear you didn't fully enjoy your stay. Please feel free to contact us directly to discuss any concerns you may have. Your comfort and satisfaction are our top priorities.

4/10 很差

Craig

与家人出行
满意:清洁度、员工和服务、服务设施
不满意:住宿条件和设施
The room that I stayed in they were things that needed to be fixed repaired like the chair at the table wheels were missing people was just a hole with tissue stuck in it drawers had gang writing in it shower knob falls off takes 5 to 10 minutes for hot water to heat up. And had to go back three times to get the key remagnetized
2024 年 3 月入住 7 晚
Manager 于 2024年03月27日 的回复
Hello Craig, We appreciate you sharing your feedback with us regarding your recent stay. Rest assured, we have noted your comments and will address the maintenance issues accordingly to enhance the guest experience. We value your input and strive to improve our services for future guests.

2/10 糟糕

Vincent Alexander

团体旅客
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Didn’t have our room ready and was over booked.
Manager 于 2024年03月27日 的回复
Hello Vincent Alexander, We apologize for any inconvenience this may have caused. Your feedback is valuable for improving our services. We recommend contacting management directly to address your concerns further.

4/10 很差

robert

与配偶出行
不满意:服务设施,清洁度
The room smelled. We sprayed a little perfume and cologne to make it better!
2024 年 3 月入住 1 晚
Manager 于 2024年03月14日 的回复
Hello robert, Thank you for sharing your feedback with us. We appreciate you taking the time to inform us about your experience during your stay. We always aim to provide a comfortable environment for our guests and will address this concern with our housekeeping team for further improvement.

2/10 糟糕

Lindsey

与配偶出行
满意:员工和服务
不满意:住宿条件和设施,清洁度
I stayed here from feb 23rd to the 25th. The room smelled like month old stale cigarettes. We went to apple valley for a few hours and when we came back, there was a water bubble in the corner wall above the sink & due to that, it was leaking water for hours. It finally ruptured during us sleepingand the sink and counter was covered in water. The light outside of the bathroom was also broke.
2024 年 2 月入住 2 晚
Manager 于 2024年02月28日 的回复
Hello Lindsey, We apologize for the issues you encountered during your stay. Your feedback is valuable as it helps us improve our services. Please contact our management team directly to address your concerns further. Thank you for bringing this to our attention.

2/10 糟糕

Marichui

与家人出行
不满意:清洁度、服务设施、住宿条件和设施
Room was sketchy restroom had stains on the walls curtains were stained and bed had burn stains as well also room had an unpleasant smell
2024 年 2 月入住 1 晚
Manager 于 2024年02月28日 的回复
Hello Marichui, We appreciate your feedback regarding the conditions of your room and will share this with our housekeeping team for review. Ensuring a comfortable stay for all our guests is our top priority, and we apologize for any inconvenience you experienced. We encourage you to reach out to our management team directly to further discuss your concerns.

2/10 糟糕

Diane

不满意:住宿条件和设施,员工和服务
Shower did not work in my room so I had to leave without taking one. They only took a few dollars off the bill. Place is a dump!!!!
2024 年 2 月入住 1 晚
Manager 于 2024年02月24日 的回复
Hello Diane,We apologize for the inconvenience you experienced during your stay with us. We encourage guests to reach out to our management team directly to address any concerns so we can ensure a more positive experience in the future.

10/10 超赞

真实旅客

与家人出行, 商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
USA tourist
Beautiful place! The most clean place in town
2024 年 1 月入住 1 晚
Manager 于 2024年02月1日 的回复
Dear Guest,Thank you for your kind words! We take pride in maintaining a clean environment for our guests. We appreciate your feedback and hope to welcome you back in the future for another wonderful stay.

10/10 超赞

Holly

与家人及幼儿出行, 与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Quiet and comfortable.
2024 年 1 月入住 3 晚
Manager 于 2024年01月28日 的回复
Hello Holly,Thank you for your review! We're delighted to hear that you enjoyed the quiet and comfortable atmosphere during your stay with us. We strive to provide a peaceful environment for our guests to unwind and relax. We appreciate your feedback and hope to welcome you back again soon for another enjoyable stay.

