Pontresina Alpin Museum Hotels

"EXCELLENCE!!!! Above our expectations "

"Everything went well and to our satisfaction, reception give excellent service at the front desk. thanks to Ms Regina Amberger and the reception team we took the most of our holiday. Recommended straight away "

"We stayed at Hotel Steinbeck for 2 nights to catch the Bernina Express and really enjoyed our stay here. The check-in staff was very friendly and offered to carry the luggage to our room. It was a classic hotel with an excellent restaurant and we were served with nutritious breakfast of a good variety and the lady who run the restaurant for breakfast was very friendly and efficient. Pontresina is a nice little town with majestic views of the mountains surrounding it and it is very quiet comparing to the big cities. "

"Charming alpine hotel in excellent location. Italian restaurant on site was very good."

"Great Stay and they have a great breakfast and spa, I will stay here again, and the view in our room is so beautiful. "

"Wow! Nice comfy room, fabulous breakfast and they gave us free lift tickets for nearby hike lifts. Loved the town."

"Friendly stuff helped quickly with Swiss AC adapter, good sauna, parking and ski room"

"The check in agent was kind and pleasant and my registration processes fast and smooth. The hotel is centrally located to the bus station which was super convenient for me. The hotel has few amenities other than dining, and the rooms are rather basic and small however that is all that I required for my short stay, and the price point matched my needs. Breakfast is included and the variety was very good, particularly the fresh pressed juices. However, the breakfast attendant was extremely rude. I was not greeted at the entrance and after waiting I decided to seat myself. I was later told off and given unacceptable attitude as I inadvertently sat at the wrong table. Evidently there is assigned seating for each room number. I did not notice the sign at the entrance as the message in English was is much smaller print than the other languages. It was not necessary for the attendant to be so openly upset and rude to me for my mistake. I appreciate the need for order however I sat at the table late in the morning when the breakfast room was essentially empty. I really hope the hotel management provides training on customer service emphasizing various situations including what I described. I expect to be treated with respect, welcome, and curtesy, but experienced very much the opposite - as such I do not recommend this hotel. "