大堂

关于阿尔马温德姆戴斯酒店的点评

2 out of 5
阿尔马温德姆戴斯酒店
250 North U.S. Hwy 71, Exit 13 on I-40, Alma, AR

点评

7.2

还可以

10 分 - 超赞。80 条好评,共有 336 条点评" "
8 分 - 还可以。112 条好评,共有 336 条点评" "
6 分 - 一般。77 条好评,共有 336 条点评" "
4 分 - 很差。39 条好评,共有 336 条点评" "
2 分 - 糟糕。28 条好评,共有 336 条点评" "

7.4/10

清洁度

7.8/10

员工和服务

6.8/10

服务设施

6.6/10

住宿条件和设施

6.8/10

环保

点评

6/10 一般

真实旅客

2020 年 11 月入住 1 晚

10/10 超赞

Chris

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice place
2024 年 4 月入住 1 晚
Manager 于 2024年05月1日 的回复
Hello Chris,We are thrilled to hear you enjoyed your stay with us. Your positive feedback is truly appreciated! If you have any further comments or suggestions, please feel free to reach out to our management team. Thank you for choosing to stay with us!

10/10 超赞

James

满意:服务设施,清洁度
The property was easily accessible from the highway.
2024 年 4 月入住 1 晚
Manager 于 2024年04月28日 的回复
Hello James,We are pleased to hear that you found our location convenient for your travels. Thank you for taking the time to share your feedback with us.

10/10 超赞

Brent

满意:清洁度、员工和服务、住宿条件和设施
Room was much nicer and quieter inside than expected from the outside
2024 年 4 月入住 1 晚
Manager 于 2024年04月17日 的回复
Hello Brent,We're delighted to hear that you enjoyed the comfort and tranquility of your room despite your initial impression of the exterior. Your feedback is greatly appreciated and we hope to welcome you again for another pleasant stay.

6/10 一般

Cynthia

2024 年 4 月入住 1 晚
Manager 于 2024年04月11日 的回复
Hello Cynthia, We're sorry to hear that your stay didn't meet your expectations. Please feel free to contact us directly to discuss any concerns you may have had during your time with us. We value your input and would like to address any issues you encountered.

8/10 还可以

Sam

带宠物出行, 与配偶出行
满意:员工和服务
不满意:住宿条件和设施,服务设施
The pictures made the place look much nicer than it is.
2024 年 3 月入住 1 晚
Manager 于 2024年03月31日 的回复
Hello Sam,We appreciate your feedback and regret if our property did not meet your expectations. Guest satisfaction is important to us, and we value all input to continually improve our services. We encourage you to reach out to our management team to discuss your concerns in more detail. Thank you for choosing to stay with us.

2/10 糟糕

LaRonna

不满意:清洁度、员工和服务、住宿条件和设施
Want to cancel second night
Manager 于 2024年03月17日 的回复
Hello LaRonna,We regret to hear about your request to cancel the second night of your stay. Please contact our management team directly for further assistance with your reservation adjustments. Thank you for choosing to stay with us.

8/10 还可以

Carrie,Taylorsville

满意:清洁度、员工和服务、住宿条件和设施
Good service
2024 年 2 月入住 1 晚
Manager 于 2024年03月14日 的回复
Hello Carrie,We are pleased to hear that you enjoyed excellent service during your stay with us. Your satisfaction is our priority, and we appreciate your feedback. Thank you for choosing our hotel, and we hope to welcome you back soon.

4/10 很差

Diane

不满意:清洁度、员工和服务、住宿条件和设施
Get what your pay for.
The reviews I read were all good. Room wasn't the cleanest. Had to sanitize night stands. Hall way smelled of food and smoke. Very basic breakfast. Old, needs repair. Bed comfortable.
2024 年 2 月入住 1 晚
Manager 于 2024年02月9日 的回复
Hello Diane,Thank you for sharing your feedback with us. We appreciate you highlighting the comfortable bed and apologize for any cleanliness issues you encountered. We are continuously working to improve our housekeeping standards. Regarding the hallway odor, we have strict policies in place to maintain a smoke-free environment, and we will investigate this matter further. We understand your concern about the breakfast options, and we will share your comments with our team for consideration. We value your input and hope for an opportunity to provide you with a better experience in the future.

