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关于阿什维尔 - 比特摩尔希尔顿逸林酒店的点评

4 out of 5
阿什维尔 - 比特摩尔希尔顿逸林酒店
115 Hendersonville Road, Asheville, NC

点评

8.8

超赞

10 分 - 超赞。611 条好评,共有 1004 条点评" "
8 分 - 还可以。240 条好评,共有 1004 条点评" "
6 分 - 一般。105 条好评,共有 1004 条点评" "
4 分 - 很差。36 条好评,共有 1004 条点评" "
2 分 - 糟糕。12 条好评,共有 1004 条点评" "

9.2/10

清洁度

9.4/10

员工和服务

8.6/10

服务设施

8.8/10

住宿条件和设施

8.8/10

环保

点评

10/10 超赞

Sue

满意:清洁度、员工和服务、住宿条件和设施
Very convenient to Biltmore Estates. Clean, comfortable, nice staff.
2024 年 5 月入住 1 晚

10/10 超赞

Malisa

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very nice hotel and staff.
2024 年 5 月入住 2 晚
Carla 于 2024年05月11日 的回复
We're thrilled to hear that you enjoyed your stay with us! Thank you for taking the time to share your positive experience. We strive to provide exceptional service and amenities to all our guests, and it's rewarding to know we met your expectations. We look forward to welcoming you back for another fantastic stay in the future!

6/10 一般

Erick

与家人出行
满意:服务设施
Standard, ordinary.
2024 年 4 月入住 1 晚
Carla 于 2024年05月1日 的回复
We appreciate your honest feedback. It's instrumental in helping us enhance our services.

10/10 超赞

Chibuzo Clement

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice hotel staff very welcoming. Restaurants are very close. Will stay again if I’m visiting again
2024 年 4 月入住 3 晚
Carla 于 2024年04月25日 的回复
Thank you for sharing your review and recommendation. We’re pleased to hear our nice location made for an enjoyable stay overall. We hope you will visit us again.

10/10 超赞

Pedro,Lexington

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Highly recommend this hotel. We will definitely return.
2024 年 4 月入住 1 晚
Doubletree 于 2024年04月23日 的回复
Thank you for taking a moment to share your experience at Doubletree Asheville Biltmore. We are so pleased tohear you found our property to your liking. We look forward to welcoming you back again soon.

10/10 超赞

JAMES,Richmond

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff is so nice
2024 年 4 月入住 1 晚
Carla 于 2024年04月19日 的回复
Thank you for your perfect review. We hope you will visit us again soon.

10/10 超赞

Martin

满意:清洁度、员工和服务、住宿条件和设施
Gary at the front desk was outstanding 👍👍
2024 年 4 月入住 2 晚
Carla 于 2024年04月19日 的回复
Hello thank you for your review.

10/10 超赞

Yuli

2024 年 4 月入住 1 晚
Carla 于 2024年04月30日 的回复
Thank you for taking the time to review your stay.

8/10 还可以

Nicole

与家人出行
满意:清洁度、员工和服务、服务设施
Nice hotel very close to the Biltmore. It has a small museum area on the first floor giving some background into the farming aspects of the Biltmore estate. The staff were wonderful. My biggest complaint? No queen beds. Only doubles. The rooms are plenty big to accommodate queens. Why in this day and age are you sticking with double beds?
2024 年 3 月入住 1 晚
Carla 于 2024年04月13日 的回复
It is wonderful to hear you experienced warm hospitality at our hotel. We appreciate your taking the time to share all your feedback, including recommendations for improvement. We do have rooms with 2 queens. On behalf of the entire staff, thank you for choosing our hotel, and we look forward to your return.

10/10 超赞

Kim,Greenville

满意:清洁度、员工和服务、服务设施、住宿条件和设施
I liked that the property was in good shape, quiet and in a good location. I liked that I could walk to shopping and dining. The attached TGIFriday's was a nice bonus!
2024 年 3 月入住 2 晚
Carla 于 2024年04月13日 的回复
Thank you for taking the time to share your review. We're pleased to hear that our service and convenient location made for an enjoyable stay. There is no better compliment than a return visit, so we hope to see you soon.

