2/10 糟糕
Darrell
与配偶出行
2024年05月16日
不满意：员工和服务、服务设施、住宿条件和设施
This hotel is far from 5*, the ‘all inclusive’ food options were substandard. Around 3-4 choices in a restaurant that had 0 atmosphere and felt more like a canteen. After the 2nd night of struggling to make a meal with the options available and having to find food elsewhere (which defeats the object of paying for 5* All Inclusive) we complained to the manager who provided us with a wrist band to the neighbouring and sister hotel Palm Village whose food options and dining facilities were some what better, however nowhere near 5* standard. The hotel is also full of children who are under your feet when trying to plate up food. We had come on holiday for a relaxing couple get away, however it felt like we had checked into Butlins. the entertainment is also embarrassing. I have seen better from drunks on Karaoke in the local pub.
Please don’t waste your money and stay here.
We have stayed in 4* hotels what would run rings around this place. We won’t be returning.
Darrell
2024 年 5 月入住 5 晚