"One of the worst travel experiences we've ever had - completely unprofessional and disrespectful.
By looking at other people's reviews, it appears that we are not the only travelers to have our booking cancelled by Hotel Vacanceole without notice. Concerned by an email we received, we called our travel agent twice to confirm that our booking was still valid - and were reassured both times that the Hotel said the room was still available.
After reaching the hotel, we arrived only to find out...
"One of the worst travel experiences we've ever had - completely unprofessional and disrespectful.
By looking at other people's reviews, it appears that we are not the only travelers to have our booking cancelled by Hotel Vacanceole without notice. Concerned by an email we received, we called our travel agent twice to confirm that our booking was still valid - and were reassured both times that the Hotel said the room was still available.
After reaching the hotel, we arrived only to find out...
"Appartement petit pour six personnes, il y a peine le nécessaire pour cuisiner. La salle d'eau est correct. Mais la nuit il y a des bruits de goutte d'eau qui deviennent très pénibles. La literie est correct. Le personnel a l'accueil et très serviable et souriant. Piscine et sauna trop petit pour le nombre d'appartements."
"Appartement petit pour six personnes, il y a peine le nécessaire pour cuisiner. La salle d'eau est correct. Mais la nuit il y a des bruits de goutte d'eau qui deviennent très pénibles. La literie est correct. Le personnel a l'accueil et très serviable et souriant. Piscine et sauna trop petit pour le nombre d'appartements."
"4 días antes de salir, recibo un mensaje del dueño, al que todavía no hemos visto, diciendo que le ha fallado el servicio de limpieza y que si podíamos limpiarla nosotros por 95 € (dinero que me ha costado varios correos y 2 semanas recibir). Lo cierto es que cuando llegamos, la casa estaba deficientemente limpiada, por lo que nos quedó la sensación de que es una práctica habitual.
Casa poco preparada para el verano, mucho calor y ni siquiera un ventilador. Instalaciones obsoletas y espacios...
"4 días antes de salir, recibo un mensaje del dueño, al que todavía no hemos visto, diciendo que le ha fallado el servicio de limpieza y que si podíamos limpiarla nosotros por 95 € (dinero que me ha costado varios correos y 2 semanas recibir). Lo cierto es que cuando llegamos, la casa estaba deficientemente limpiada, por lo que nos quedó la sensación de que es una práctica habitual.
Casa poco preparada para el verano, mucho calor y ni siquiera un ventilador. Instalaciones obsoletas y espacios...
"This rating mostly reflects the inaccurate or incomplete information provided on the VRBO listing. The place is very difficult and unusual to locate, especially in the dark. Check in instructions lacked clarity and failed to note many important things: - The exterior of the building is not lit, making it nearly impossible to see signage- the remote control for parking confusingly opens and operates two different parking barriers for two completely separate parking areas. Despite this, it is...
"This rating mostly reflects the inaccurate or incomplete information provided on the VRBO listing. The place is very difficult and unusual to locate, especially in the dark. Check in instructions lacked clarity and failed to note many important things: - The exterior of the building is not lit, making it nearly impossible to see signage- the remote control for parking confusingly opens and operates two different parking barriers for two completely separate parking areas. Despite this, it is...
