Fort Wayne Allen County Public Library - Shawnee Hotels

"Front desk was impossible to reach to address noise issue with other guests for over 4 hours. I couldn’t physically leave the room to go to the front desk in the middle of the night due to being alone with a young child in/out of sleep all night. Horrible smell in the room and hall (sewage) the entire stay. Hot tub was out of order. The restaurant wasn’t open on a Friday evening. The pool area was filthy with chewed gum and used bandaids in several areas. The room had trash present in the corner and a bathroom that didn’t look to be cleaned. The stopper in the bathtub also did not work preventing my young child from taking a bath. It was an overall terrible stay."

"We brought expensive food back to the room just to find out the room refrigerator was running on max but barely had a few spots cool at best. the rest of the refrigerator areas were not cool at all. luckily we had a cooler with us and packed it with ice to keep the food from going bad. I am a coffee drinker and before our arrival I had called the hotel to see what type of coffeemaker was in the room. It was a Keurig. So I brought some of my favorite Kcups. The Keurig was dirty and looked like it had not been clean in a long while. So I couldn't make coffee. Coffee was only available in the lobby at breakfast time. The bathroom floor was dirty in spots especially areas in front of walls. Maybe housekeeping only sweeps & mops pathways where they think people walk. these problems were reported to staff - twice even. Got one "I am sorry" as the clerk wrote on a post it note. The other time when reported, the clerk said these problems would be addressed. No one came to our room to clean the kuerig & the bathroom floor and no one came to check the refrigerator. One unreported issue was the floors must be paper thin because I could hear steps from the room above us. these steps were not quiet at all. We were disappointed for sure that reported issues were not fixed. In the elevator, a sign said Hilton guarantees issues get fixed during your stay. yeah right! the positives about our stay - bed & pillows were comfortable, the room was big and spacious. Would not stay here again."

"Rooms were clean but outdated, lobby smelled badly of marijuana odor as did hallways and elevator. "

"na"

"This was clean and the atmosphere was friendly."

"It was very clean, great location for us. Really liked the room. "

"excellent "

"Very friendly staff, great for a short travel!"

"Easy check-in. Adequate breakfast. Very clean property. "