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Sheraton Club des Pins Resort

5.0 star property
Travelers find the perfect blend of relaxation and recreation at this seaside resort with a private beach and onsite spa offering rejuvenating treatments

Choose dates to view prices

Sheraton Club des Pins Resort in Zeralda offers a luxurious coastal escape with beachfront dining and ocean views. Enjoy the private beach with sun loungers, a spa with restorative treatments, La Trattoria's authentic Italian cuisine, and a health club with fitness classes.

Reviews

7.4 out of 10
Good

Popular amenities

  • On private beach
  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
The current price is HK$1,179
HK$1,369 total
includes taxes & fees
1 Mar - 2 Mar

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Room, 1 King Bed, Garden View

Down duvets, pillow-top beds, minibar, in-room safe

Room, 1 King Bed, Garden View

8.0 out of 10
Very good
(6 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Down duvet
Pillow-top bed
Hairdryer
Bathrobes
  • Garden view
  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Single Beds, Garden View

Down duvets, pillow-top beds, minibar, in-room safe

Room, 2 Single Beds, Garden View

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Down duvet
Pillow-top bed
Hairdryer
Bathrobes
  • Garden view
  • 344 sq ft
  • Sleeps 2
  • 2 Single Beds

View all photos for Room, 1 King Bed, Sea View

Down duvets, pillow-top beds, minibar, in-room safe

Room, 1 King Bed, Sea View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Down duvet
Pillow-top bed
Hairdryer
Bathrobes
  • Sea view
  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Single Beds, Sea View

Down duvets, pillow-top beds, minibar, in-room safe

Room, 2 Single Beds, Sea View

8.0 out of 10
Very good
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Down duvet
Pillow-top bed
Hairdryer
Bathrobes
  • Sea view
  • 344 sq ft
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room, 1 King Bed

Down duvets, pillow-top beds, minibar, in-room safe

Superior Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Down duvet
Pillow-top bed
Hairdryer
Bathrobes
  • 452 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds

Down duvets, pillow-top beds, minibar, in-room safe

Superior Room, 2 Single Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Down duvet
Pillow-top bed
Hairdryer
Bathrobes
  • 454 sq ft
  • Sleeps 2
  • 2 Single Beds

View all photos for Executive Room, 1 King Bed

Lounge

Executive Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LCD TV
Down duvet
Pillow-top bed
Hairdryer
  • 452 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 2 Single Beds

Lounge

Executive Room, 2 Single Beds

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LCD TV
Down duvet
Pillow-top bed
Hairdryer
  • 452 sq ft
  • Sleeps 2
  • 2 Single Beds

View all photos for Executive Suite, 1 King Bed, Balcony, Sea View

Lounge

Executive Suite, 1 King Bed, Balcony, Sea View

Highlights

Balcony
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LCD TV
Down duvet
Pillow-top bed
  • Sea view
  • 538 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 2 Single Beds, Balcony, Sea View

Lounge

Executive Suite, 2 Single Beds, Balcony, Sea View

Highlights

Balcony
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LCD TV
Down duvet
Pillow-top bed
  • Sea view
  • 538 sq ft
  • Sleeps 2
  • 2 Single Beds

View all photos for Junior Suite, 1 King Bed, Balcony

View from property

Junior Suite, 1 King Bed, Balcony

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Down duvet
Pillow-top bed
Hairdryer
  • Sea view
  • 538 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 2 Single Beds, Balcony

View from property

Junior Suite, 2 Single Beds, Balcony

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Down duvet
Pillow-top bed
Hairdryer
  • Sea view
  • 538 sq ft
  • Sleeps 3
  • 2 Single Beds

View all photos for Club Suite, 1 King Bed

Lounge

Club Suite, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LCD TV
Down duvet
Pillow-top bed
Hairdryer
  • Sea view
  • 753 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Club Suite, 1 King Bed

Lounge

Club Suite, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LCD TV
Down duvet
Pillow-top bed
Hairdryer
  • Sea view
  • 753 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed, Balcony, Sea View

