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The Ritz-Carlton, Almaty

5.0 star property

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Located close to Almaty Central Stadium and National Museum of Kazakhstan, The Ritz-Carlton, Almaty provides a terrace, an art gallery on-site and a shopping centre on-site. Treat yourself to a massage, a body wrap or a facial at the on-site spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, children's meals and Mediterranean cuisine. Free in-room WiFi is available to all guests, along with a coffee shop/cafe and a garden.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Spa
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
The current price is HK$3,734
HK$4,332 total
includes taxes & fees
20 Mar - 21 Mar

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Club Room, 1 King Bed, Mountain View

Frette Italian sheets, premium bedding, minibar, in-room safe

Club Room, 1 King Bed, Mountain View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LED TV
Hypo-allergenic bedding
  • City view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Suite, 1 Bedroom

Living room

Grand Suite, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Dining table
  • City view
  • 1238 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Room, 1 King Bed, City View

Frette Italian sheets, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed, City View

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
  • City view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom, Mountain View

Living room

Executive Suite, 1 Bedroom, Mountain View

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LED TV
  • City view
  • 861 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Elite Room, 1 King Bed, Corner (View)

Frette Italian sheets, premium bedding, minibar, in-room safe

Elite Room, 1 King Bed, Corner (View)

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Frette Italian bed sheets
  • Mountain view
  • 484 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Mountain View

Frette Italian sheets, premium bedding, minibar, in-room safe

Deluxe Room, 2 Double Beds, Mountain View

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Frette Italian bed sheets
  • City view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Club Room, 2 Double Beds, Mountain View

Frette Italian sheets, premium bedding, minibar, in-room safe

Club Room, 2 Double Beds, Mountain View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LED TV
Hypo-allergenic bedding
  • City view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Mountain View

Frette Italian sheets, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed, Mountain View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Frette Italian bed sheets
  • Mountain view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, City View

Living room

Junior Suite, 1 King Bed, City View

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
  • City view
  • 678 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Elite Room, 2 Double Beds, Corner

Frette Italian sheets, premium bedding, minibar, in-room safe

Elite Room, 2 Double Beds, Corner

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Frette Italian bed sheets
  • City view
  • 498 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite, 1 Bedroom

Frette Italian sheets, premium bedding, minibar, in-room safe

Suite, 1 Bedroom

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Blackout curtains
  • City view
  • Sleeps 3
  • 1 King Bed
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About the area

Located in Bostandyk District neighbourhood, The Ritz-Carlton, Almaty is connected to a shopping centre. National Museum of Kazakhstan and Almaty Opera House are cultural highlights, or if an activity is on the agenda, visit Shymbulak Ski Resort. Looking to enjoy an event or a match? See what's going on at Almaty Central Stadium or Medeo. Make sure you don't miss outdoor adventures like hiking/biking trails, horse riding and mountain climbing, or hop on a moped for hire nearby and take a self-guided tour around Almaty. Visit our Almaty travel guide
Map
Esentai Tower, 77/7 Al Farabi Avenue, Almaty, 050040

What's nearby

  • National Museum of Kazakhstan
    3 min drive - 2.7 km
  • Presidential Palace
    3 min drive - 2.7 km
  • Almaty Central Stadium
    3 min drive - 3.1 km
  • Kasteev State Museum of Arts
    3 min drive - 3.5 km
  • Atakent Expo
    6 min drive - 3.1 km

Getting around

  • Almaly
    15 min drive
  • Almaty Station
    21 min drive
  • Almaty (ALA-Almaty Intl.)
    31 min drive

Restaurants

  • Starbucks
    1 min walk
  • Tör
    2 min walk
  • J.Z. Peking Duck
    13 min walk
  • Sky Lobby Bar & Lounge
    1 min walk
  • Coffee Varka
    9 min walk

About this property

The Ritz-Carlton, Almaty

Luxury boutique hotel near Almaty Opera House
Located close to Almaty Central Stadium and National Museum of Kazakhstan, The Ritz-Carlton, Almaty provides a terrace, an art gallery on-site and a shopping centre on-site. Treat yourself to a massage, a body wrap or a facial at the on-site spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, children's meals and Mediterranean cuisine. In addition to a coffee shop/cafe and a garden, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • Swimming pool, along with sunloungers
  • Free self-parking, plus valet parking (surcharge)
  • Limo/town car service, full breakfast (surcharge) and an indoor pool
  • A telescope, massage treatment rooms and a computer station
Room features
All 145 rooms boast comforts, such as 24-hour room service and premium bedding, as well as thoughtful touches, such as heated floors and laptop-friendly workspaces.
More amenities include:
  • Recycling and LED light bulbs
  • Bathrooms with designer toiletries and separate baths/showers
  • 55-inch LED TVs with premium channels and DVD players
  • Wardrobes/cupboards, heated floors and separate sitting areas