"Résidence très bien situé au bord du lac, très belle vue depuis l'appartement. Toutefois, l'intérieur de l'appartement est vieillissant et pas très propre"
"Résidence très bien situé au bord du lac, très belle vue depuis l'appartement. Toutefois, l'intérieur de l'appartement est vieillissant et pas très propre"
La Villa Luchonnaise, 5mn du Centre Ville, Télécabine et Thermes
La Villa Luchonnaise, 5mn du Centre Ville, Télécabine et Thermes
La Villa Luchonnaise, 5mn du Centre Ville, Télécabine et Thermes
La Villa Luchonnaise, 5mn du Centre Ville, Télécabine et Thermes
La Villa Luchonnaise, 5mn du Centre Ville, Télécabine et Thermes
La Villa Luchonnaise, 5mn du Centre Ville, Télécabine et Thermes
Bagnères-de-Luchon
10.0 out of 10, Exceptional, (2)
10/10
Exceptional
(2)
"Cette maison est juste parfaite pour des moments en famille ou entre amis il y a tout ce qu il faut pour Un grand jardin barbecue transats la vue sur lachaîne des Pyrénées Elle se situe à moins de 10 mn à pied du centre ville et le lac de Badech est juste à côté Nous avons passé un agréable moment Nous y retournerons sûrement "
"Cette maison est juste parfaite pour des moments en famille ou entre amis il y a tout ce qu il faut pour Un grand jardin barbecue transats la vue sur lachaîne des Pyrénées Elle se situe à moins de 10 mn à pied du centre ville et le lac de Badech est juste à côté Nous avons passé un agréable moment Nous y retournerons sûrement "
"Chalet exceptionnel pour un moment inoubliable ! Karin et Bruno ont été disponibles et nous ont accueilli chaleureusement, merci. Nous avons passé un moment fabuleux où tout s’arrête, entourés par la nature, le silence. Le bain nordique est délicieux et la vue magnifique. Le chalet est très confortable et j’ai adoré la cheminée, le poêle et sans parler de cette splendide chambre.Un moment magique…Merci, Christophe & Nathalie "
"Chalet exceptionnel pour un moment inoubliable ! Karin et Bruno ont été disponibles et nous ont accueilli chaleureusement, merci. Nous avons passé un moment fabuleux où tout s’arrête, entourés par la nature, le silence. Le bain nordique est délicieux et la vue magnifique. Le chalet est très confortable et j’ai adoré la cheminée, le poêle et sans parler de cette splendide chambre.Un moment magique…Merci, Christophe & Nathalie "
"The place is well equipped and the view of the mountain amazing! Easy to walk to the ski station. We look forward to returning. Thanks for the hospitality! "
"The place is well equipped and the view of the mountain amazing! Easy to walk to the ski station. We look forward to returning. Thanks for the hospitality! "
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
"Room was spacious, comfortable and clean. Breakfast was an excellent selection of items with some hot options too. Car park was large and had very easy access. Walk into town took about 6 mins and not too steep at all really. Delightful stay!"
"One of the worst travel experiences we've ever had - completely unprofessional and disrespectful.
By looking at other people's reviews, it appears that we are not the only travelers to have our booking cancelled by Hotel Vacanceole without notice. Concerned by an email we received, we called our travel agent twice to confirm that our booking was still valid - and were reassured both times that the Hotel said the room was still available.
After reaching the hotel, we arrived only to find out our room had been given away. No notice, no explanation, and no effort to make things right. There is no person attending the “reception desk” – this is not a hotel.
To make matters worse, when we tried to call the company’s central reservations line, they said that they "don’t speak English” and hung up on us. Unacceptable behavior from any hospitality provider, let alone in the tourism industry.
This experience was not only a major disruption to our trip, but also a glaring example of how not to treat guests. We strongly advise others to think twice before booking with this property or company.
There are better options for real hotels directly across the street."
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Frequently asked questions
Are there holiday rentals in Arros?
Yes, there are holiday rentals close to the most popular sights in Arros, or you can select a more secluded option if you're looking for a relaxing stay.
What are some of the best holiday rentals that Arros has to offer?
HOUSE FOR RENT VALLEY Louron - Upper Pyrenees: This holiday home rental outside of Arros is located in the mountains, and has a balcony, a garden and a BBQ to put you at ease in your new surroundings. Kitchen amenities include a dishwasher, a fridge and a stovetop. Make the most of games in this rental home to help you unwind.
What can I see and do in Arros?
Explore the area and family-friendly sights such as Vielha Ice Palace, or get out into nature at a spot like Aneto. In the wider area, you’ll find Valle de Aran Museum and Aran Park.
What are holiday rentals like in Arros?
Holiday rentals are privately owned properties you can book for a few days, or a quick weekend, in Arros. Holiday rentals provide amenities such as WiFi and washers and dryers so you'll feel just like you're at home. If you're concerned about cleanliness, a holiday rental can offer a sense of seclusion away from shared hotel lifts and bustling concierge desks while still allowing you to travel. You'll also have more space in a holiday rental than in a traditional hotel, which makes a holiday rental a great option for family gatherings.
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