Lounge

Presidential Suite, 1 King Bed, Balcony, Sea View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Down duvet
Pillow-top bed
Hairdryer
  • Sea view
  • 2150 sq ft
  • Sleeps 3
  • 1 King Bed
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About the area

Located on a private beach, Sheraton Club des Pins Resort is in Staoueli, a neighbourhood in Algiers. The area's natural beauty can be seen at Bouchaoui Forest and Grotte de Cervantes, while Museum of Antiquities and Bardo National Public Museum are cultural highlights. Travelling with kids? Consider Ben Aknoun Zoo and Ben Aknoun Amusement Park. Visit our Algiers travel guide
View more Resorts in Algiers
Map
Boite Postal 62 Club des Pins, Staoueli, Algiers, 16101

What's nearby

  • Bouchaoui Forest
    4 min drive - 3.5 km
  • Garden City Mall
    9 min drive - 9.5 km
  • University of Algiers III
    13 min drive - 13.4 km
  • Ben Aknoun Zoo
    14 min drive - 15.1 km
  • Stade 5 Juillet 1962
    15 min drive - 16.2 km

Getting around

  • Agha Station
    39 min drive
  • Algiers (ALG-Houari Boumediene)
    44 min drive

Restaurants

  • Guang Zhou
    10 min drive
  • Rush Grill
    11 min drive
  • Restaurant El Kahina
    8 min drive
  • Casbah Istanbul
    10 min drive
  • La Terasse
    11 min drive

About this property

Sheraton Club des Pins Resort

Luxury family-friendly resort located in Staoueli
A terrace, a coffee shop/cafe and a garden are just a few of the amenities provided at Sheraton Club des Pins Resort. With a private beach, beachfront dining and sunloungers, this resort is the perfect place to soak up some sun. Treat yourself to a massage, Ayurvedic treatments or a facial at Shine SPA by Sheraton, the on-site spa. The on-site Italian cuisine restaurant, La Trattoria Restaurant, serves dinner. Fitness classes are offered at the health club; other things to do include volleyball. Free in-room WiFi, with a speed of 25+ Mbps, is available to all guests, along with a playground and a hair salon.
Other perks include:
  • A seasonal outdoor pool and an indoor pool, along with sunloungers and pool umbrellas
  • Free self-parking
  • Buffet breakfast (surcharge), 4 outdoor tennis courts and luggage storage
  • Multilingual staff, ATM/banking services and wedding services
Room features
All 419 rooms include comforts, such as 24-hour room service and laptop-compatible safes, as well as thoughtful touches, such as air conditioning and bathrobes.
Extra amenities include:
  • Pillowtop mattresses, down duvets and rollaway/extra beds (surcharge)
  • Bathrooms with rainfall showers and bidets
  • 32-inch LCD TVs with satellite channels
  • Recycling, free infant beds and electric kettles

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  • Free airport shuttle
  • Parking included
  • Free Wi-Fi
8.2 out of 10, Very good, 391 reviews
The price is HK$1,283
HK$1,485 total
includes taxes & fees
19 Feb - 20 Feb
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6 AM to 10:30 AM for a fee: DZD 3,300 for adults and DZD 1,750 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • La Brasserie Restaurant
  • La Trattoria Restaurant
  • Le Petit Bleu Restaurant
  • Le Tassili
  • PanAsia

Things to do

  • 4 outdoor tennis courts
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Health club
  • Indoor pool
  • Playground
  • Sauna
  • Seasonal outdoor pool
  • Steam room
  • TV in common areas
  • Volleyball

Family friendly

  • Children's pool
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 10 meeting rooms
  • 24-hour business centre
  • 34,359 square feet of conference space

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • On a private beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Grab bar in shower (90 centimetre high)
  • Lever door handles
  • Lift (100 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Magnifying mirror
  • Pool access ramp on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (74 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 8 floors
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1999
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Reception hall
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free cot
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 5:30 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Late check-in fee for check-in between noon and 6:00 PM
Minimum check-in age - 19