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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HK$1,934 total
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free offsite parking
  • 24-hour train station pick-up shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Valet parking on site (KZT 5,000 per stay)
  • Limited on-site self and valet parking
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; KZT 29,000 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Chocolate Shop
  • Seven
  • Sky Bar and Lounge
  • Terrace 77
  • Vista

Things to do

  • 24-hour gym
  • Art gallery
  • Designer stores
  • Full-service spa
  • Indoor pool
  • Library
  • Sauna
  • Shopping centre
  • Ski passes
  • Ski storage
  • Steam room

Family friendly

  • DVD player
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (10,330 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Telescope
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Braille/raised signage
  • Grab bar near toilet (85 centimetre high)
  • Height-adjustable showerhead
  • Lift (105 centimetre wide door)
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (120 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 38 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 2013
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch LED TV with premium digital channels
  • DVD player
  • IPod dock
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heated floor
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of KZT 60000 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Up to 10 kg per pet
Pets cannot be left unattended
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Children aged 6 and younger eat free breakfast
Rollaway/extra beds are available for KZT 20000 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for full breakfast: from approximately KZT 29000 per person
  • Valet parking fee: KZT 5000 per stay
  • Pet fee: KZT 60000 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: KZT 20000 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector and a security system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can contact the property using the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 18 years old are not allowed in the spa without adult supervision

Property is also known as

Ritz-Carlton Almaty Hotel
Ritz-Carlton Almaty
The Ritz-Carlton, Almaty Hotel
The Ritz-Carlton, Almaty Almaty
The Ritz-Carlton, Almaty Hotel Almaty

Frequently asked questions

Does The Ritz-Carlton, Almaty have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at The Ritz-Carlton, Almaty?

As of 11 Mar 2026, prices found for a 1-night stay for 2 adults at The Ritz-Carlton, Almaty on 20 Mar 2026 start from HK$3,734, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Ritz-Carlton, Almaty pet-friendly?

Yes, this hotel allows pets with a maximum weight of up to 10 kg per pet. There's a fee of KZT 60000 per pet, per stay. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking at The Ritz-Carlton, Almaty?

Self-parking is free at this property; nearby parking is also free.

What time is check-in at The Ritz-Carlton, Almaty?

Check-in start time: 3 PM; check-in end time: 11:30 PM. A fee applies for early check-in (subject to availability).

What time is check-out at The Ritz-Carlton, Almaty?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Where is The Ritz-Carlton, Almaty located?

Located in Bostandyk District, this luxury hotel is within 3 mi (5 km) of Almaty Central Stadium, National Museum of Kazakhstan and Almaty Opera House. Zenkov Cathedral and Almaty Tower are also within 6 mi (10 km).

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Reviews

The Ritz-Carlton, Almaty Reviews

9.6

Exceptional

9.6

Cleanliness

9.2

Location

9.6

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 66 out of 80 reviews
Rating 8 - Good. 10 out of 80 reviews
Rating 6 - Okay. 3 out of 80 reviews
Rating 4 - Poor. 1 out of 80 reviews
Rating 2 - Terrible. 0 out of 80 reviews

Reviews

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with excellent staff! The rooms are nice but starting to show their age. Breakfast buffet is great but the restaurants could be better ( for the $ ).
Stayed 1 night in Sep 2024

10/10 Excellent

Kevin

Liked: Staff & service, amenities, property conditions & facilities
If you’re searching for a hotel to stay in Almaty but you’re put off by the room rates at the Ritz-Carlton, my advice is get a temporary second job to increase your budget because this hotel, their staff and the facilities are worth every penny of the cost. The staff are second to none in their attention to detail, their anticipation of your requirements and going the extra mile to make your stay not just good but verging on the magical! The management deserve an accolade for achieving such a high standard of service from every member of staff in all departments of this hotel. Bravissimo!
Stayed 2 nights in Aug 2024