10/10 超赞

DIANE,BEAUFORT

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent location
2024 年 3 月入住 1 晚
Carla 于 2024年04月13日 的回复
Thank you for taking the time to share your review. We're pleased to hear that our service and convenient location made for an enjoyable stay. There is no better compliment than a return visit, so we hope to see you soon.

6/10 一般

Sudheer,Cumming

满意:员工和服务
Room beds are not comfortable Bathroom door is broken
2024 年 3 月入住 1 晚
Carla 于 2024年04月13日 的回复
It is wonderful to hear you enjoyed the comfort of our beds. We appreciate your taking the time to share all your feedback, including recommendations for improvement. On behalf of the entire staff, thank you for choosing our hotel, and we look forward to your return.

10/10 超赞

JEFFREY,SEAGROVE

满意:员工和服务、服务设施、住宿条件和设施
Great
2024 年 3 月入住 2 晚
Carla 于 2024年04月13日 的回复
Thank you for taking a moment to share your experience at Doubletree Asheville Biltmore. We are so pleased tohear you found property to your liking. We look forward to welcoming you back again soon.

10/10 超赞

Marc

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We enjoyed the calm atmosphere in and around the facility, and its location relative to the entrance to the Biltmore.
2024 年 3 月入住 2 晚
Carla 于 2024年03月30日 的回复
Thank you for taking the time to share your review. We're pleased to hear that our service and convenient location made for an enjoyable stay. There is no better compliment than a return visit, so we hope to see you soon.

10/10 超赞

Annette G.

与家人出行
Loved the cathedral of all souls 5 mins down the road!
2024 年 3 月入住 1 晚
Carla 于 2024年03月30日 的回复
Thank you for sharing your experience here with us. The Cathedral is beautiful. Please visit us again.

8/10 还可以

Jennifer

满意:员工和服务,清洁度
2024 年 3 月入住 1 晚
Carla 于 2024年03月30日 的回复
Thank you for taking the time to rate your stay with us. We hope you will visit us again soon.

10/10 超赞

Kathy

与家人出行, 团体旅客
满意:住宿条件和设施,服务设施
I really liked the decor and the way it was displayed throughout the facility. The grounds are very well maintained.
2024 年 3 月入住 2 晚
Carla 于 2024年03月27日 的回复
Thank you for sharing this positive review. We appreciate our location here in Asheville just as muchas you do. We hope you’ll stop by again soon when you’re in the neighborhood.

6/10 一般

Charlene

满意:员工和服务
Rooms should have small microwave. Restaurant next to hotel not very good. Staff very friendly. Just wasn’t up to par for what a property of Hyatt would have.
2024 年 3 月入住 3 晚
Carla 于 2024年03月27日 的回复
Thank you for taking the time to review your stay at our property.

10/10 超赞

Barbara

2024 年 3 月入住 1 晚
Carla 于 2024年03月27日 的回复
Thank you for sharing this positive review. We appreciate our location here in Asheville just as muchas you do. We hope you’ll stop by again soon when you’re in the neighborhood.

8/10 还可以

Laurie

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very close to the Biltmore Estate and Villages. Friendly staff, although we had to remind them that we had paid for our 3 breakfasts through Expedia. Excellent breakfast, much higher quality than most.
2024 年 3 月入住 3 晚
Carla 于 2024年03月27日 的回复
Thank you for taking the time to share your review. We're pleased to hear that our service and convenient location made for an enjoyable stay. There is no better compliment than a return visit, so we hope to see you soon.

10/10 超赞

Robert

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Always stay here when in Asheville
2024 年 3 月入住 1 晚
Carla 于 2024年03月27日 的回复
The fact that you are a return guest who had another fine stay means we did our jobs and did them well. Thank you for choosing our property and for taking time out of your day to let us know that you enjoyed your time with us. Please come back anytime.