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property offers airport shuttle pickup service on Sunday from noon to 8 PM, Monday-Thursday 7 AM to 8 PM, and Friday 7 AM to 1 PM. For a fee, other pickup times can be arranged.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 6 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for DZD 5000 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: DZD 10000 per night
  • A tax is imposed by the city: DZD 600.00 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately DZD 3300 for adults and from DZD 1750 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between noon and 6:00 PM
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: DZD 5000 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Local laws may restrict unmarried guests from sharing rooms; guests are responsible for providing proof of marriage, if requested by the property
This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
The seasonal pool will be open from May to October
Pool access available from 6:00 AM to 11:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
A car is recommended for transport to and from this property
Guests under 19 years old are not allowed in the spa

Property is also known as

Sheraton Club Pins Resort Algiers
Sheraton Club Pins Resort
Sheraton Club Pins Algiers
Sheraton Club Pins
Algiers Sheraton
Sheraton Club Des Pins Resort Algeria/Staoueli
Sheraton Hotel Des Pins
Sheraton Club Des Pins Hotel Staoueli
Sheraton Algiers
Sheraton Club Des Pins
Sheraton Club des Pins Resort Resort
Sheraton Club des Pins Resort Algiers
Sheraton Club des Pins Resort Resort Algiers

Frequently asked questions

Does Sheraton Club des Pins Resort have a pool?

Yes, this property has an indoor pool, a seasonal outdoor pool and a children's pool. Pool access is from 6:00 AM to 11:00 PM.

How much does it cost to stay at Sheraton Club des Pins Resort?

As of 4 Feb 2026, prices found for a 1-night stay for 2 adults at Sheraton Club des Pins Resort on 1 Mar 2026 start from HK$1,178.71, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Sheraton Club des Pins Resort pet-friendly?

No, pets are not allowed at this property.

How much is parking at Sheraton Club des Pins Resort?

Self-parking is free at this property.

What time is check-in at Sheraton Club des Pins Resort?

Check-in start time: 3 PM; check-in end time: 5:30 AM. A fee applies for early check-in (subject to availability). Late check-in is available from noon to 6:00 PM for a fee.

What time is check-out at Sheraton Club des Pins Resort?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Where is Sheraton Club des Pins Resort located?

This Staoueli resort is on the beach, 2.4 mi (3.8 km) from Bouchaoui Forest, and within 6 mi (10 km) of Course de MégaKart de Chéraga and Garden City Mall. University of Algiers III and Ben Aknoun Zoo are also within 9 miles (15 km).

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Reviews

Sheraton Club des Pins Resort Reviews

7.4

Good

7.8

Cleanliness

7.2

Location

7.6

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 63 out of 194 reviews
Rating 8 - Good. 61 out of 194 reviews
Rating 6 - Okay. 29 out of 194 reviews
Rating 4 - Poor. 19 out of 194 reviews
Rating 2 - Terrible. 22 out of 194 reviews

Reviews

8/10 Good

Chrissy

Liked: Cleanliness, amenities, property conditions & facilities
The staff are really friendly. And the food in the hotel is good. Beds are comfortable. Rooms are clean. Good taxi service. Would not book through Expedia again though.
Stayed 4 nights in Nov 2025

8/10 Good

Sami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff is world class, professional, courteous, overall fantastic service. Everyone from front desk to barber to valet to room service staff 5/5 4/5 for food, could be better. Also next time, if I book a sea view I would like an actual sea view not a view perpendicular to the sea.
Stayed 7 nights in Sep 2025

10/10 Excellent

Daniele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful!!!

I wish I had more time there. It was truly wonderful. The staff was friendly and amazing especially Louisa in the Club Lounge. The food is excellent. I am still thinking about the food. I also felt very safe and secure.
Clean, comfortable, lovely room
Delicious snacks from the club lounge.
Beautiful view
Outdoor pool
Stayed 6 nights in Sep 2024

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities
Very pleased. Malek the general manager was a gem. Selma was quiet a lady. Made us feel at home.

