大堂

关于安克拉治湖滨酒店的点评

3.5 out of 5
安克拉治湖滨酒店
4800 Spenard Road, Anchorage, AK

点评

8.0

很好

10 分 - 超赞。693 条好评,共有 1526 条点评" "
8 分 - 还可以。355 条好评,共有 1526 条点评" "
6 分 - 一般。236 条好评,共有 1526 条点评" "
4 分 - 很差。135 条好评,共有 1526 条点评" "
2 分 - 糟糕。107 条好评,共有 1526 条点评" "

8.0/10

清洁度

8.2/10

员工和服务

7.8/10

服务设施

7.6/10

住宿条件和设施

7.8/10

环保

点评

10/10 超赞

kai

满意:清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 2 晚
Customer Service 于 2024年05月12日 的回复
Kai, thank you for choosing The Lakefront Anchorage! We're delighted to hear that you had an enjoyable stay with us. Your feedback is very much appreciated. We can't wait to welcome you back for another fantastic experience.

10/10 超赞

Dong

2023 年 1 月入住 1 晚

8/10 还可以

guanwen

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 8 月入住 2 晚
John Bruce, General Manager 于 2021年08月25日 的回复
Thank you for your review.

8/10 还可以

April

满意:清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 1 晚

8/10 还可以

Farrell

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
Long line to check in. Only 1 person working.
2024 年 5 月入住 1 晚
Customer Service 于 2024年05月12日 的回复
Farrell, it's disappointing to hear about your extended wait upon arrival. Timeliness is a priority and we'll take note to ensure a smoother check-in process in the future. We appreciate you bringing it to our attention. Thank you for choosing The Lakefront Anchorage and we hope for an opportunity to better your experience next time.

2/10 糟糕

Martin

满意:清洁度、服务设施、住宿条件和设施
不满意:员工和服务
Staff was rude from the bus driver to the check in clerk. Service poor: I sat at the bar for 20 minutes and never got an acknowledgment from the bar tender. The bar still had in the glasses and dishes from a previous customer. I finally moved to a table thinking I get better service. Sat there for another 20 minutes. Nothing. After 40 minutes I left.
2024 年 5 月入住 1 晚
Customer Service 于 2024年05月12日 的回复
Martin, we regret to see your experience did not align with our commitment to excellent customer service. We understand that you were frustrated by the lack of prompt service and attentiveness. Improving our guests' satisfaction is of utmost importance and we'll use your feedback to review our procedures and ensure that our team members deliver the valued service that we strive to provide.

8/10 还可以

Sandy

满意:清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 1 晚
Customer Service 于 2024年05月13日 的回复
Sandy, thank you for choosing The Lakefront Anchorage and for taking the time to rate us. We're glad you had a good experience and we hope to have the opportunity to provide you with an exceptional stay on your next visit.

6/10 一般

Peter

与家人出行
满意:员工和服务,清洁度
Old.
2024 年 5 月入住 1 晚
Customer Service 于 2024年05月11日 的回复
Peter, it's apparent that our vintage ambiance didn't quite meet your preferences. Next time, we recommend exploring one of our modernized rooms for a more contemporary experience. We're hopeful for the chance to provide a more suitable accommodation during your future travels.

8/10 还可以

Kory

满意:清洁度、员工和服务、住宿条件和设施
Clean. Friendly.
2024 年 5 月入住 2 晚
Customer Service 于 2024年05月11日 的回复
Kory, we're delighted to hear you found The Lakefront Anchorage to be spotless and our team members amiable. Your kind words are greatly appreciated and we look forward to welcoming you back soon. Safe travels!

10/10 超赞

Michelle

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Love the complementary breakfast
2024 年 5 月入住 1 晚
Customer Service 于 2024年05月11日 的回复
Michelle, we're thrilled to hear that you enjoyed the complimentary breakfast at The Lakefront Anchorage. Nothing quite like a delicious start to the day! We're looking forward to welcoming you back in the future.

6/10 一般

Joan

满意:服务设施,清洁度
Pickup from airport was a problem. Contacting hotel from airport was a problem. Long lines at front desk. Not enough staff at front desk. Food was okay at restaurant but not great. Location was great. Hotel interior was very interesting but could use updating. Would not stay there again
2024 年 5 月入住 1 晚
Customer Service 于 2024年05月10日 的回复
Joan, it's regrettable to learn of the obstacles you faced with airport communication and reception services during your stay. We strive to maintain an efficient process there, and it's clear your experience was not optimal in that regard. Regarding the meals, we're usually celebrated for the standard of our culinary offerings, so your feedback provides valuable context for improvement. It's good to know you appreciated our prime location and unique ambiance, though we understand you noticed a need for certain updates. We appreciate your frank assessment and assure you it's extremely valuable for enhancing our guests' experiences in the future.