2/10 糟糕

Maria

与家人及幼儿出行
不满意:清洁度、员工和服务、住宿条件和设施
Hotel was horrible I was given a room that smelled like smoke it was very strong and my TV didn’t even work…
2023 年 12 月入住 2 晚
Manager 于 2024年01月8日 的回复
Hello Maria,Thank you for bringing this to our attention. We apologize for any inconvenience you experienced during your stay. We understand the importance of a comfortable room and are sorry if the smell of smoke and TV issue affected your experience. Guest satisfaction is our priority, and we encourage you to reach out to our management team directly to further discuss your concerns.

2/10 糟糕

kaalyl

2023 年 12 月入住 1 晚
Manager 于 2024年01月8日 的回复
Hello kaalyl, We apologize for any inconvenience you may have experienced during your stay. Please feel free to reach out to us directly with any feedback and we will do our best to address your concerns. We value your input and hope to have the opportunity to make it up to you in the future.

2/10 糟糕

Joseph

与家人出行
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚
Manager 于 2024年01月2日 的回复
Hello Joseph, We're sorry to hear that your experience at our hotel was not up to your expectations. We value your feedback and encourage you to reach out to us directly so that we can address any concerns you may have had during your stay. We appreciate your understanding and hope to have the opportunity to make it up to you in the future.

2/10 糟糕

micaela

与家人出行
不满意:清洁度、服务设施、住宿条件和设施
There were bed bugs and roaches in the room......do not recommend
2023 年 12 月入住 1 晚
Manager 于 2023年12月30日 的回复
Hello micaela,Thank you for bringing this matter to our attention. We take all guest feedback seriously and apologize for any inconvenience you may have experienced during your stay. We strive to provide a clean and comfortable environment for our guests. Please reach out to our management team directly to discuss your concerns further.

8/10 还可以

Carla

满意:清洁度、员工和服务、客房舒适度
It was a bigger room than the 4 queens in Vegas. Didn’t like complimentary toiletries. Soap was stinky. No hot water, light over vanity was burnt out. Other than that I would recommend it.
2023 年 12 月入住 1 晚
Manager 于 2023年12月29日 的回复
Hello Carla,We appreciate your recommendation of our hotel. We apologize for any inconvenience you experienced with the complimentary toiletries, soap, hot water, and the light over the vanity. Your feedback will be shared with relevant departments to ensure improvements are made. We value your feedback and hope to welcome you back in the future for a more enjoyable experience.

6/10 一般

Amanda

不满意:客房舒适度
Motel of requirement
Honestly, for what it was — a motel when a bed was absolutely required — it was fine. Sure the room smelled of old cigarette smoke and disinfectant, and one of the locks was busted, and there were no outlets anywhere near the bed, and the pillows were probably as old as the motel, it served its purpose.
2023 年 12 月入住 1 晚
Manager 于 2023年12月28日 的回复
Hello Amanda, Thank you for sharing your feedback with us. We appreciate your understanding that our property is a motel and not a luxury hotel. We apologize for any inconvenience caused by the odor and lock issue. We value your input and will share it with our team for improvement. Should you have any further concerns, please feel free to reach out to our management. We hope to have the opportunity to welcome you back in the future.

10/10 超赞

Stien,Westland

满意:清洁度、员工和服务、住宿条件和设施
Antonio the manager is the man - he’s always there to help and gets the job done there staff is nice amazing keeps a warm smile and cleans the room to the tea this would be my number 1 choice if I have to revisit Adelanto.
2023 年 11 月入住 28 晚
Manager 于 2023年12月29日 的回复
Hello Stien,Thank you for taking the time to share your positive experience at our hotel. We're glad to hear that Antonio's exceptional service made a lasting impression on you. Our team takes pride in providing friendly and accommodating service to our guests. We appreciate your kind words and we hope to welcome you back to our hotel in the future.

10/10 超赞

Nicole

2023 年 12 月入住 1 晚
Manager 于 2023年12月23日 的回复
Hello Nicole,Thank you for choosing our hotel for your recent stay! We're thrilled to hear that you had an outstanding experience with us. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We can't wait to welcome you back!

2/10 糟糕

Teresa

不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚
Manager 于 2023年12月19日 的回复
Hello Teresa, We're sorry to hear that your recent stay with us did not meet your expectations. We encourage you to reach out to our hotel directly with any feedback you may have so that we can address any concerns and improve our services. We value your input and appreciate the opportunity to make things right.

