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关于黛安娜山庄华丽酒店的点评

5 out of 5
黛安娜山庄华丽酒店
Near Athani, Cochin Intl. Airport, Aluva, Kerala

点评

7.8

还可以

10 分 - 超赞。21 条好评，共有 52 条点评" "
8 分 - 还可以。14 条好评，共有 52 条点评" "
6 分 - 一般。9 条好评，共有 52 条点评" "
4 分 - 很差。5 条好评，共有 52 条点评" "
2 分 - 糟糕。3 条好评，共有 52 条点评" "

7.8/10

清洁度

8.0/10

员工和服务

9.0/10

服务设施

7.4/10

住宿条件和设施

8.0/10

环保

点评

6/10 一般

真实旅客

满意：员工和服务
不满意：清洁度、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚

10/10 超赞

Anand

2023 年 3 月入住 1 晚

10/10 超赞

Andrew

满意：清洁度、员工和服务、服务设施、住宿条件和设施
As vlogger 'Andrew traveled There' on YouTube shows, this hotel has it all! The most hospitable staff, very perfect delicious breakfast, lunch, and dinner buffet, comfortable, cozy and clean rooms, pool, gym, amenities etc.,also convenient area near the Cochin airport also with Indian street food around area like banana fritters and chi tea just blocks away, nice tuk tuk and taxi services, and the guest / residence were also very friendly, and it was fun to enjoy a snack or beverage with them at the other restaurants on site at this hotel. Decent price for a fun, comprehensive hotel. Good experience and fond memories of my stay there, and the staff was so helpful and nice. And the Indian paradise of the state of Kerala. Hope to visit again!

10/10 超赞

Shabbir

满意：员工和服务，清洁度
不满意：住宿条件和设施
2022 年 10 月入住 1 晚

10/10 超赞

Jeff

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Staff are very helpful
2022 年 8 月入住 3 晚

10/10 超赞

Sunny

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Under utilised perfect choice
The location was close to Nedumbassery airport though it is about 3 km away from the terminal.Well maintained,ample parking space,courteous security,front desk and house keeping staff.Room was well maintained especially bathroom.Bed linen were clean and smell was fresh.They have a pool and spa which was not used as our stay was only for hardly a day.Food was okay,but you have several nearby options in and around the airport as well.Getting out of the property drivers should be careful about the signal as we directly enter a main junction with reasonably busy traffic. Front desk staff Aishwarya,took us through the check in without any delay and offered a welcome drink. All together it is a perfect short stay for families utilising the airport services either for picking up or dropping your near onesat the airport and taking time to stretch out and relax before you go back to your original destination.Hotels and Expedia together gave a great rate for a day which made the stay cool and comfortable and we were three adults in a room and managed with 2 beds though they offered extra bed.
2022 年 7 月入住 1 晚

6/10 一般

Kiritharan

商务旅客
满意：客房舒适度
2020 年 1 月入住 1 晚

8/10 还可以

Devanisha

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 12 月入住 1 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
DH
Very nice and clean place, for a great value. A bit far from the main city, but if you’re just coming out of the airport and need a place to stay, this is where it’s at! Shower is awesome!
2019 年 2 月入住 1 晚
DIANA 于 2019年02月28日 的回复
Thank you for sharing your feedback regarding your stay! I am glad that we were able accommodate a room move for you. Thank you for staying at the Diana Heights and we hope that you will consider us for your next business trip!

8/10 还可以

David

满意：客房舒适度，员工和服务
Well equipped spacious room useful shuttle to airport Cleanliness issues resolved after just one phonecall Swimming pool pleasant Staff very helpful
2018 年 11 月入住 1 晚

4/10 很差

真实旅客

不满意：住宿条件和设施，员工和服务
Not a luxury hotel. Rooms tired and facilities basic. Scruffy pool outside, at front of hotel, next to car park, should be filled in. Day time reception staff not forthcoming. Half board not explained. No information in room. Had a meal off a shortened menu, buffet not offered but being prepared. Airport shuttle good, once system understood.
2018 年 11 月入住 1 晚

10/10 超赞

Biju，Usa

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very goid place to stay. Close to airport. Easy access to public transportation. Very nice food in restaurant. Beteer for conferences
2018 年 11 月入住 3 晚