10/10 超赞

Lewis

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Manager 于 2024年02月15日 的回复
Hello Lewis,Thank you for this 5 star rating! We are thrilled to hear that you had a wonderful experience with us. Our team strives to provide exceptional service and we are delighted that we exceeded your expectations. We look forward to welcoming you back in the near future.

8/10 还可以

Randy

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚
Manager 于 2023年12月8日 的回复
Hello Randy,Thank you for choosing our hotel for your stay! We appreciate your positive rating and are thrilled to hear that you had a good experience. If you have any further feedback or suggestions for us, please don't hesitate to reach out to our team. We look forward to welcoming you back soon!

6/10 一般

Daniel

不满意:住宿条件和设施,服务设施
On/off knob on lamp had been broken off. Only way to use lamp was to plug in, then unplug when you wanted to turn it off. “Breakfast included” consisted of packaged mini muffins & no juice as juice machine had been broken for months per staff member.
2023 年 11 月入住 1 晚
Manager 于 2023年11月18日 的回复
Hello Daniel,We apologize for any inconvenience caused by the broken lamp knob and the issue with the breakfast. We appreciate your feedback and will ensure that our maintenance team addresses the lamp issue promptly. As for breakfast, we apologize for any miscommunication and will review our offerings to provide a better experience for future guests. Thank you for bringing these matters to our attention.

2/10 糟糕

Renato

2023 年 10 月入住 1 晚
Manager 于 2023年10月28日 的回复
Hello Renato, Dear valued guest, we apologize for any inconvenience you experienced during your stay. We would appreciate further details regarding your concerns so that we can address them promptly. Thank you for your feedback.

10/10 超赞

James

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great parking location for my truck pulling a trailer
2023 年 9 月入住 1 晚
Manager 于 2023年10月27日 的回复
Hello James,We're glad to hear that our parking location was convenient for your truck and trailer! We hope you had a great stay and look forward to welcoming you back soon.

10/10 超赞

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚
Manager 于 2023年10月20日 的回复
Dear Guest,Thank you so much for your wonderful feedback! We are delighted that you had such an exceptional experience at our hotel. We look forward to welcoming you back in the future.

10/10 超赞

Darrell

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Family trip got in late very tired told them my name and bamb he handed my key awesome
2023 年 10 月入住 1 晚
Manager 于 2023年10月7日 的回复
Hello Darrell,Thank you so much for your honest feedback, as we do not get better or improve without it. I'm so sorry to hear of the service failures that you experienced. We would love to have you back in order to gain your trust again. Please feel free to reach out with any special requests you may have, as we would be happy to assist you. We look forward to hopefully welcoming you back in the future.

8/10 还可以

Brian

与家人出行, 团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This is an older property, but you can tell the owners have tried to take care of it. The bed was comfortable, the staff was friendly, and the location worked for what we needed. If you can look past the dated architecture and understand that you are at a cheaper hotel option - this place was a great choice. Something to consider - they do not have an elevator to the second floor.
2023 年 10 月入住 1 晚
Manager 于 2023年10月5日 的回复
Hello Brian ,We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement., we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

10/10 超赞

Thomas

满意:清洁度、员工和服务、住宿条件和设施
2023 年 9 月入住 2 晚
Manager 于 2023年10月7日 的回复
Hello Thomas,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon.

10/10 超赞

David

满意:清洁度、员工和服务、客房舒适度
Good
Nice to stay at.
2023 年 9 月入住 1 晚
Manager 于 2023年09月22日 的回复
Hi David,Your perfect rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

6/10 一般

Leonard

The deadly whim of garlic was very unnerving and further garlic smell in room was very disturbing. This is by a non garlic lover if you are a garlic lover ur in pleasant environment.
2023 年 8 月入住 1 晚
Manager 于 2023年09月9日 的回复
Hello Leonard,We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our room. We hope to see you again in the future.

2/10 糟糕

Allen

与家人及幼儿出行, 商务旅客
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
The bathroom had water leaking. The pool had no water. The beds were soft. The breakfast was instant oatmeal and dry cereal. As least they had decent coffee.
2023 年 8 月入住 1 晚
Manager 于 2023年08月21日 的回复
Hello Allen, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made during your recent stay due to the condition of our pool. We are forever working to improve upon the guest experience, and I hope you will remember our attributes when you return during another trip to the area to see how we have improved to impress you even more.

