Hallway floor carpet needed a deep steam cleaning.
Johnny
2024 年 5 月入住 4 晚
10/10 超赞
Tammy
团体旅客
2024年05月28日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice large room. Roomy bathroom. Great front desk staff. Very helpful with restaurants and Biltmore tips.
Tammy
2024 年 5 月入住 2 晚
10/10 超赞
Rich
与家人出行
2024年05月27日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff was very friendly and helpful. The room was exactly what we needed.The location made our experience so much better because it was close to all of the places we wanted to visit.
Rich
2024 年 5 月入住 3 晚
2/10 糟糕
Denise
2024年05月20日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Hairs found throughout bathroom sink . Worst ever T.V. on sleep timer!!! So hate those!!! Cards for room did not work had to return to desk.
Denise
2024 年 5 月入住 1 晚
4/10 很差
Melissa
与家人出行
2024年05月20日
满意:员工和服务,清洁度
不满意:住宿条件和设施
We were told upon checking in our towels would be refreshed every other day and a full cleaning would happen on the 3rd day (we were there 4 nights). Not once did the cleaning staff enter our room during our stay. Had to ask the front desk for new towels and toilet paper. Staff was very nice and the room was clean. The walls are thin and you can hear everything going on in the hall and adjacent rooms. Breakfast is the same daily but was decent and never ran out of food even on the busy weekend. Is a distance from downtown (20-30 minutes) if that’s what you are looking for.
Melissa
2024 年 5 月入住 4 晚
6/10 一般
Shannon
与家人出行
2024年05月19日
满意:员工和服务、服务设施、住宿条件和设施
The front desk staff and the breakfast ladies were all super nice and helpful. The cleaning crew were lackluster at best. I had to go down for new towels every day of my six day stay except for one day, in spite of the front desk putting a note in the system that I wanted clean towels each day. I don't think the halls were vacuumed the whole time we were there. The breakfast was good and consistent, the same each day. The hairdryer at the property only worked on low, but definitely better than nothing as I had forgotten mine. Overall a good stay though.