8/10 还可以

Louis

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
Nice views of seaplanes. Rooms good. Resturant service was poor. Walked out but Taco King across the street was awesome and fun.
2024 年 5 月入住 1 晚
Customer Service 于 2024年05月8日 的回复
Louis, it's great to hear you appreciated the unique scenic views at The Lakefront Anchorage. We're glad that you found the rooms comfortable. However, we regret to hear that you did not find our dining services up to your expectations. We remain committed to improving our services and your insights will certainly guide our efforts. Lastly, it sounds like you had a delightful encounter at the local eatery - that's the spirit of adventure we love to hear our guests embrace! We hope to welcome you back in the future.

8/10 还可以

Jason

满意:清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 1 晚
Customer Service 于 2024年05月8日 的回复
Jason, we're delighted to see that you had a positive stay at The Lakefront Anchorage. We value your feedback greatly and would love to welcome you back in the near future!

10/10 超赞

LUIS

与家人出行, 团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We loved it because you can see the bush planes landing on the water and is close to the airport and it’s just nice place to stay
2024 年 5 月入住 3 晚
Customer Service 于 2024年05月7日 的回复
Luis, it's wonderful to hear that you enjoyed your stay at The Lakefront Anchorage! We're glad that the unique view of bush planes, and our proximity to the airport added to your experience. We appreciate your positive feedback and are thrilled that you found our hotel a pleasant place to spend your time. We hope to welcome you back soon.

10/10 超赞

Leslie

与配偶出行, 商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Clean, inviting and nice staff. Food in restaurant was decent.
2024 年 5 月入住 1 晚
Customer Service 于 2024年05月6日 的回复
Leslie, thank you for choosing The Lakefront Anchorage and for sharing your kind words. We're delighted to hear that you appreciated the cleanliness of our establishment and found our team members to be accommodating. It's also great to hear that you enjoyed the culinary offerings at our on-site restaurant. We look forward to your next visit.

6/10 一般

Alicia

满意:员工和服务
2024 年 4 月入住 5 晚
Customer Service 于 2024年05月7日 的回复
We appreciate you taking the time to share your feedback, Alicia.We regret that your experience with us was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

10/10 超赞

Kevin

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Hotel is right next to airport with beautiful lakefront dining
2024 年 5 月入住 1 晚
Customer Service 于 2024年05月6日 的回复
Kevin, thank you for your superb feedback. We're thrilled that you enjoyed the beautiful dining experience at The Lakefront Anchorage and appreciated the convenient location near the airport. Hope to welcome you back soon for another enjoyable stay.

8/10 还可以

Melissa

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Quiet hotel near airport parking, convenient to almost all the things you need. It’s an older property, but it’s clean, the staff are nice, and the beds are comfy! Beautiful views of the lake from the restaurants as well! I’ve stayed several times, and I book it anytime Im in Anchorage!
2024 年 4 月入住 1 晚
Customer Service 于 2024年05月4日 的回复
Melissa, thank you for your continuous support of The Lakefront Anchorage. It's lovely to hear that you find our location beneficial, appreciate our cleanliness, and enjoy the comfort of our beds. Our team members are delighted to receive your kind words. The stunning lake views from our restaurants indeed provide a great dining experience. Thank you for making us your preferred choice when in Anchorage; we eagerly anticipate your next visit!

10/10 超赞

Richard,Kissimmee

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Carpets in hallways are getting worn, heat and cooling in the room were separate controls, the staff was wonderful, especially our breakfast waiter and support waiter who was very attentive to my wife’s needs.
2024 年 5 月入住 1 晚