10/10 超赞

Arthur,Nashville

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
Quick check in not much nearby but close interstate
2023 年 8 月入住 1 晚
Manager 于 2023年08月11日 的回复
Hi Arthur,Thank you for the wonderful review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you again for choosing to be a guest with us. We look forward to your next stay.

10/10 超赞

Steve

满意:清洁度、员工和服务、住宿条件和设施
Should change breakfast to continental breakfast
2023 年 7 月入住 1 晚
Manager 于 2023年08月2日 的回复
Hello Steve,Thank you for sharing this honest review and feedback about our breakfast. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

2/10 糟糕

Jerry

与配偶出行
不满意:清洁度、员工和服务、住宿条件和设施
This place is discusting . We opened the door walked in and left for another hotel.
2023 年 7 月入住 1 晚
Manager 于 2023年07月25日 的回复
Hello Jerry, Thank you for taking the time your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 超赞

Marc

2023 年 7 月入住 1 晚
Manager 于 2023年07月9日 的回复
Hello Marc,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 超赞

arakel

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
👍
2023 年 7 月入住 1 晚
Manager 于 2023年07月7日 的回复
Hello arakel,We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our hotel. We hope to see you again in the future. Thank you for your valuable business.

10/10 超赞

Jesus

2023 年 6 月入住 2 晚
Manager 于 2023年07月7日 的回复
Hello Jesus,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 超赞

Laura

2023 年 6 月入住 1 晚
Manager 于 2023年07月14日 的回复
Hello Laura,From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area.

4/10 很差

Jennifer

与家人出行
不满意:住宿条件和设施,清洁度
Very run down, toilet leaks, bathroom fan hanging from the wall, doors hard to close, but the bed was comfortable and I slept well.
2023 年 6 月入住 1 晚
Manager 于 2023年06月12日 的回复
Hello Jennifer, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

4/10 很差

Natividad

商务旅客
不满意:清洁度、住宿条件和设施、客房舒适度
2023 年 5 月入住 1 晚
Manager 于 2023年06月2日 的回复
Hello Natividad,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

6/10 一般

Bryan

满意:清洁度
This overnight stay was a matter of convenience to be near the highway. It was relatively quiet considering it's proximity to the highway. Very clean, an ordinary (lacking choice) continental breakfast. Served a purpose.
2023 年 5 月入住 1 晚
Manager 于 2023年06月2日 的回复
Hello Bryan, It is our main ambition to meet the many different needs of our guests and we are so happy to have met your expectations. We appreciate your kind comments they will serve as an encouragement to the staff to always provide the best to every guest. We hope to impress you again during your next visit and we thank you for sharing your experience.

4/10 很差

Mike

2023 年 5 月入住 1 晚
Manager 于 2023年05月25日 的回复
Hello Mike, We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

8/10 还可以

Michael

团体旅客
满意:客房舒适度,员工和服务
2023 年 5 月入住 1 晚
Manager 于 2023年05月17日 的回复
Hello Michael,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

6/10 一般

Amelia

满意:员工和服务,清洁度
Convenient and okay for an overnight stay. Staff attentive when I mentioned the clogged sink as I was leaving.
2023 年 5 月入住 1 晚
Manager 于 2023年05月17日 的回复
Hello Amelia, Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is good to hear from you and we greatly appreciate that you have taken the time to share your experience at our hotel! We would love to have you back and we do hope to see you again soon.

10/10 超赞

Tracy

2023 年 5 月入住 1 晚
Manager 于 2023年06月3日 的回复
Hello Tracy,It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area.

10/10 超赞

michael a

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very clean
2023 年 4 月入住 2 晚
Manager 于 2023年05月3日 的回复
Hello michael a,On behalf of our entire staff, we thank you for your business and for your comments regarding our hotel. Guest comments such as yours help us to continuously improve. Thank you for your business.

4/10 很差

Carolyn

与家人出行
满意:员工和服务
不满意:清洁度
Our only complaint was the room decor needed to be cleaner specific example. The upholstered chairs had stains on them. The white bedspread had oil or some type of stains on them. Very disgusting bathroom floor under the counter. The tiles were covered in dirt and glue. Very disgusting.
2023 年 4 月入住 1 晚
Manager 于 2023年04月19日 的回复
Hello Carolyn, We are sorry to hear about those issues, if it was reported to us during your stay, we would have time to resolve it. We make sure that our cleaners adhere to the guidelines, especially during this pandemic, we would appreciate it if these things can be reported to us as we do not want this to happen again.

