Dear Wai Ling, I would like to thank you for your valuable feedback regarding the deposit hold issue on your account. First of all I am very sorry for the inconvenience that this long deposit hold has caused you. After having read your review we've checked our reservations and receptions email inboxes but unfortunately have not received any mailing in those inboxes from you to take immediate action upon. At check in we do ask our guests for a CC to place an authorization hold for possible incidentals which is than released at check out when the bill is settled. If a debit card is given and authorizid the same way, the release can take indeed considerably longer. We try to point this out to our guests whenever they provide us with a such a card. For the moment we've contacted our bank handler to expedite the release on your card and have contacted you directly to see if there's anything else we can do for you. The next time you have the opportunity to travel, we hope that you will be our guest again and provide us with the opportunity to demonstrate the unparalleled service and experience you deserve. Warmest regards, Sophie Huisman Hotel Manager

Dear Chia, We thank you for your review! We hope to welcome you back soon. With Kindest regards, Sophie Huisman Hotel Manager

Dear Mr. Yiwen, We hope you will come back so you can enjoy the Sir Experience and all the charming spots that Asmterdam has to offer! Warmest regards, Sophie Huisman Hotel Manager

Dear Marieke,Thank you for sharing your positive feedback about your recent stay at Sir Albert Hotel. We are pleased to read that you liked the style of the hotel and that the staff enhanced your guest experience! We are looking forward to welcoming you again in the future. Kindest regards,ChiaraGuest Services Manager

Dear Gregor,Thank you for your kind words! We're delighted to hear that you found our staff friendly and welcoming. Your satisfaction is our top priority, and we appreciate your feedback. We hope to have the pleasure of welcoming you back on your next visit.Warm regards,NinaGuest Service Manager

Dear Marleke,Thank you for your kind review! We're happy to hear that you had a wonderful experience at our hotel. Your kind words about our staff are greatly appreciated, and we'll be sure to share your feedback with the team. We look forward to welcoming you back for another pleasant stay in the future.Warm regards,NinaGuest Service Manager

Dear Paul,Thank you for your review of Sir Albert Hotel. We're delighted to hear that you appreciated the harmonious blend of modern design within our historic setting.We are glad our location made exploring Amsterdam convenient, and that you were able to enjoy the diverse selection of shops, markets, and museums.We can't wait to welcome you back for another memorable stay.Warm regards,BenjaminGuest and service Manager

Dear MoeThank you so much for taking the time to share your review of your recent stay at Sir Albert. We are thrilled to see that you had a positive experience with us.We hope to have the pleasure of welcoming you back in the future for another enjoyable stay.Best wishes Team Sir Albert

Dear guest,Thank you for your review. If there's anything specific that we can improve upon, please feel free to reach out to us. We hope to have the opportunity to exceed your expectations during a future stay.Best regards,Sir Albert Team

Dear Paul,Thank you for the nice feedback! We're thrilled you had one of the best experiences with us. Great to hear you enjoyed the staff, facilities, and the comfy bed. Appreciate the heads up on the snacks and room service tip. Can't wait to welcome you back for another stay!Best regards,Sir Albert Team

Dear Guillermo, Thank you so much for taking the time to review your experience with us. We are sorry to hear that there have been some unclarities in your Marriott Bonvoy benefits. Being part of the Design Hotel collection, the benefits that we offer differ from the ones you can enjoy at Marriott Hotels properties. You are able to find a more detailed explanation in the FAQ of Design Hotels. We work hard to make every customer experience enjoyable and we are truly sorry that we were not able to meet your expectations this time. Nevertheless, we would like to inform you that we are implementing the feedback we receive from our guests to make their stays as pleasant as possible.Please do not hesitate to reach out via email to discuss the Marriott benefits matter further, and we hope we welcome you soon in Amsterdam. Best regards,Sir Albert Team

Dear Guest,Thank you for your time. We're delighted to hear that you had a wonderful experience with us.Warm regards,Sir Albert Team

Dear Anthony,Thank you for your five-star rating. We're delighted to hear that you had a wonderful experience with us.Warm regards,Sir Albert Team

Dear Terence,We greatly appreciate your five-star rating, and we're thrilled to know that you had an exceptional experience during your stay.Best regards,Sir Albert Team

Dear Jonathan,Thank you for the five-star rating. We're delighted you had a fantastic experience with us.Warm regards,Sir Albert Team

Dear Salim,We are thrilled to receive your 5-star rating! Your positive feedback means a lot to us, and we're delighted to know that you had a wonderful experience during your stay.If you ever have any specific comments or suggestions you'd like to share, please feel free to do so. We look forward to welcoming you back for another fantastic stay in the future.Warm regards,Sander BosHotel Manager

Dear Kalib,We want to express our gratitude for your 5-star review! Your positive rating means a lot to us, and we look forward to your next visit for another fantastic stay.Warm regards,

