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Fenix Bom Retiro

2.5 star property
A stylish urban sanctuary where shoppers can recharge with continental breakfast before exploring nearby retail destinations or simply unwind in comfort

Choose dates to view prices

Fenix Bom Retiro is near Shopping Center Norte and Expo Center North. Guests enjoy a continental breakfast, on-site designer stores, and a deli for essentials. The property offers in-room WiFi, and staff are available 24/7 to assist guests.

Reviews

7.8 out of 10
Good

Popular amenities

  • Breakfast included
  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping
  • 24/7 front desk
The current price is HK$274
HK$287 total
includes taxes & fees
23 May - 24 May

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Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 11:30 AM

Contactless check-in and check-out are available

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

Parents or a legal guardian travelling with children under 18 years must present the child's birth certificate and an identity card with photo (for example, a passport) at check-in. For international travels to Brazil, if only one of the parents is travelling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. In the event that the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before travelling for more information.
Construction is underway at a neighbouring building and there may be noise disturbance from the construction work

Frequently asked questions

Is Fenix Bom Retiro pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at Fenix Bom Retiro?

As of 22 May 2026, prices found for a 1-night stay for 2 adults at Fenix Bom Retiro on 23 May 2026 start from HK$274, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Fenix Bom Retiro?

Fenix Bom Retiro doesn't offer parking.

What time is check-in at Fenix Bom Retiro?

Check-in start time: 2:00 PM; check-in end time: 11:30 AM. After-hours check-in is not available.

What time is check-out at Fenix Bom Retiro?

Checkout is at noon.

Where is Fenix Bom Retiro located?

Located in Bom Retiro, this hotel is 0.4 mi (0.7 km) from Pinacoteca do Estado Museum, and within 3 mi (5 km) of Shopping Center Norte and Expo Center North. Paulista Avenue and Allianz Parque are also within 6 mi (10 km). Tiradentes Station is 8 minutes by foot and Luz Metro Station is 12 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

7.8

Good

7.4

Cleanliness

7.8

Amenities

8.4

Staff & service

7.2

Property conditions & facilities
Rating 10 - Excellent. 109 out of 255 reviews
Rating 8 - Good. 57 out of 255 reviews
Rating 6 - Okay. 49 out of 255 reviews
Rating 4 - Poor. 22 out of 255 reviews
Rating 2 - Terrible. 18 out of 255 reviews

Reviews

Verified

8/10 Good

Bong

Liked: Cleanliness, staff & service, property conditions & facilities
Average is good
Stayed 4 nights in Feb 2025
Verified

10/10 Excellent

Eloide

Liked: Cleanliness, staff & service, amenities
Quarto, atendimento e principalmente o café da manhã
Stayed 1 night in Feb 2026
Verified

6/10 Okay

Janderson Cleiton

Liked: Staff & service, amenities
Pelo preço vale a pena, mas deixou a desejar na limpeza, um pouco de cheiro de mofo no apartamento. Fora isso localização é boa
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Edney

Liked: Cleanliness, staff & service, amenities
Sim
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities
Estava tudo muito limpinho, porém as toalhas de banho estão bem desgastadas.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Noemi

Liked: Cleanliness, staff & service, amenities
tudo perfeito o quarto, café da manha e atendimento, quando eu voltar pode ter certeza que me hospedarei nesse mesmo hotel.
Stayed 5 nights in Jan 2026
Verified

6/10 Okay

Silezia

Liked: Staff & service
Quarto atendeu, porem toalhas rasgadas e muito ruins.
Stayed 5 nights in Jan 2026
Verified

6/10 Okay

TATIANE NUNES PEREIRA

Liked: Staff & service
Equipe gentil e muito solicita a acomodação que não é boa.
Stayed 2 nights in Jan 2026
Verified

4/10 Poor

Sandra

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tudo abaixo da expectativa.
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Jong Hoon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perto to loja..confortável
Stayed 1 night in Jan 2026
Verified

8/10 Good

Caio

Liked: Cleanliness, staff & service, amenities
Em Geral foi uma boa experiência, poderia melhorar o chuveiro que saia pouca água e o café poderia melhor um pouco, mais no geral é uma otima opção com custo benefícios, a localização é otima para comprar e passeios pelo Bom Retiro.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Nair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Não tomei café da manhã o compromisso era em um horário antes de ser servido o café da manhã, não faltará oportunidade de eu voltar para ficar no café,obrigada.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Bruno

Liked: Staff & service, amenities
O chuveiro no último dia não deitava água quente mas de resto tudo bem
Stayed 6 nights in Dec 2025
Verified

10/10 Excellent

Edenilson Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tudo bem perto e muito seguro para andar a noite.
Stayed 2 nights in Oct 2025
Verified

4/10 Poor

marcio

Liked: Cleanliness, staff & service
Disliked: Amenities
Muitas coisas
Stayed 3 nights in Nov 2025
Verified

4/10 Poor

Carlos Alberto

Disliked: Property conditions & facilities, room comfort
Quando cheguei, meia hora antes do horário padrão do checkin, o quarto não estava pronto e tive que aguardar e entrar após 14h00. Me designaram um quarto cuja entrada era pela porta do banheiro. O frigobar pequeno, entulhado de refrigerantes e água, sem espaço para colocar algo pessoal que pudesse ter levado para refrigerar, e além do mais o congelador estava totalmente tomado pelo gelo. Estava faltando controles da TV e do Ar condicionado. Obviamente solicitei outro quarto, cuja diferença era a porta normal. Em ambos as instalações são antigas e não bem conservadas, com interruptor único do quarto longe da cama.Só não cancelei a estadia porque estava muito cansado, e não estava em condição de procurar outro local, e além do mais já tinha pago as 2 diárias no checkin (antes de ver as condições do quarto). Recentemente estive em hotel de mesma categoria com valores de diárias menores, mas em melhores condições... Me arrependi de não ter tirado fotos para esta avaliação.
Stayed 2 nights in Nov 2025
Verified

8/10 Good

Marilza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A estadia foi ótima dentro do que eu precisava. O bairro está bem mais seguro agora, mesmo precisando ir para a estação de metrô ás 5h da manhã eu me senti segura, pois tinha policiamento.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Leticia

Liked: Cleanliness, staff & service, amenities
Amei demais, a equipe é maravilhosa e simpática, a comodidade foi excelente, muito obrigado e voltarei sempre ❤
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Jhenifer

Liked: Cleanliness, staff & service, amenities
Melhor hotel com atendimento impecável
Stayed 2 nights in Oct 2025
Verified

6/10 Okay

THAIS

Liked: Staff & service
Disliked: Property conditions & facilities
As instalações precisam de manutenção, cortei meu dedo ao entrar no elevador, por exemplo, o quarto não estava tão limpo e uma das camas fazia muito barulho nas molas por já ter passado do prazo de troca. Porém excelente localidade. Pouco isolamento acústico nos quartos e não tinha trinco na janela.
Stayed 2 nights in Oct 2025
Verified

2/10 Terrible

Eliane

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Acomodação péssima!!
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Bruna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Estadia SP

O hotel é agradável, funcionários solícitos e atenciosos. O bairro é muito interessante.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelentes recepcionistas Lugar ótimo para compras
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tiveram varios pontos positivos creio que a unica ressalva seria sobre a foto do hotel no aplicativo
Stayed 1 night in Aug 2025
Verified

8/10 Good

MARCO

Liked: Cleanliness, staff & service, property conditions & facilities
Vem localizado. Me deram um quarto que você entra pelo banheiro...estranho, mas funcionou. Limpeza do quarto parece que você tem que ledir
Stayed 1 night in Apr 2025