Al Iskan hotels in Madinah

"We arrived a bit earlier than the check in time and they wouldn’t let us in and had us sit in the lobby for couple of hours. The room’s door handle kept coming off. The food at their restaurant is terrible "

"Excellent stay as always "

"This hotel is exactly opposite to gate 309, very close to masjid al Ghamama, all good eateries and restaurants are nearby, completely walkable and very accessible. Property is clean, well maintained walkways, lifts, breakfast buffet is 40 SR per person, and staff is friendly. P2 parking lot for Car Park, is also exactly opposite underground with gate 309, Overall worth a visit if you’re staying here at sebal al maasi aka sebal diamond hotel "

"I stayed at this hotel for six nights and genuinely enjoyed most of my stay—until the final day. There were many positives. The hotel was comfortable, and several staff members were excellent—especially housekeeping, who were consistently friendly and professional. Unfortunately, the checkout experience completely ruined everything. I had requested just a two-hour late checkout and informed management via email two days in advance. This was never acknowledged, and it seems it wasn’t communicated internally. I also mentioned it to the night staff and again on the morning of departure. Despite this, I was called every 5–10 minutes asking about checkout. Each time I explained, but the calls continued. Staff were even sent to my room multiple times after I had already clarified the situation. This went on for over an hour and became extremely frustrating. This points to either a flawed system or poor internal communication. In my opinion, the reception team needs proper hospitality training. It’s disappointing that such a small request was handled so poorly. What should have been a 5-star stay turned into a 1-star experience. Management should review the team working on March 21 (daytime reception/checkout)."

"Property is very good. Area is old but complete market area"

"Very clean hotel super amazing skillful stuff. I’ll highly recommend this hotel to stay."

"Horrible wifi and room is not that clean"

"Awesome "

"Nice property but little far from Masjid-e-Nabwi. They shuttle during prayer times only"