10/10 超赞

LACY

满意:清洁度、员工和服务、住宿条件和设施
Good place to stay
2023 年 11 月入住 2 晚
Manager 于 2023年11月22日 的回复
Hello LACY,Thank you for choosing our hotel for your recent stay! We're delighted to hear that you found our establishment to be a good place to stay. Your kind words are greatly appreciated. We hope to have the pleasure of welcoming you back in the future for another enjoyable experience.

2/10 糟糕

Diana

与家人出行
满意:员工和服务
不满意:清洁度
We moved rooms 3 times. The rooms are extremely dirty. They all smell like smoke even the no. Smoking rooms. The bed covers have cigarette burns and it was just bad. We kindly asked for another room and the staff was very nice and tried to accommodate. Unfortunately, all rooms were badly cleaned. Will never stay again.
Manager 于 2023年11月8日 的回复
Hello Diana,Thank you for bringing this to our attention. We apologize for any inconvenience you experienced during your stay with us. We appreciate your acknowledgment of our staff's efforts to accommodate your requests. Please be assured that we take cleanliness very seriously and we will review your comments with our housekeeping team to ensure improvement. We hope you will give us another opportunity to provide you with a more pleasant experience in the future.

4/10 很差

Cheryl

与家人出行
Disappointed this time
Our stay was okay until we got up Sunday morning at 4:00am and found out the shower did not work. Two adults that had been out in the desert for four hours the day before and were heading back out there with no way to shower to start our day. To say we were not happy is an understatement. We have been staying at this hotel for a couple of years, several times a year and the condition of the hotel just from July to October was surprisingly disappointing. I am not sure what we will do next year especially given the rates went up almost 25.00 over the summer.
2023 年 10 月入住 1 晚
Manager 于 2023年10月26日 的回复
Hello Cheryl,We apologize for the inconvenience you experienced with the shower. Please accept our apologies for the disappointing condition of the hotel. We value your loyalty and would like to discuss your concerns further.

10/10 超赞

Marcia

满意:清洁度、员工和服务、住宿条件和设施
2023 年 10 月入住 1 晚
Manager 于 2023年10月21日 的回复
Hello Marcia,Thank you for your excellent rating! We are thrilled to hear that you had a great experience at our hotel. We hope to welcome you back soon!

8/10 还可以

Ezequiel

2023 年 10 月入住 1 晚
Manager 于 2023年11月8日 的回复
Hello Ezequiel,Thank you for taking the time to share your rating with us. We would like to learn more about your visit to address any issues that led to your low rating and improve our services in the future. Please feel free to contact us if you have any comments or suggestions.

2/10 糟糕

Pam

带宠物出行, 商务旅客
不满意:员工和服务、服务设施、住宿条件和设施
Was in a very bad area, was afraid the pickup would either be broken into or else gone in the morning. Slept on top of the blankets with clothes still on. Management was very unfriendly. Should of had a tent with a heater, would have slept better.
2023 年 10 月入住 1 晚
Manager 于 2023年10月16日 的回复
Hello Pam, We apologize for any inconvenience you faced during your stay. Your feedback is important to us and we will address your concerns with the management team. Thank you for bringing this to our attention.

8/10 还可以

真实旅客

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Stayed for business. Nothing fancy. Bed and shower. Works for me!
2023 年 9 月入住 3 晚
Manager 于 2023年09月27日 的回复
Dear Guest,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

2/10 糟糕

Jessica

不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 2 晚
Manager 于 2023年09月28日 的回复
Hello Jessica, Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

4/10 很差

Travis

团体旅客
不满意:清洁度、员工和服务、住宿条件和设施
The place had twekers walking around their was a guy that was looking in the hotel windows . Some guy was trying to open our window of our hotel room . The clock in our room was shorting out same with the tv. The ac didnt even work that well I adked for a discount the next day the guy said no
2023 年 9 月入住 1 晚
Manager 于 2023年09月14日 的回复
Hello Travis, We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your feedback pertaining to your experience at our hotel. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

2/10 糟糕

Irma

与配偶出行, 商务旅客
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
No me gusto muy mal servicio
2023 年 9 月入住 1 晚
Manager 于 2023年09月14日 的回复
Hello Irma, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. The fact that we have failed to meet your full expectations is disappointing and we are determined to work even harder towards ensuring that each guest enjoys a great experience. Please reach out to us so we can gather more information and investigate this matter. I hope you will find your expectations to be far surpassed if you ever returned to the area, we would like to invite you back for another stay.