4/10 很差

Peter,Hendersonville

带宠物出行
满意:住宿条件和设施
Only stayed one night. Did not feel welcomed and extremely not a good feeling
2024 年 3 月入住 2 晚
Carla 于 2024年03月20日 的回复
Thank you for taking the time to provide valuable feedback about our property. Weapologize that your experience was less than ideal, and we hope you‘ll give us another chance toprove ourselves. Please contact us at Carla Morris @ carla.morris@hilton.com to discuss your experience further

10/10 超赞

Jazmin

2024 年 3 月入住 1 晚
Carla 于 2024年04月13日 的回复
Thank you

10/10 超赞

Crystal

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Wonderful 2 night day with children. Pool was warm, clean and wonderful. Hotel and grounds were clean and lovely full of history. The village was nearby for walking. Would recommend!
2024 年 2 月入住 2 晚
Carla 于 2024年03月16日 的回复
What a fantastic review! Thank you so much for your excellent rating and for your uplifting comments regarding our property. We are on a mission to be the best hotel in Asheville, and your positive words encourage our team that this goal is within reach. Please find a reason to visit us again soon.

8/10 还可以

Tatiana

与家人出行
满意:住宿条件和设施,清洁度
1. Check-in should be at 3pm, but room wasn’t ready. Had to wait for an extra hour. 2. Check-out at 11, but they came at 8.30 to clean a room. Disturbed.
2024 年 2 月入住 1 晚
Carla 于 2024年03月16日 的回复
Thank you for posting your review. We value your time and apologize that our service wasn’t as fast asit should be. Our check in is 4:00pm and I do apologize about the disturbance from housekeeping. We look forward to welcoming you back soon.

10/10 超赞

Charles

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff was very nice and helpful.
2024 年 2 月入住 3 晚
Carla 于 2024年02月22日 的回复
It sounds like our Doubletree Asheville Biltmore "checked all the boxes" for a wonderful stay. Thank you so much for being our valued guest and for sharing this kind feedback. I appreciate your business and look forward to welcoming you back.

10/10 超赞

Jeff

满意:清洁度、员工和服务、住宿条件和设施
Very convenient, easy walking distance to Biltmore village shops and restaurants. 5 minute drive to downtown Asheville. Great stay overall.
2024 年 2 月入住 2 晚
Carla 于 2024年02月22日 的回复
Thank you for taking the time to share your review. We're pleased to hear that our service and convenient location made for an enjoyable stay. There is no better compliment than a return visit, so we hope to see you soon.

10/10 超赞

E. Keller

与家人出行, 团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Property was excellent, both regarding staff and accomadations.
2023 年 12 月入住 2 晚
Carla 于 2024年02月22日 的回复
It sounds like our Doubletree Asheville Biltmore "checked all the boxes" for a wonderful stay. Thank you so much for being our valued guest and for sharing this kind feedback. I appreciate your business and look forward to welcoming you back.

10/10 超赞

Ronda

满意:清洁度、员工和服务、服务设施
Location, location. At the “ doorstep “ of the Biltmore gate and a short drive via the parkway to the arboretum.
2024 年 2 月入住 2 晚
Carla 于 2024年02月22日 的回复
Thank you for taking the time to share your review. We're pleased to hear that our service and convenient location made for an enjoyable stay. There is no better compliment than a return visit, so we hope to see you soon.

10/10 超赞

Derek

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great service, delicious cookies, clean and well supplied rooms. Absolutely a good option
2024 年 2 月入住 1 晚
Carla 于 2024年02月22日 的回复
It sounds like our Doubletree Asheville Biltmore "checked all the boxes" for a wonderful stay. Thank you so much for being our valued guest and for sharing this kind feedback. I appreciate your business and look forward to welcoming you back.

10/10 超赞

Carlos

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Good experience. Very nice and helpful in the front desk
2024 年 2 月入住 1 晚
Carla 于 2024年02月13日 的回复
Thank you for sharing a review of your recent experience. Our team is committed to providing high-quality customer service, and we’re thrilled to hear that we made a goodimpression on you. We hope you’ll visit us again soon.

