Nice Apartment, but Maintenance and Customer Service Need Improvement
The room was pleasant and reasonably clean overall, although some of the cupboards were dirty and could have been cleaned more thoroughly.
Arrival was straightforward, and although there are no reception staff and check-in is entirely self-service, this worked well enough.
The accommodation itself is very basic, which wasn’t necessarily a problem. However, several maintenance issues affected our stay. The kettle didn’t work, and despite reporting this twice, nothing was done to resolve the issue. The shower holder was also broken.
The lift was another frustration, as it didn’t work properly throughout our stay. Being on the second floor, we frequently had to use the stairs and walk around the building just to access our apartment or leave.
Overall, the apartment was adequate, but the lack of attention to basic maintenance and the failure to respond to reported problems were disappointing. With better upkeep and more responsive customer service, the experience could have been considerably better.