6/10 一般

angelica

与家人及幼儿出行
满意:员工和服务
不满意:服务设施
You can hear thru everything. The laundry needs an update. we had an ironing board but no iron which I really needed. The light fixture was not working but the gentleman at the office was nice enough to fix it for us.
2023 年 9 月入住 1 晚
Manager 于 2023年09月13日 的回复
Hello angelica, Your review is greatly appreciated, though it is very disappointing to learn of the bad impression we made. I would like to apologize for not exceeding your expectations and for the inconvenience this caused you. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to our services to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience and change your perception of our hotel.

2/10 糟糕

Maria

不满意:清洁度、员工和服务、住宿条件和设施
2023 年 9 月入住 1 晚
Manager 于 2023年09月9日 的回复
Hello Maria,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

10/10 超赞

Mario

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The hotel was okay , but it could be better .
2023 年 9 月入住 1 晚
Manager 于 2023年09月7日 的回复
Hello Mario,Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our hotel. We hope to see you again in the future.

2/10 糟糕

Yeymi

2023 年 8 月入住 1 晚
Manager 于 2023年09月4日 的回复
Hello Yeymi, We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

8/10 还可以

Christopher,Huntington Beach

商务旅客
满意:员工和服务,清洁度
Fast check in. Clean room
2023 年 8 月入住 1 晚
Manager 于 2023年08月15日 的回复
Hi Christopher,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, appreciate our fast service and we hope to have the pleasure of hosting you again soon.

8/10 还可以

Matthew

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
8/10 for value
8/10 for value No frills crash pad. Good service.
2023 年 7 月入住 1 晚
Manager 于 2023年07月28日 的回复
Hello Matthew,Thank you for your review and comments regarding our service and also our value. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

8/10 还可以

Cheryl

与家人出行
满意:员工和服务
Gets the job done!
The room was clean and serviceable. The linens are aged and getting threadbare. the manager was able to make a late change to our room needs a few days before checking in. We did have to ask for the extra towel set as there were three of us in the room instead of two. No access to lobby when we checked in so I was standing out in very windy conditions trying to sign the paperwork through the pass through window.... that was annoying
2023 年 5 月入住 2 晚
Manager 于 2023年05月25日 的回复
Hello Cheryl,It means so much to have earned your business. We appreciate the feedback regarding our room as well as our access. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

4/10 很差

Joe

满意:员工和服务
不满意:清洁度、服务设施、住宿条件和设施
2023 年 5 月入住 1 晚
Manager 于 2023年06月9日 的回复
Hello Joe, Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

8/10 还可以

Maryann

与家人出行
满意:清洁度、员工和服务、客房舒适度
Amazingly quiet just off highway
I’ve stayed at this hotel a few times. It is just off the highway but amazingly quiet. It’s an older building that has been updated some. People are nice, place is clean and lots of room.
2023 年 4 月入住 1 晚
Manager 于 2023年04月28日 的回复
Hello Maryann,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.

10/10 超赞

ROCHELLE

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 4 月入住 1 晚
Manager 于 2023年04月18日 的回复
Hello ROCHELLE,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

2/10 糟糕

Monica

与家人出行
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
The hotel room I was given was not clean at all, the towels were dirty and the room smelt like cigarettes I couldn’t sleep
2023 年 4 月入住 1 晚
Manager 于 2023年04月16日 的回复
Hello Monica,We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas. We are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

2/10 糟糕

Bryler

不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 4 月入住 1 晚
Manager 于 2023年04月9日 的回复
Hello Bryler,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

10/10 超赞

Michael

满意:清洁度、住宿条件和设施、客房舒适度
Nice Stay
No complaints - comfortable
2023 年 4 月入住 1 晚
Manager 于 2023年04月7日 的回复
Hi Michael,To be awarded a perfect score is such a compliment! We are thrilled to learn that our goal of providing our guests with a comfortable and pleasant stay is a success! We can't wait to serve you again.

8/10 还可以

Lyndsi

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
It was good surprised at how quite it was ,I'll be staying here again
2023 年 3 月入住 1 晚
Manager 于 2023年03月15日 的回复
Hello Lyndsi,I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our hotel. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

8/10 还可以

Lixin

Manager 于 2023年11月7日 的回复
Hello Lixin,Thank you for sharing your review! We appreciate your feedback and are glad to hear that you enjoyed your stay overall. We apologize for the issues you experienced during your visit and will share your comments with our team for improvement. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.