Lovely home in a quiet neighborhood. Beds were very comfortable. A lot of steps: one flight up to get into the house another to go downstairs to one bedroom and bath, and another one to go upstairs from the first floor to the 3 bedrooms on the second floor.
The one television in the house was missing the remote and the owner did not offer to come over and show us how to operate it without a remote. He also did not offer to come over to provide extra blankets which he told us were locked up and not accessible to us. When we hunted for the remote, we found that under the cushions, the furniture needed vacuuming. There was also a half-eaten sandwich under the couch. And although there were plenty of wine glasses, there was no wine opener. I did buy one and left it for future guests. Finally, the windows were badly in need of washing.
To make the home more customer friendly, I would suggest the following:
Have TV's in more than one room.
Provide grab bars in the showers.
Provide Kleenex boxes.
Have a manager close by who can respond to guests' requests.
Provide more kitchen supplies, e.g., glasses, cooking utensils, etc.
Maybe consider a different cleaning service.
I am hoping the owner may consider a partial refund due to the number of inconveniences.