10/10 Excellent

Anissa

Liked: Cleanliness, staff & service, property conditions & facilities
Was a lovely stay I will go every time in Algeria best hotel I been in
Stayed 2 nights in Aug 2025

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good stay
Stayed 2 nights in Jul 2022

10/10 Excellent

Fatima

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Franchement excellent voyage
Stayed 2 nights in May 2024

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing management team.

8/10 Good

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Spacious green areas and stunning sea view

I always go to Sheraton des pins when i come to Algiers, food is nice, hygiene level is high, staff are friendly.Internal swimming pool is amazing and sea beach is wide and big, clean and very satisfying. Rooms are big, clean, quiet and desk area is big to have work done.
Stayed 2 nights in Apr 2023

6/10 Okay

Fatima

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was not very good , I payed extra money when I checked in . The stuff very nice welcoming people, clean place & organized
Stayed 1 night in Feb 2023

4/10 Poor

JOHN

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Needs a facelift.
Stayed 2 nights in Sep 2023

2/10 Terrible

Kamal

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Took me 40 minutes for check in unfortunately
Stayed 2 nights in Aug 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service

Great beach, but don't book it with Hotels.com

Steps away from an amazing private beach. Check in staff were not helpful during our confusing and tense 45-minute(!) check in process during which the hotel wanted to charge me more than what was specified on my Hotels.com booking (over and above the state and city tax that I already expected to have to pay). Breakfast buffet was average and not worth the 2500 Dinar ($25 USD).
Stayed 1 night in Sep 2022

2/10 Terrible

Tarik

Disliked: Amenities, property conditions & facilities
Not much
Stayed 5 nights in Jul 2022

2/10 Terrible

ABDELMALEK

Disliked: Staff & service, property conditions & facilities
They ask me to by twice
Stayed 1 night in Sep 2022

2/10 Terrible

Daleen

Disliked: Cleanliness, staff & service
My room was dirty no towels a/c wasn’t working properly. I paid for breakfast & happy hour. Arrived 30 mins before the end and they refused to serve me. Never again.
Stayed 1 night in Aug 2022

6/10 Okay

Bruce

Liked: Amenities
It is now clear why this hotel receives such poor reviews. The check-in process took 28 minutes. We paid for sea view and they tried to put us in a garden view. During the checkout they tried to charge us for the room rate which we had pre-paid. The Fitness Center was EXCELLENT. Great massage! Many items on the menu in the bar and the restaurant were not available. Only one restaurant was open. This is a very nice 3-4 star hotel— but listed as a 5 star.
Stayed 1 night in Apr 2023

6/10 Okay

Wael Mahmoud Ismail

Disliked: Cleanliness, staff & service
This hotel has several significant issues. Firstly, they require a 10,000 DZD deposit upon check-in, but they don't inform you that this deposit is specifically for late check-out. If you charge any food to your room, they will call you as late as 1 AM, insisting that you immediately pay the restaurant bill, which is highly inconvenient. The rooms are infested with cockroaches, and there is mold in the bathrooms. Additionally, the room service is extremely poor—you could be calling them around the clock, yet your requests may never be fulfilled. The best solution for this place would be demolition.
Stayed 2 nights in Aug 2024

2/10 Terrible

dalila

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The air conditioning was Terrible , I had 2 rooms and my teenagers kids were unable to be in the room … temperature was around 38 to 40 Celsius in the room and each time we open the window mosquitoes were terrible !! The problem is the air conditioner was down about a month before I checked in and no one informed us prior to our arrival, I asked for a fan and no availability to it … this is not a 5 stars hotel , I should have my money back Was a bad experience to be there I’m very disappointed and it was very expensive for this kind of experience, I want Expedia to assist me to get me a reimbursement from them because it wasn’t ok My son left the place ahead of time and I have the proof of newspaper as well the videos of talking about it as was scandal I will send you the paper written from the hotel management every day of my stay putting under our rooms and no one wanted to resolve the problem
Stayed 3 nights in Jul 2022

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

Very disappointed!

