Richmond Ashland/Hanover Visitor's Center Hotels

"This place is always top notch. It is always clean and you can even smell the cleanliness. When I checked in on the 2nd floor, the room across from me was being cleaned by a housekeeper. She spent ample time in there. When I went back out after going in my room, she was still cleaning. Outstanding work. "

"Elevators not working during our stay; the friendly front desk person was able to move us down to the 2nd floor from our original 5th floor room but none of the staff offered to help us with our luggage."

"Great location right off the I-95 and close proximity to amenities. Easy check-in; friendly, courteous employees. Clean exterior, grounds and parking area. Large room with king bed (very comfortable), sofa, and small fridge and microwave. Large, clean bathroom. Clean dining area and good hot breakfast. Would stay here again."

"The rooms are only cleaned every two days which we were not made aware of when I finally complained. They did send a maid, but she only made one of the beds. We did not receive any new towels, and when I went to the manager for towels, we could only find three. No hand towels no new wash racks The foyer area in our roomlooked dirty upon arriving. The pictures were very dirty. The beds were so soft that you sunk in them and had difficulty getting out. The bed frame had rusted metal bracket sticking out that I hit my leg on several times. The extra bracket to lock the door with was broken and hanging. The hotel does have a wonderful fresh smell when you enter the carpets throughout need cleaning. The elevator does not look like it's been cleaned in a very long time, the door opens incredibly slow and squeaks. It is also missing its service, inspection notice that's usually posted above the buttons my guess is it hasn't been serviced in a very long time, the bathroom, other than the floor did appear clean."

"The room wasn't clean at all and had a horrible smell. I never even stayed here and asked for a refund as I was leaving and they said despite the fact that the room was so dirty. They even had an unclean hallway. The bathtub had brownish stains on it and the drawers in the dresser wouldn't close were wide open. The refrigerator was gross and was wide open when I walked in and had an awful smell to it. 0/10 experience."

"Unfortunately, we found a dead bug on the bed. "

"old property, not enough tower, my husband tried to call front desk for extra tower, the phone in the room didn't work."

"I will revisit! Enjoyed my stay."

"Okay but sheets are thin and feel synthetic. Breakfast okay but yogurt from a machine stating it included real cane sugar....?"