2/10 糟糕

Carole

不满意:住宿条件和设施,员工和服务
The check in wa awful. Sedgwick was rude and unprofessional. When I first called the hotel when at the airport to request a shuttle, he was short and said “ fine be at door 6 we will be there in 10 minutes” when I asked where foor 6 was he hung up. I asked an airport personnel and they told me where to go. I waited 30 minutes for a pick up. When I arrived at the hotel and approached the checkin desk, I was greeted with “welcome to the lake front hotel, give me your ID”. When I did he had a little trouble finding the reservation, once he located it he said, “oh, you booked through Expedia, I can’t check you in until 3:00pm, nothing I can do”, when I ask why, he said “you booked for arrival on MAY 1st” I said it is May 1st, he says “ no it’s the 30th, and then he caught himself and says “oh my bad”, and checks me in and is so indignant and rude it was very uncomfortable. The room he gives me is literally at the complete opposite end of the hall from the elevators, not a big deal. But the rooms tv didn’t work, the hot water for a shower never got past lukewarm and the street noise was unbelievably loud! I would never recommend this place and certainly will not stay here again
2024 年 5 月入住 1 晚
Customer Service 于 2024年05月4日 的回复
Carole, it's disheartening to read about the issues you faced during your stay, particularly upon arrival. A seamless, friendly, and efficient check-in process is something we aim to offer all our guests, and it's clear this wasn’t the case. Additionally, having a comfortable, well-equipped room is essential. Please accept our apologies for any inconvenience with your room and the noise disturbances.We assure you that such instances are not typical at our hotel and your comments have been noted for review and action. We hope you may reconsider and provide us an opportunity to offer you a more welcoming and pleasant stay in the future.

6/10 一般

Emily

满意:住宿条件和设施
Manager at front desk was very accommodating. Also, the server at breakfast he was very courteous
2024 年 4 月入住 2 晚
Customer Service 于 2024年05月3日 的回复
Emily, thank you for mentioning the hospitality and friendliness of our colleagues at The Lakefront Anchorage. It's rewarding to know you appreciated their efforts. We continually aim to improve our guest experience and your feedback will aid in that endeavor. We hope you'll consider staying with us again.

10/10 超赞

Marie

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 3 晚
Customer Service 于 2024年05月3日 的回复
Marie, it's wonderful to see a perfect rating for The Lakefront Anchorage. Our team strives to provide exceptional service and it seems we hit the mark during your stay. We're looking forward to welcoming you back on your next visit. Safe travels until then!

6/10 一般

Jennifer Irene

2024 年 4 月入住 5 晚
Customer Service 于 2024年05月2日 的回复
Jennifer, thank you for taking the time to rate your stay. We understand there might have been areas we could improve. Your feedback is valuable to us and has been noted by our colleagues. We are continually working to improve and provide a better experience, and we hope to have an opportunity to serve you better in the future.

8/10 还可以

Sheila,Kodiak

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
When we initially got there, the room they placed us in had a toilet that didn’t rocked, so the staff moved us immediately to another room. They even offered to move our things for us. I was impressed by how quickly and graciously they acted.
2024 年 4 月入住 1 晚
Customer Service 于 2024年05月4日 的回复
Sheila, it's uplifting to hear that The Lakefront Anchorage was able to promptly rectify any inconveniences you experienced upon arrival. We appreciate your recognition of our team members' quick and gentle action. We aim to make each guest’s stay effortless and comfortable. We look forward to your return.

10/10 超赞

Joseph

Best hotel near the airport. Good food and good service. Clean comfortable rooms.
2024 年 4 月入住 1 晚
Customer Service 于 2024年04月30日 的回复
Joseph, we're thrilled to hear that you enjoyed your stay at The Lakefront Anchorage. It's great to know that you found our cuisine satisfying and appreciated the cleanliness of our comfortable rooms. Thank you for the kind words about our service. We can't wait to welcome you back for another top-notch experience.

10/10 超赞

Lisa

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Customer Service 于 2024年05月1日 的回复
Lisa, thank you for your fantastic Expedia rating of The Lakefront Anchorage. We're absolutely thrilled you had an exceptional experience with us. We look forward to your next visit, ensuring it's just as remarkable.

6/10 一般

Thomas

They charged a resort fee. It was not clear when i booked the room. The health club was a joke. I'm wondering what aspect of the hotel is a resort?
2024 年 4 月入住 3 晚
Customer Service 于 2024年04月30日 的回复
Thomas, we appreciate your feedback regarding your recent stay. We regret any confusion related to certain charges, and regarding the fitness facilities, we aim to provide a variety of amenities and facilities to cater to the diverse needs of our guests. We understand that there seems to be room for improvements. Your comments have duly been noted for further evaluation. Thank you for bringing these matters to our attention.

2/10 糟糕

Toby

与家人出行
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Dirty old broken property staff did what they could
2024 年 4 月入住 1 晚
Customer Service 于 2024年04月29日 的回复
Toby, we comprehend your concerns about the cleanliness and maintenance of the property. It's equally important that our team members did their best under the circumstances. Your feedback is of great significance to us and we will use it to make sure all aspects of the guest experience are duly attended to in the future.

10/10 超赞

Robert

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Stayed the night I moved back up, staff was awesome, room was comfortable, and the food from the restaurant was delicious, although I snacks at the front desk may have been a bit expensive and the floor in the hallways were a tad scruffy, overall I would recommend this place and would plan to stay here in the future again
2024 年 4 月入住 1 晚
Customer Service 于 2024年04月28日 的回复
Robert, it's uplifting to read about your fantastic experience at The Lakefront Anchorage. We're thrilled our dedicated team contributed positively to your stay. Comfortable accommodations and tasty fine dining are a part of our ongoing mission. We note the issues you encountered regarding pricing and the appearance of some communal areas. Rest assured, we always aim to improve where possible. Your recommendation is highly appreciated, and we look forward to hosting you again in the future.

10/10 超赞

Linda

满意:住宿条件和设施,员工和服务
Stay there a lot and it’s great. Love the restaurant
2024 年 4 月入住 1 晚
Customer Service 于 2024年04月24日 的回复
Linda, it's always a pleasure having regular guests such as you at The Lakefront Anchorage. We're delighted to hear that you enjoy our restaurant. Your continued patronage is a testament to our dedicated team members who strive to ensure our guests have a memorable experience. Thank you for acknowledging their efforts through a stellar rating and we look forward to welcoming you back soon.

2/10 糟糕

Chad

与家人及幼儿出行
不满意:员工和服务、服务设施、住宿条件和设施
They will let anyone into your room. We had to call security. “Security” or a man in a sweatshirt. He came to the hallway and told the drunk people that we, and pointed to our room were complaining about the noise they were making and let them into the room they were randomly banging on WITHOUT EVEN CHECKING to see if anyone was in there or if it was there room. These people were drunk and high and had been banging on the door for 20 minutes trying to get in. Then this security guy tells them who we are and upsets them. We were terrified considering this guy let’s anyone into any room. Plus they don’t use fitted sheets. Disgusting
2024 年 4 月入住 1 晚
Customer Service 于 2024年04月24日 的回复
Hello Chad,This is not our standard operating procedure, we are trained to keep all our guests and staff as safe as possible. Our security guards have protocols in place to ensure safety to all. We appreciate this feedback and apologize for any inconvenience and concern this has caused.

10/10 超赞

Todd,New Albany

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Customer Service 于 2024年04月24日 的回复
Todd, it's wonderful to see your high rating of The Lakefront Anchorage! We trust you enjoyed your stay with us. We're looking forward to welcoming you back upon your next visit. Safe travels until we meet again!

10/10 超赞

Michael,Soldotna

2024 年 4 月入住 1 晚
Customer Service 于 2024年05月13日 的回复
Michael, thank you for your top rating for The Lakefront Anchorage! We're incredibly pleased to see you had such a wonderful experience with us. We look forward to welcoming you back the next time you're in town. Safe travels!

4/10 很差

Joshua

2024 年 4 月入住 1 晚
Customer Service 于 2024年05月13日 的回复
Joshua, it seems your recent experience with us did not meet your expectations. We appreciate your feedback, as it provides invaluable insights for us to enhance our guest experience. We hope to have another opportunity to ensure a more enjoyable stay in future.

2/10 糟糕

Darrel

不满意:清洁度、员工和服务、服务设施、住宿条件和设施
When checking in, we had paid for a king bed. But there were none available and ended up with 2 queens. The person checking us in was flippant, rude and frankly didnt care. Not his problem. The carpet was run down and facility needs renovating. Wont stay there again! Should take it off recommended hotels.
2024 年 4 月入住 1 晚
Customer Service 于 2024年04月22日 的回复
Darrel, we regret to hear about your check-in experience and apologize for any discomfort caused during your stay. It's disappointing when things don't go as planned and we assure you, such instances are not reflective of our usual standards. Your feedback about the need for updates is appreciated, and we've taken it to heart. Additionally, the behavior you described is not typical of our team members and your comments will be addressed. We hope for a chance to better serve you in the future.

8/10 还可以

MARK

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Customer Service 于 2024年04月24日 的回复
Mark, it's great to see your positive rating of The Lakefront Anchorage. We're pleased you had an enjoyable experience and look forward to welcoming you back on your next visit.

8/10 还可以

Kalia

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Customer Service 于 2024年05月4日 的回复
Kalia, it's wonderful to see your positive rating for The Lakefront Anchorage. We hope you had a memorable experience and will choose us again in the future. Your satisfaction is our greatest reward.

10/10 超赞

Brandon

2024 年 4 月入住 3 晚
Customer Service 于 2024年05月11日 的回复
Brandon, thank you for choosing The Lakefront Anchorage for your stay. We're thrilled to know you enjoyed your time with us and truly appreciate your rating on Expedia. We look forward to welcoming you back soon.

10/10 超赞

Shane

满意:员工和服务,清洁度
2024 年 4 月入住 1 晚
Customer Service 于 2024年04月21日 的回复
Thank you for the excellent rating, Shane!Our goal is to go above and beyond to ensure our guests have a memorable experience at The Lakefront Anchorage! We look forward to hosting you again soon.

10/10 超赞

Jessica

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Super convenient as it is very close to the airport. Shuttle service provided, wish they included breakfast. Room is great for the price. Gets super hot sometimes but other than that it’s a great place. I’d recommend it.
2024 年 4 月入住 1 晚
Customer Service 于 2024年04月19日 的回复
Jessica, we're delighted to note your positive impression of The Lakefront Anchorage, particularly on its close proximity to the airport and value-for-money rooms. We appreciate your suggestion about including breakfast, as it helps us prioritize areas for enhancing our guest experience. It's also great to hear you found our shuttle service useful. Please be assured that our team members always strive to maintain optimal room temperature for maximum comfort. We're looking forward to welcoming you back for another excellent stay.

10/10 超赞

Danielle N

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The Lakefront was clean and quiet and staff was friendly and helpful
2024 年 4 月入住 1 晚
Customer Service 于 2024年04月19日 的回复
Danielle, it's wonderful to hear that you enjoyed your stay at The Lakefront Anchorage. We're thrilled you found our hotel to be clean and peaceful, matching your expectations. Our team members strive to provide friendly and helpful service to all our guests. We appreciate your kind words and look forward to welcoming you back in the future.

8/10 还可以

Myron

2024 年 4 月入住 1 晚
Customer Service 于 2024年05月8日 的回复
Myron, thank you for taking the time to rate The Lakefront Anchorage on Expedia. We're thrilled you had a positive experience and hope to exceed your expectations on your next visit.

10/10 超赞

Susan

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great place to stay with an outstanding staff! Sasha was great at check in! Very kind and considerate even after getting Off the phone with a difficult customer!
2024 年 4 月入住 1 晚
Customer Service 于 2024年04月18日 的回复
Susan, we are thrilled to hear that you had an excellent stay at The Lakefront Anchorage. It is heartwarming to know that our team members like Sasha provided you with great service, which is what we continuously strive for. We are always here to greet you with kindness and consideration, no matter the circumstances. Thank you for choosing our hotel and we are eagerly awaiting your return!

10/10 超赞

Zachary

2024 年 4 月入住 2 晚
Customer Service 于 2024年05月8日 的回复
Zachary, thank you for your high rating of The Lakefront Anchorage! We trust you had a memorable stay and we're looking forward to your next visit.

10/10 超赞

Vicky,San Antonio

2024 年 4 月入住 1 晚
Customer Service 于 2024年05月7日 的回复
Vicky, it's wonderful to see your perfect rating for The Lakefront Anchorage. We are thrilled to note that your stay met your expectations. Our team eagerly looks forward to the opportunity to welcome you back in the future. We appreciate your support via this Expedia review.

8/10 还可以

kerri

2024 年 4 月入住 1 晚
Customer Service 于 2024年05月6日 的回复
Thank you for taking the time to share your review with us, Kerri!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to The Lakefront Anchorage. Thank you and have a wonderful day!

10/10 超赞

Delbert

2024 年 4 月入住 1 晚
Customer Service 于 2024年05月6日 的回复
Delbert, thank you for choosing The Lakefront Anchorage and taking the time to rate us. It's great to see our commitment to excellent service reflected in your score. We look forward to welcoming you back on your next visit.

10/10 超赞

Alison

满意:清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 4 月入住 1 晚
Customer Service 于 2024年05月6日 的回复
Alison, it's wonderful to know you enjoyed your time at The Lakefront Anchorage. Your excellent rating says it all. We can't wait to have you back for another wonderful experience!

10/10 超赞

David,Homer

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Love the advance check in..really makes arriving and settling in so much easier
2024 年 4 月入住 1 晚
Customer Service 于 2024年04月15日 的回复
David, we are thrilled that you found the early check-in at The Lakefront Anchorage beneficial and that it enhanced your experience with us. We remain committed to providing a seamless arrival process for our valued guests such as yourself. Thank you for your glowing review. We look forward to warmly welcoming you back again soon.

10/10 超赞

MATT

2024 年 4 月入住 1 晚