8/10 还可以

JAIKANTH

Overall all good
Rooms are well maintained.. trained staff. Could have add some more food items for break fast . Cos the amount paid for the room is comparatively higher .
2018 年 9 月入住 1 晚
DIANA 于 2018年09月14日 的回复
Dear Guest, Thank you for taking the time to write a review of your stay experience at Diana Heights. It is our aim to provide all guests the best possible care and comfort with our heartfelt hospitality and value for money accommodations. It was a pleasure to welcome you to Cochin and we hope you come and stay with us again soon. Kind regards, Replied by Diana Cochin (Hotel Manager)

6/10 一般

Suresh

满意：员工和服务
不满意：住宿条件和设施

6/10 一般

Lee，London

满意：客房舒适度，清洁度
不满意：住宿条件和设施
Adequate for catching a flight but could be better
First of all, this is a reasonable hotel for the price and suitable for an overnight stay before or after a flight. In most places, this would be a 2 or 3-star hotel. We found it to be clean but many of the facilities listed simply do not seem to exist. There have obviously never been any plans for a poolside bar, for example - the pool was small and only had one sun lounger - I couldn't even see where they could have set up a bar. In fact, out of the three bars advertised, there appeared to only be one "executive" bar, which was closed the whole time we were there. In fact, there is very little in the way of entertainment. We had mixed experiences with the staff. There was a general lacklustre approach dealing with guests, but we found the staff in the restaurant quite pleasant. For example, we had booked the larger "executive" room. When checking in, we were given the cheaper "deluxe" room. In fairness, this could have been an innocent mistake as we'd only placed the booking with Expedia fifteen minutes earlier. When we asked at reception to change, we were told we could have the executive room if we want "but there isn't much difference". If so, then why charge significantly more? When we got the room, it was much bigger than the deluxe so it really felt like they were reluctant to give up one of these rooms. Generally, most of the staff struggled with comprehending our English and, if they really want to give 5 star service, a lot more training is needed.
2018 年 1 月入住 2 晚

4/10 很差

Adrian，Middlesbrough, UK

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Apparently, they don’t take bookings with ebookers
Our flight from Goa to Chennai was 2 hours late, meaning that we missed the connecting flight to Kochi, and had to spend the night in Chennai instead to get the next connection. Spicejet staff helped us phone Diana Heights hotel from Chennai airport to cancel our booking, as it was no longer required but paid for in full. Despite quoting the eBookers reservation number the receptionist at Diana Heights said that they don’t take bookings with eBookers, so hadn’t booked us a room in the first place. It may have been a tricky situation if we had turned up there as planned late at night, with no room to stay in.
2017 年 11 月入住 1 晚

4/10 很差

Philadelphian，Philadelphia, PA

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Not what was expected
This hotel is not as close to the airport as it appears to indicate, but other hotels in the area also seem to be similarly located. The rooms looked generally okay in the beginning. The bed sheets were not fresh. One can easily tell the bed sheets were not changed after the last check out. We were tired and noticed it only late. We checked in late and were there only for a limited number of hours in the night. Only one bath towel was provided for a two-person occupancy. There was no one at the front desk when I wanted to check out early in the morning (sometime after 5:00 AM). The attendant emerged from a sofa in the reception area. I requested assistance with the luggage; no one showed up and after waiting for a while I dragged them down myself. The security guard assisted me when I finally got to the first floor. The star rating for this hotel appears to be misleading.
2017 年 11 月入住 1 晚

2/10 糟糕

Pg

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Rude & crude
I first I was told that I had no reservation & I have to wait around for an hour at 2 am , to get in a room.t 2 though I paid for an executive room , was given a lesser value room 3 Be cause oh the very "Inhospitable atmosphere, I checked of the roon in a few hours
2017 年 11 月入住 1 晚

10/10 超赞

neel sunder

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2017 年 11 月入住 1 晚

8/10 还可以

Sylvia，Courbevoie

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Hôtel proche de l'aéroport
Idéal pour une arrivée ou un départ depuis ou vers l'aéroport. Proche de l'aéroport. Parfait pour une halte d'une nuit. Personnel accueillant, souriant, aidant et sympathique. Lit confortable. Sdb propre. Seul point négatif: les chambred vieillissent vite (parquet) J'ai demandé à avoir un petit-déjeuner à emporter comme mon vol ne me permettait pas de prendre le petit-déjeuner à partir de 7h30 et j'ai eu un petit sandwich au concombre 😀, de l'ananas et un café indien. Pas le petit déjeuner de folie mais bon c'est mieux que rien. Merci
2017 年 10 月入住 1 晚

6/10 一般

J

不满意：客房舒适度，清洁度
convienient hotel, friendly staff.
The hotel is very close to the airport which suited me very well. It is a business hotel so not nrcessarily geared towards a tourist like me.
2017 年 9 月入住 3 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Fantastic in all ways such a treat feel revived after my stay!

