Santa Cruz de Tenerife Anaza Carrefour Commercial Center Hotels

"First, it was very hot in the room and the was no AC in the (it was mentioned in the description, but it was too hot to tolearte day stay inside). Second, the was no toiletries in the bathroom; I understand when shampoo, shower gel, etc. are not provided (it's not Hilton after all), but there wasn't even a peace of simple soap... so you cannot wash your hands. Third, no water in the room - I'm sorry, but in hot countries in the summer it's a must to provide at least a welcome bootle of water. Fourth, while towels and bedding were fresh, the floor was quite dirty. "

"The villa was very outdated, a lot of things broken. We stayed there two families with 4 children. The downstairs bedroom is practically inhabitable because of a sewer issues or mold. The same smell is also intense in the gym area.The next door neighbour has very large bird cages at the back of their house. The cages have a large selection of exotic birds that start shouting and making disturbing noises from sunrise. It is impossible to sleep through this noise so we have been awakened at around 6 or 7 am every morning.There is no internet connection and TVs are not working in any of the upstair spaces.The entertainment system only partly works. The projector works but the TV doesn't. The speakers inside seem to be broken because there is some extra humming sound that makes it hard to enjoy music from them. We couldn't use the outside speakers because the cupboard with the devices is locked and no key to open it.We think it's quite strange to not have been informed about the animals next door, in the end they tried to withhold the deposit, saying we broke this and that, pool skimmers, filter system in the pool, automatic blinds, children slider, trampoline, In fact these were all outdated broken things to begin with and quite dangerous for children, so they blame customers for damaging broken things they should fix before new customers. DONT BOOK!"

"Nice room, the highlight was the breakfast spread which was excellent. Parking not immediately obvious but after a trip round the block, I found it."