Where do u start! Extremely disappointed! And frustrated me and my wife and our 8 month old baby and years old daughter had a terrible experience! Up on arrival Freida was welcoming and tried her best to help, however the check in was meant to be at 15:00 but we didn’t get a room till 17:30! We got to the room air conditioning don’t work! Only fan mode the room was boiling hot! The fridge didn’t work I tried calling reception from the room and guess what! The phone didn’t work!!! They replaced the fridge but all our baby food gone off as the new fridge needed a longer time to start cooling over 24hrs , the following day! The water cut out for few hours! And this kept happening 2 times a day every single day during our stay! The poor staff were responsive when we went down to speak to them but there is nothing that they can do not one single manger came out to speak to me and apologise or even explain this water cut ! I couldn’t shower or was our kids! Even worse electricity cut out while I was in the gym and everything went pitch black, it was very dangerous with all the weights around and other people using equipments, I had a very bad holiday I give credit to few individuals who were very helpful and polite 3 ladies from the fitness ouided, amara, khadija , and there was a man called gussied from the beach team who was amazing always helping with the pram and kids and setting things up for us , really nice person, apart from that I’m very disappointed with the Maintanence
Stayed 4 nights in Aug 2022

10/10 Excellent

Louisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon accueil Mon fils et moi-même avons apprécié l'hospitalité et la qualité des repas. L'hôtel est calme. Dommage que la piscine soit fermée alors qu'il fait 30°. La.plage devrait etre nettoyée car la mer dépose plastique... bouteilles de verre. J'ai débuté le nettoyage avec mon sac en plastique mais sa contenance etait moindre comparé au besoin. Sinon tout etait parfait
Stayed 1 night in Oct 2025

2/10 Terrible

FAISSAL

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check-in scandaleux avec une question déplacée alors que je présente les passeports de mon épouse et moi même, harcèlement de la réception le soir pour une facture alors qu’elle avait une garantie qui couvrait le double du montant, check out désobligeant.. Mauvaise expérience du au service de la réception , la saleté de la mer et la piscine peu ragoûtante. Je passerai mon chemin la prochaine fois. Je regrette le Sheraton des premières années et invite le management à exiger du staff de reprendre ou finir leurs études à l’école Hôtelière.
Stayed 1 night in Sep 2025

8/10 Good

Ouarda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top la reception les personnes de chambre tres gentilles une tres bel chambre je remerci mounir au restaurant piscine une personne formidable mon coup de cœur et mohamed son chef de salle top le hammam merci a asma pour ca gentillesse l'endroit magnifique le top je recommande
Stayed 2 nights in Aug 2025

4/10 Poor

Elisabeth

Liked: Cleanliness, staff & service, amenities
J’ai réservé une suite à 400 euros la nuit pour deux nuits donc 800 euros nous avons eu deux désagréments le personnel de ménage qui passe l’aspirateur à 8 h 45 du matin dans le couloir et la dernière nuit les personnes de la suite à coté de nous qui se sont mis à crier à 4 h 00 du matin nous l’avons signaler à l’accueil en oartant
Stayed 2 nights in Jun 2025

4/10 Poor

Anita

Liked: Staff & service
Vänlig personal som behöver mycket utbildning. Ingen information på rummet om tider, restauranger, aktiviteter…Saknade skål, bricka eller dylikt att lägga småsaker i och inte bara en fåtölj utan två! Jättedålig mat! Mjuk degig pomme, pizzan var mest mycket mjukt bröd… majonnäsen var enligt köksmästaren Heinz bästa!!! Tänker att femstjärnig restaurang gör sin egen!?På en av restaurangerna fick vi vänta en timme på fish and chips fastän det inte var mycket kunder. På en av de andra fick vi göra beställningen två ggr. Dåliga rutiner. Behöver ett kvalitetssystem….
Stayed 5 nights in May 2025