10/10 超赞

Dana,savannah

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
Very comfortable setting. Staff were super friendly- especially Carla at the front desk.
2024 年 1 月入住 4 晚
Doubletree 于 2024年02月9日 的回复
Thank you for your great review. We work hard to offer high-quality service to every guest. We made sure to share this feedback with Carla to give her the recognition.that she deserves. She was delighted to hear your feedback.

10/10 超赞

Gilbert

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very nice and clean
2024 年 1 月入住 1 晚
Carla 于 2024年01月30日 的回复
Thank you for your perfect 5 review, our goal is to provide a clean and comfortable place to call home during your stay and sounds like we hit the mark.

10/10 超赞

Natalie

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff was just so nice!! Even sending a few extra cookies home for the kiddos. Thank you for such a wonderful experience!
2024 年 1 月入住 2 晚
Carla 于 2024年01月30日 的回复
It is wonderful to hear you experienced warm hospitality at our hotel. We appreciate your taking the time to share all your feedback. On behalf of the entire staff, thank you for choosing our hotel, and we look forward to your return.

4/10 很差

Patrick

商务旅客
满意:员工和服务,清洁度
不满意:住宿条件和设施
If you just need a place to sleep it'll do fine
My initial night stay was fine. It was clean and had everything I needed, it was the following day where I discovered some unacceptable issues. It started with wanting to put my suit in the small "closet" with a foldable mirror door. The door opened fine but then would not close properly. This was followed by taking a shower and then discovering that the provided blow dryer did not work at all. (I tried multiple outlets) I then tried to call guest services several times to ask for a replacement blow dryer and kept receiving the busy signal. None of these are that bad in and of themselves but everything happening within an hour or two of itself was irritating. If you just need a place to sleep it'll do fine. If you expect to be taken care, that's another question.
2024 年 1 月入住 1 晚
Carla 于 2024年01月19日 的回复
Patrick, Thank you for bringing these concerns to our attention. We regret that your experience did not meetyour expectations and have shared your feedback with our team.

10/10 超赞

JOYCE

2024 年 1 月入住 1 晚
Carla 于 2024年01月19日 的回复
Joyce, thank you for taking a moment to share your experience at Doubletree Asheville Biltmore. We are so pleased to hear you found our property to your liking. We look forward to welcoming you back again soon.

10/10 超赞

John

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Jack's review
Nice facility, good location, nice price, would stay again
2024 年 1 月入住 1 晚
Carla 于 2024年01月11日 的回复
Thank you for taking a moment to share your experience at Doubletree Asheville Biltmore. We are so pleased to hear you found our property and location to your liking. We look forward to welcoming you back again soon.

10/10 超赞

Philip

2024 年 1 月入住 3 晚
Carla 于 2024年01月9日 的回复
We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Doubletree Asheville Biltmore in the near future.

10/10 超赞

Michael

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very nice Hotel would stay again forsure
2024 年 1 月入住 2 晚
Carla 于 2024年01月9日 的回复
Thank you for taking a moment to share your experience at Doubletree Asheville Biltmore. We are so pleased tohear you found our property to your liking. We look forward to welcoming you back again soon.

10/10 超赞

Lillian

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 1 月入住 1 晚
Carla 于 2024年01月9日 的回复
Thank you for taking a moment to share your experience at Doubletree Asheville Biltmore. We are so pleased tohear you found our property to your liking. We look forward to welcoming you back again soon.

4/10 很差

Jacques

与家人出行
满意:住宿条件和设施
不满意:员工和服务,清洁度
The room was not cleaned well and the kitchen service was pathetic.
2024 年 1 月入住 2 晚
Doubletree 于 2024年02月9日 的回复
Thank you for bringing these concerns to our attention. We regret that your experience did not meetyour expectations and have shared your feedback with our team.

