8/10 还可以
Yifan
2018年03月31日
满意：客房舒适度，清洁度
good hotel, bad service in the hotel restaurant
Hi there, overall I am quite satisfactory with our stay with Cervo Hotel with the reception very helpful and friendly. However, we had a few disappointing experiences in the restaurant in the Hotel which we would not expect for a 5 star hotel. The waiters did not provide the good service for us - first time in the restaurant they did not give us bread whereas the other tables were given bread. In the second morning, the waiter forgot our order and we had to wait for a while and needed to chase. Thirdly, I order a cafe latte but they give me a flat white instead. Finally on the last morning they ran out of fresh fruit and people were still coming down for breakfast but they did not put more out! For a five star hotel, we would not expect this level of service. We are very disappointed for this aspect.