6/10 一般

Chris

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Comfortable
Motel staff were friendly and helpful, room was clean and comfortable. Easy parking and close to stores. Overall a stay.
2023 年 3 月入住 1 晚
Manager 于 2023年03月29日 的回复
Hi Chris,We are delighted to discover you thoroughly enjoyed the nearby shopping, activities, and dining options. We are so happy to have met your needs with our comfortable accommodations and friendly atmosphere and look forward to your future stay when your travels bring you back this way.

10/10 超赞

kaylee

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 3 月入住 1 晚
Manager 于 2023年03月22日 的回复
Hello kaylee,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

8/10 还可以

James A

与家人出行
满意:员工和服务
None
2023 年 3 月入住 1 晚
Manager 于 2023年03月12日 的回复
Hello James A,We appreciate the time you have taken to bring to our attention your feedback with regards to our hotel. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

6/10 一般

Paulette

带宠物出行
满意:员工和服务,清洁度
It’s ok, just feels rundown.
2023 年 2 月入住 1 晚
Manager 于 2023年03月8日 的回复
Hello Paulette, Thank you for taking the time to write this review and share your experience with the room. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us and for that reason, we are incredibly sorry that we did not provide that for you. With recent changes in place, we are doing our best with the limited available staff. We hope to have a chance to serve you as a guest again in the future.

10/10 超赞

yueming

2023 年 2 月入住 1 晚
Manager 于 2023年03月24日 的回复
Hello yueming,It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.

10/10 超赞

Don

2023 年 1 月入住 1 晚
Manager 于 2023年03月7日 的回复
Hello Don,Thank you so much for the incredible rating. We look forward to your next visit.

6/10 一般

Jerry

与配偶出行
不满意:服务设施,清洁度
Had a room with both interior & exterior door. Liked the exterior door as able to take dog out without disturbing other guest. Room had damage on wall behind door. Some repairs (wall patches) were being done on bathroom wall. Floor in bathroom under sink was dirty. Rod on shower curtain was coming loose. What appeared to be abandoned vehicles were parked at gas station next door. Recommend checking room before checking in.
2023 年 1 月入住 1 晚
Manager 于 2023年01月26日 的回复
Hello Jerry, We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your feedback pertaining to your experience at our hotel. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

4/10 很差

David

与家人出行
满意:客房舒适度
不满意:住宿条件和设施,清洁度
Traveling to visit friends
Hotel in poor condition and few amenities.
2023 年 1 月入住 2 晚
Manager 于 2023年01月18日 的回复
Hello David,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. Please do come see us again.

8/10 还可以

David

满意:清洁度、员工和服务、客房舒适度
Everything was as expected, the only problems were bathroom fan didn't work and the duplex electrical receptacle in the wall behind the nightstand with the phone on it is worn out. Won't hold a plugged in cord in place. Room 120. Receptacle could be a hazard.
2022 年 12 月入住 1 晚
Manager 于 2022年12月29日 的回复
Hello David, Thank you so much for bringing to our attention the issues that you encountered with our appliance and electronics. Your comfort and convenience is our top priority, as always. We will address the maintenance task right away for the benefit of our future guests, which hopefully will include yourself.

4/10 很差

Shannon

2022 年 12 月入住 1 晚
Manager 于 2023年11月7日 的回复
Hello Shannon,We're sorry to hear about your experience at our hotel. We strive to provide a comfortable stay for all our guests, and we regret if we fell short in any way. Our team constantly works to improve and address any issues raised. We encourage you to share your concerns directly with our management so that we can address them effectively. Thank you for bringing these matters to our attention.

6/10 一般

Samuel

2022 年 12 月入住 1 晚
Manager 于 2023年11月7日 的回复
Hello Samuel,Thank you for sharing your feedback with us. We appreciate your stay at our hotel and apologize for any inconvenience you experienced during your stay. We value your input and will take your comments into consideration as we continue to improve our services. Thank you again for your feedback and we hope to have the opportunity to welcome you back in the future.

8/10 还可以

David

商务旅客
满意:客房舒适度,员工和服务
2022 年 10 月入住 1 晚
Manager 于 2022年10月27日 的回复
Hello David,It was our privilege to earn your business and we hope to host you again on your next trip.

8/10 还可以

Jonathan

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 10 月入住 1 晚
Manager 于 2022年10月20日 的回复
Hello Jonathan,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.