「I would not recommend this hotel to anyone visiting Madrid.
My stay was going well until a very serious incident completely changed my experience. While I was out on a tour, someone entered my room, stole cash, and attempted to use my credit cards to make purchases totaling more than €2,500. Although I accidentally left these items in my room while rushing out that morning, this should never happen in any hotel, especially one with such highly rated reviews.
What was even more disappointing...
「The cleaning ladies are very diligent and caring to visitors. The only thing I really don’t like is that when I arrive in the morning after long flight and will stay for 4 days they say the early check in will charge euro 49. I thought it’s fair and then I decline it. However when I checked out I saw a same situation and the desk voluntarily ask the customers to come back in an hour and the room will be ready in the morning. It’s differing treatment which makes me feel unfairly treated 」
改變主意預訂可免費取消的酒店
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