I was recommended this by a friend who had stayed here previously and was disappointed.
The restaurant, now rebranded, was hosting loud Christmas parties, which we weren’t warned about. On Friday night, music blared until 1 a.m., and staff dismissed our complaints with earplugs and “email the manager.” Saturday was no better, despite promises that noise would end by 11 p.m. Staff noise and disruptions continued late into the night, and again, no resolution was offered.
Finally, on Sunday, we spoke with the manager, Mario, who apologized and offered a free meal and one-night refund. While we appreciated his efforts, we felt two nights should have been refunded given the sleepless nights. The owner, however, refused.
The staff (except Mario) and management showed little regard for guests’ comfort.