10/10 Excellent

Owen

Liked: Cleanliness, staff & service, amenities
Great experience and amazing hospitality by the staff. Made my wife and me feel very welcome.
Stayed 1 night in Dec 2025

10/10 Excellent

juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing stay at the Ritz Almaty

Amazing place, very convenient.
Stayed 3 nights in May 2025

10/10 Excellent

Maxim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply the best option there.
Stayed 5 nights in Aug 2022

8/10 Good

Yevgeniy

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet
Stayed 4 nights in Sep 2024

10/10 Excellent

Abdul Kadir

Liked: Cleanliness, staff & service, amenities
Sessiz kaliteli mekan hizmet çok güzeldi teşekkürler
Stayed 4 nights in Nov 2025

10/10 Excellent

Abdulkadir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Herşey için teşekkürler
Stayed 3 nights in May 2024

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
الموقع ممتاز على بعد امتار من مول Esentai وستار بكس وهناك كافيهات ومطاعم راقية وممتازة والغرف نظيفة جدا والطاقم معاملتهم ممتازة وشرحين والكل يحاول يساعد
Stayed 3 nights in May 2022

10/10 Excellent

Saied Sokhail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel, with incredible view

A very comfortable stay I had, the view and amenities in the hotel were great. Stuff was just incredible. Price was a bit higher.
Stayed 2 nights in Apr 2022

8/10 Good

Nurbek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Most rooms are with an incredible view. Breakfast was varied.
Stayed 1 night in Feb 2020

6/10 Okay

Hyung Geun

Liked: Cleanliness, property conditions & facilities
inconvenient location away from the city, chose as looked close"er" to Shymbulak but not much difference at the end of the day. Concierge gave us wrong information on several occasions, room cleaning needed reminding.
Stayed 5 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

Lovely place!

The hotel is beautiful with a useful car park. Do remember to make sure that you go all the way up to the 30th floor to find the reception. Breakfast is on the 30th floor and then the rooms are situated below that. There are beautiful views of the mountains from all windows. Reception is stunning with plenty of seating.
Stayed 1 night in Dec 2019

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an excellent experience. From the services to the food and the views.
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Liked: Staff & service, amenities
Disliked: Cleanliness
We were definitely disappointed about this property. There is NO 5 stars hotel, especially The Ritz-Carlton!
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Die Aussicht im Hotel ist grandios! Alles ist im sehr gutem Zustand.
Stayed 2 nights in Jul 2019

10/10 Excellent

Healy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

First visit!

Amazing!! Will be back!
Stayed 1 night in Jun 2019

10/10 Excellent

Felix

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel. Awesome location and service.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfort, view, location and staff!! Cannot fault anything - absolutely loved our time at the Ritz!
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, impecable room. I will cao.e back again
Stayed 3 nights in Mar 2019

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

The hotel was really nice. Not very central but it had a great mall next door with shops, a small supermarket and some restaurants.
Stayed 4 nights in Mar 2019

10/10 Excellent

Nicoleta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay, would only stay here in Almaty

great location for business, loved the gym and the pool
Stayed 3 nights in Mar 2019

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities

Good choice for Almaty

Staff were very good and efficient, with very fast response time. Good location. Food was average even though prices were high and I expected more from a Ritz Carlton on the good front. Disappointed that there was not a pillow menu since the pillows were too soft. Hot tub was not hot and this would have been nice after a day skiing. Sauna and steam were good. Nice lobby atmosphere but restaurants lacked atmosphere, variety, people and prices were expensive for what you got.
Stayed 4 nights in Mar 2019

10/10 Excellent

Larissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Short trip to meet with a friend

Great beautiful hotel, attention to detail, very nice spa area. Just one recommendation is to increase the variety of food for breakfast including adding fresh juices.
Stayed 2 nights in Nov 2018

10/10 Excellent

DMITRIY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Отличное соотношение цены и качества!

Великолепный вид из окна на горы, особенно ночью Алмата прекрасна. Расположение отличное, рядом торговый центр. Один из самых высоких зданий в Алматы. Качественный сервис. Персонал приветлив, всегда рады помочь. Очень вкусный завтрак. Номер чистый, комфортно. Стильный дизайн. Если будете в этом городе, останавливайтесь именно в этом отеле. Отличное соотношение цены и качества!
Stayed 1 night in May 2018