Dear Mark,Thank you for taking the time to provide feedback on your recent stay with us. We genuinely appreciate your input, as it helps us enhance the guest experience.I'm truly sorry to hear that you encountered issues with the air conditioning during your stay. Ensuring a comfortable environment for our guests is a top priority, and I apologize for any inconvenience this may have caused you. Please rest assured that we will investigate and address this matter promptly to prevent any future occurrences.We hope this isolated incident won't deter you from considering us for future visits. If you decide to stay with us again, please don't hesitate to reach out to our team directly, and we will do our utmost to ensure a more pleasant stay.Thank you for choosing us, and we hope to have the opportunity to provide you with an improved experience in the future.Best regards,Sander Bos Hotel Manager

Dear Mrs. Grace,Thank you for taking the time to share your feedback with us. We are pleased to hear that you had ice stay at Sir Albert. It is heartening to know that our rooms and courteous staff left a positive impression on you. We are eagerly looking forward to hosting you again for another outstanding experience.With warm regards,Sander BosHotel Manager

Dear Anand,Thank you for this lovely rating, happy to hear you have enjoyed your stay with us! We appreciate it and hope to see you again soon.Best regardsTeam Sir Albert

Dear lori,Thank you for taking the time to share your feedback about your recent stay at our hotel. We appreciate your valuable insights, and we would like to address some of the points you raised.Regarding the room view, we apologize for any misunderstanding in our previous communication. Unfortunately, we cannot guarantee specific views for each room, as they are assigned based on availability of the day itself. However, we understand that clear and accurate descriptions are essential, and we will review our online listings to ensure they provide a realistic representation of our rooms.We would like to clarify the situation at Izakaya restaurant. While we do have a dress code in place to maintain a certain ambiance and atmosphere, we sincerely apologize if there was any miscommunication or inconvenience caused during your visit. It is never our intention to make our guests feel unwelcome, and we will reinforce our staff's training to ensure that all guests are treated with respect and understanding.As for the billing discrepancies, we are committed to providing transparent and accurate billing to all our guests. We have already been in contact with you directly and resolved the unexplained charges.Once again, we apologize for any inconvenience or miscommunication you experienced during your stay. We value your feedback, as it helps us improve our services and guest experience. Our team is dedicated to providing exceptional hospitality to all our guests, and we hope you will consider giving us another chance to demonstrate this commitment on your future visits.If there is anything else you would like to discuss or clarify, please don't hesitate to reach out to us directly. We are here to assist you in any way we can.Sincerely,

Dear Jeanie,We love to hear that you had an excellent stay with us.Our team takes pride in providing helpful and friendly service, and we are proud that it made a positive impact on your experience. We appreciate your feedback and hope to welcome you back soon for another wonderful stay.Kind regards,Sander BosHotel Manager

Dear Eyal,Thank you for your great review, we are pleased to hear you had a great stay at our hotel.We hope to see you again in Amsterdam.Best regardsTeam Sir Albert

Dear Ali,Thank you for taking the time to leave us a 5-star review. We truly appreciate your positive rating and your support. Your satisfaction is important to us, and we're delighted to know that you had a great experience during your stay.At Sir Albert, we are committed to delivering exceptional service and ensuring that our guests have a memorable stay. Your positive feedback encourages us to continue striving for excellence in all aspects of our offerings.We hope to have the pleasure of welcoming you back in the future and providing you with another wonderful stay. Should you have any questions or require any assistance, please don't hesitate to reach out to us.Once again, thank you for your glowing review. We genuinely appreciate it!Best regards,

Dear Bruno,Thank you for taking the time to leave such a glowing review. It brings us much pleasure to read you have enjoyed your stay in our hotel.Offering guest exceptional service is something we strive for, and it is a pleasure to see you have experienced so.We hope to welcome you back to our hotel in the (near) future. Kind regards,Sander BosHotel Manager

Dear Cindy,Thank you for taking the time to write of your experience in our hotel. It is a pleasure to read you have had a pleasant stay, and enjoyed our central location to the fullest.I am, however, sorry that you have experienced a failure in our air-conditioning unit. The sudden change in temperature in The Netherlands has had an impact on our air conditioning. Fortunately, our maintenance department have worked day and night to resolve the issue, and everything is working as it should now.Feel free to reach out to our Front Office department so we can make your next stay as memorable as possible.Kind regards,Sander BosHotel Manager

Dear Victoria, Thank you so much for this lovely review. It was a pleasure having you with us. We hope that you get to make precious memories while staying with us, and can't wait to welcome you again.Best regards, Ismael (Sir Albert Hotel)

Dear Mauricio, What a wonderful review. Thank you very much. It was a pleasure for us having you with us. You're always welcome at your second home away from home.Best regards, Ismael (Sir Albert Hotel)

Dear Christoph,Thank you for taking the time to share your experience with us. We are thrilled to hear that everything was fine during your stay with us, and we hope to have the pleasure of welcoming you back in the near future.Warmest regards,Sander BosHotel Manager

Dear Costas,Thank you for taking the time to leave a positive review of your experience at Sir Albert! We are thrilled to hear that you enjoyed your stay with us and that everything met your expectations. Our team takes pride in providing exceptional service and ensuring our guests have a memorable experience. We hope to welcome you back again during your next visit to Amsterdam. Until then we wish you all the best and safe travels.Kind regards,Sander BosHotel Manager