8/10 还可以

Arun

满意：清洁度、员工和服务、住宿条件和设施
Nice hotel and restaurant, although need to improv
The hotel and the restaurant was very nice. Although, there was no hot water and I didn't had enough time to call the reception to make the hot water. There was also some work going on, which affected our sleep a bit.

10/10 超赞

Anand

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
good

6/10 一般

真实旅客

不满意：客房舒适度，清洁度
average hotel

6/10 一般

Paul，Calgary

满意：客房舒适度
不满意：清洁度
The only luxury was in the name
Good points first: spacious room, helpful staff at front desk, free shutle to airport. Not so good points: long check-in process, had to go back for wifi code (took some 35 minutes to set up). Restaurant food (breakfast, lunch and dinner was OK), service could be improved, tablecloth and runners were filthy. Hot water for the sink, but not for the shower. Room cleanliness could be improved. Bar tab can only be paid cash. Had been in India for four weeks and our guide told us not to have to many expectations. True for this hotel. This hotel lists itself as a "luxury"hotel (maybe because of the pool), but should have a star rating of only 2.5. Not recommended.

8/10 还可以

jules，cornwall

满意：客房舒适度，员工和服务
Close to airport
Nice enough hotel, close to airport. On a noisy main road though. We had some treatments in the Spa - nice but watch out for the extra taxes - they make it all very expensive! The restaurant was a bit bleak, very well air conditioned (cold). Dinner was limited and breakfast was not good-we has to resort to cornflakes and milk! On the good side, they did do a complimentary taxi service to the airport. There is a small outdoor swimming pool- very refreshing but unfortunately very noisy from the road, so not hugely relaxing. There was a lot of noise from the corridor that came in under the bedroom door. I wouldn't call it a Luxury hotel but it was reasonably priced.

8/10 还可以

Adewale，Zambia

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice, close to the airport
Friendly staff on checkin even at the late hour. Clean room, decent mini bar and clean bathroom. Breakfast was good and they even offered my guests free coffee. On checkout , they stored my bags till evening while I toured the city. I took an evening swimming well after my check out with no hassle from the staff. Overall a good experience at a budget price and very nice ambience. Definitely good value for money.

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

8/10 还可以

Nolen

满意：客房舒适度，员工和服务
Marble-Good, Mustiness-Not So Good
Best parts - Attractive finsihings, Great service, free airport shuttle, decent wifi, reasonably priced restaurant/bar with good food, flat screen TVs and powerful A/C in room. Rough patches - The drain in the shower didn't work properly, so the bathroom flooded after even a brief shower, which likely caused the musty smell in the room we noticed when we got in. I didn't eat the breakfast on offer, but went to see what was on offer, and the only western item on offer was white toast. I love curry, but I don't like to eat it for breakfast. Overall, it's a pretty good place for the value.

8/10 还可以

Dennis，King Island, Australia

满意：清洁度、住宿条件和设施、客房舒适度
Hotel was close to airport, free shuttle
Hotel was modern, I understand that it was opened in 2014 and is still in very good condition. Hotel was very clean.

10/10 超赞

sanjay，Mumbai

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Comfortable stay

4/10 很差

真实旅客

不满意：清洁度、住宿条件和设施、客房舒适度
It is certainly an average hotel. I would say Rupees 1500/night at the maximum for the room I stayed.

8/10 还可以

Nagasubramanian，Mumbai

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Kochi - Diana heights
Our stay was a pleasant one

2/10 糟糕

Sudarshan，Mumbai

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
CHEATERS
One of the worst hotels to stay in. The food was stale as they did not have many guest. Asked for an extra bed which was broken. Virtually no staff and whatever little staff is present, they are very rude and arrogant.

8/10 还可以

Vijayaraghavan，Coimbatore

满意：清洁度、住宿条件和设施、客房舒适度
Nice hotel near the AirPort
The room was good. Overnight stay . Had to stay because my son was going to London. Very convenient as it was near the airport. The room was good. Liked the lighting in the corridors-- motion sensitive. The shower drains have to be checked as they did not drain. Good hotel.

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
It was a nice stay over there, all staff are very friendly & chek - in also very fast . Very nic and clean room

2/10 糟糕

Prashanth，Pune

不满意：员工和服务
Terrible experience
We had booked a standard room via Expedia for an overnight stay on a harthal day. The booking was confirmed on expedia and we reached the hotel around 8.30 pm. The staff at the reception desk informed me that none of the rooms are available. That there was some miscommunication and expedia was not updated with room non-availability on time. I had traveled with an infant for 5 hours to reach the hotel and was forced to wait for 2 hours in the hotel lobby before they could arrange the room we booked and already payed for. This is all some foul play due to the sudden harthal(strike) call and the hotel was overflowing with guests. Other than this; the stay, food and service was pleasant. We would definitely avoid staying here in future.

10/10 超赞

Joash

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

10/10 超赞

Filip，Sweden

满意：清洁度、住宿条件和设施、客房舒适度
comfortable
This is a new hotel with spacious rooms, a nice rooftop restaurant and a swimming pool, not far from the airport (free airport drop-off). Staff are helpful and kind, dining is great, location is also quite good. The only thing I can complain about is the bed sheets - I think they were not changed since the last guest has left the room (found several hairs in the sheets). All in all, I am happy for having stayed here.

10/10 超赞

Ahmed

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

4/10 很差

John，florida

满意：员工和服务
不满意：住宿条件和设施
The hotel is not as advertised because it has not been granted its licenses for most thing. instead of 3 restaurants and a bar, it had just one cafe. No wine list or wines available. most of the menu is unavailable because they do not have a Tandoor oven license. Wifi only available in a few rooms. for example not available in penthouse or luxury suites. No shower curtains, the toilet roll and spare roll each with a few sheets suitable for one use. The bidet hose next to the toilet had only a slight dribble of water. The bathroom leaked water int the main bedroom causing me to slip and fall. The breakfast menu consisted only of two spicy indian dishes and the coffee was instant coffee of poor quality. The only saving grace of the motel was the staff who did their best to help out as much as possible. On the last night i had a indian chicken dish that consisted of chicken bones with virtually no meat. For the next two days i had severe food poisoning.

6/10 一般

真实旅客

满意：员工和服务，清洁度
不满意：客房舒适度，住宿条件和设施
New, but nothing open.
The problem is that it is a new hotel and only one restaurant was open, the others were not, they did not have the licensing yet. The bar the same problem. No hot water in room, hot water does not reach that to 6th floor, water pressure very low, same reason. Got food poisoning my last day from the Chicken Curry. Staff friendly. Wivi weak, had to move to another room.

10/10 超赞

Ram，Madras

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great hospitality

8/10 还可以

backpacker

满意：清洁度、员工和服务、客房舒适度
空港に近く、便利です
The room is spacious. But Wifi connection was unsatable and sometimes went dead. Breakfast buffet was very good. 部屋もきれいで、広々としていますが、WIFIの接続が不安定でした。

8/10 还可以

Joy，Toronto

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice new hotel close to the hotel on the Highway!
I stayed here for 4 days, booked for 2 days initially and then extended for 2 additional days. I liked the breakfast, the Hotel is on main Highway near the airport but may not classify under "Airport Hotel". Free Airport shuttle. Plenty of public transport (Taxis and Auto rickshawas) on location. Considering the cost, this is a nice hotel and the service is excellent. The rooms are large, clean. My room was missing English news channels. Free newspaper! Nice washroom, clean, however the large tub did not have a curtain. The rain shower was excellent. Warm water at all times. Food is excellent and reasonably priced! Overall great stay,

10/10 超赞

Kogila，Malaysia

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Luxury stay and value for money. Will stay again!
It's a new hotel, very clean and big room. I stayed in luxury suit. The room same as the pictured shown. WIFI signal excellent in room. Breakfast was good but not buffet style. I would recommend this hotel to others. It's near Airport. Check in timing 24 hrs is a plus point.

6/10 一般

Simone，Roma

满意：客房舒适度
不满意：住宿条件和设施
Giusto
Giusto

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Good Hotel - Misguided Geo Location
I booked this hotel only because it was 1km or less than that from the Kochi Airport. How ever, I was surprised to know it is 5 kms away and I was misguided on the hotels.com app. It seems that most people who visit the hotel are rudely surprised by this. How ever, the hotel is great, clean neat and lovely. The manager was courteous and the staff really good. I wish this mistake is corrected on the website.