10/10 超赞

Esther

Great friendly staff and great location
2024 年 1 月入住 1 晚
Carla 于 2024年01月9日 的回复
We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Doubletree Asheville Biltmore in the near future.

8/10 还可以

Kevin

满意:员工和服务,清洁度
不满意:客房舒适度
The mattress in our room was old, uncomfortable, and should be replaced due to age. The sofa in our suite is worn out. The cushions were pushed down into the frame and we could not sit in the sofa.
2023 年 12 月入住 4 晚
Carla 于 2024年01月9日 的回复
Thank you for providing us with your valuable feedback. We’re disappointed to hear that your mattress wasn’t exactly to your liking. We hope you give us another chance soon, so we can share aneven more positive experience.

6/10 一般

Whitney

与家人及幼儿出行
不满意:员工和服务、服务设施、住宿条件和设施
We stayed here bc of the location and also bc I love doubletree hotels. This one didn’t live up to the doubletree standard for me. It needs some serious updating on the inside. The walls are paper thin. The biggest issue I had was upon check in I was basically treated like I was doing a self checkout at Walmart. There was zero customer service. The woman checking out before me was given lots of smiles and her cookies. I knew about the cookies bc I’ve stayed at several doubletree hotels. However I actually ended up having to go back and ask for them. I’m guessing - just a guess- that I was being judged based on my appearance - so I was given no respect. I would suggest better customer service training options being offered to your staff in the future. However, I definitely would not stay here again. The room was extremely small, bed was extremely hard, definitely not pillow top. Bathroom was tiny. The pool was freezing and the hot tub was apparently out of order. My room keys would only work I. The pool door and my digital key would only work on my room door . Overall just not the experience I was looking for especially not for New Year’s Eve night.
2023 年 12 月入住 1 晚
Doubletree 于 2024年02月9日 的回复
Thank you for bringing these concerns to our attention. We regret that your experience did not meetyour expectations and have shared your feedback with our team.

10/10 超赞

Michelle

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚
Carla 于 2024年01月6日 的回复
Thank you for the awesome review.

8/10 还可以

Trinette

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Overall the property was very nice. Warm cookies at the front desk was a nice touch. The bed in our suite was comfortable and staff were friendly. The water pressure was excellent and the hot water reached acceptable temperatures quickly (both sink and tub). The lotion in the bathroom was awesome (smell and coverage). Parking is first come first served but we didn’t have any problems finding a spot. Areas that need improvement: The hot tub was out of order which was a bummer after walking all day in 30 degree weather. The towels in our room were like sandpaper. I highly recommend they be replaced. Although told at the front desk there were two water bottles in our room, we in fact had to ask for some for they were missing. It is a dog friendly hotel but hearing a dog barking incessantly on the walk to the hot tub is ridiculous. Good thing our room was two floors up!! We didn’t eat on the property so I cannot comment on that.
2023 年 12 月入住 2 晚
Carla Morris 于 2024年01月1日 的回复
We very much appreciate your comments regarding your stay at the I will be sure toshare your feedback with our team, especially the housekeeping manager who always enjoys hearingfrom our guests. I am sorry that the hot tub was not working. Please allow me to express my apologies and rest assured that we are taking the appropriatemeasures to address the problem. It is our hope that you will give us the opportunity to better serveyou in the near future.

8/10 还可以

dennis

2023 年 12 月入住 1 晚
Carla Morris 于 2024年01月1日 的回复
Thank you for taking the time to review our property.

10/10 超赞

Scott

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 4 晚
Carla Morris 于 2024年01月1日 的回复
Thank you for the perfect 10 review, we hope you will visit us again.

10/10 超赞

Jessica

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
Clean property in a safe location
2023 年 12 月入住 1 晚
Carla 于 2024年01月9日 的回复
Thanks for the awesome review, Jessica! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon.

8/10 还可以

Leslie

2023 年 12 月入住 1 晚
Carla 于 2024年01月9日 的回复
Thanks for the awesome review, Leslie! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon.