2/10 糟糕
Jen
与家人出行
2025 年 5 月 5 日
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
I had a terrible experience at Belajandro Hotel. I booked my stay through Expedia, but upon arrival, the hotel claimed they had no record of my reservation. They placed the blame on Expedia, but having worked in the hotel industry myself, I know this was likely due to their failure to properly update their system and manage availability.
I was traveling with luggage, a baby, and a child, and this situation was incredibly stressful. I had to wait three exhausting hours to sort out alternative arrangements on my own. While the hotel did eventually offer other accommodations, the overall experience was very poor and far from acceptable.
Jen
2025 年 5 月入住 1 晚