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关于贝斯特韦斯特普拉斯阿斯塔纳酒店的点评

3.5 out of 5
贝斯特韦斯特普拉斯阿斯塔纳酒店
13a Dostyk Street, Astana

点评

9.0

非常棒

10 分 - 超赞。82 条好评，共有 136 条点评" "
8 分 - 还可以。42 条好评，共有 136 条点评" "
6 分 - 一般。9 条好评，共有 136 条点评" "
4 分 - 很差。3 条好评，共有 136 条点评" "
2 分 - 糟糕。0 条好评，共有 136 条点评" "

9.0/10

清洁度

9.0/10

员工和服务

8.2/10

服务设施

8.8/10

住宿条件和设施

8.6/10

环保

点评

8/10 还可以

Qiujie

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
总体来说还是很不错，就是窗户的隔音效果太差，外面车辆声音太吵
2018 年 9 月入住 2 晚
Julia Hudson 于 2018年09月26日 的回复
Dear Qiujie , thank you for your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Best regards, Best Western Plus Astana

4/10 很差

Elijah

不满意：员工和服务、服务设施、住宿条件和设施
A/C is controlled by the hotel and they never turned it on despite the rooms being quite hot Mini fridge didn’t turn on Water in the shower goes cold every 10 seconds Laundry service wasn’t open the whole time I was there (5 days) Not the worst experience, but just not good for the price, you may as well stay somewhere cheaper because at least they don’t advertise amenities they don’t have Room service was good and cheap, free breakfast was decent
2024 年 5 月入住 5 晚

10/10 超赞

Sergey

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 4 月入住 5 晚

8/10 还可以

Michael，Meridian

商务旅客
满意：员工和服务，清洁度
Property is fine but not particularly inspiring or modern. Liked that they had a fridge in the room. TV had only one English channel (Bloomberg) and screen reception was fuzzy (not that I could watch Bloomberg for too long anyway, so no huge loss). Having CNN or BBCWorld would have been nice. While there are some attractions not far from the hotel, it's not the most walkable city. Was easy to get taxis as it's on a main road.
2024 年 4 月入住 1 晚

10/10 超赞

LENA

2024 年 3 月入住 1 晚

10/10 超赞

Tatiana

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Loved my short stay at Best Western! Thank you!
2024 年 1 月入住 1 晚

6/10 一般

Wim

商务旅客
满意：客房舒适度，住宿条件和设施
不满意：员工和服务
well located hotel
Well located hotel, large rooms for a good price. There was no housekeeping during my stay. Reception staff is nit very punctual. Sauna and swimming is niot complimentary.
2023 年 11 月入住 1 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 2 晚

10/10 超赞

Olga

满意：清洁度、员工和服务、住宿条件和设施
Staff is great and very helpful, professional.
2023 年 11 月入住 6 晚

10/10 超赞

真实旅客

商务旅客
满意：清洁度、住宿条件和设施、客房舒适度
Very spacious, well maintained, clean, splendid room!!
2023 年 11 月入住 1 晚

10/10 超赞

Isaac

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 3 晚

4/10 很差

Vlad

2023 年 6 月入住 12 晚

10/10 超赞

Ryan

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Very good hotel
Good hotel in an excellent area. I will come back here. A bit old fashioned but comfortable and good quality.
2023 年 8 月入住 2 晚

8/10 还可以

koichi

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
新市街のホテル
新市街のタワーへの徒歩圏内の立地にあります。モスクやピラミッドまでは無理して歩きましたが、ちょっときつかったので、タワー以外はタクシーで移動した方がいいです。ホテル全体は綺麗でフロントの若い女性が一生懸命翻訳アプリを使って会話してくれて助かりました。
2023 年 8 月入住 1 晚

6/10 一般

YUTTHANA，bangkhuntian

团体旅客
满意：员工和服务，清洁度
不满意：住宿条件和设施
The hotel look old, the corridor is so dark and scary (especially the 3rd floor), we request high floor bit we got only the 3rd floor (from 9 floor), room is clean, comfortable bed, but everything is old, air conditioned didn’t work (but it was fixed later), the warm water system also didn’t work on the first night on whole building (warming system isn’t stable), no amenities in the room even hair dryer and trash bin (just only toothbrush is offered), wifi was good, breakfast was basic, location is great and many restaurants nearby and close to landmark of the city

8/10 还可以

YUTTHANA，bangkhuntian

团体旅客
满意：员工和服务，清洁度
โรงแรมค่อนข้างเก่ากว่าในรูป ทางเดินมืดและเก่าดูน่ากลัว แต่ในห้องถึงจะเก่าแต่ก็สะอาด เตียงนอนสบาย ในห้องมีให้แต่แปรงสีฟัน ไม่มี amenities อื่นเลย ไม่มีไดร์เป้าผมให้ด้วย พัก 2 คืนมีคืนแรกระบบน้ำอุ่นไม่ทำงานทั้งตึก ขอ high floor (แต่ได้แค่ชั้น 3 ซึ่งเป็นชั้นที่เก่า) ตอนแรกที่เข้าห้องมาแอร์เปิดไม่ติดทั้ง 2 ห้องที่จอง แต่ให้มาแก้ไขสุดท้ายก็ใช้งานได้, VIP access ไม่ได้สิทธิประโยชน์อะไรเลย ไวไฟใช้ได้ดี เสถียร อาหารเข้าธรรมดามาก โลเคชั่นดีมาก มีร้านอาหารและแลนด์มาร์คสำคัญของเมืองในระยะเดินถึง

10/10 超赞

Kathy

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
No hot water every morning to take shower.
2023 年 5 月入住 3 晚

10/10 超赞

真实旅客

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 3 月入住 4 晚

8/10 还可以

Alla

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Friendly stuff nice breakfast, didn’t know I have to pay for parking by the hotel

6/10 一般

John

商务旅客
不满意：员工和服务、服务设施、住宿条件和设施
I like this horwl location for my business around government buildings. However from the staff to facility, I was so disappointed.It seems that they are about to close the hotel or selling the hotel.
2022 年 10 月入住 2 晚

10/10 超赞

Andrew

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great motel in a good location.
2022 年 8 月入住 9 晚

10/10 超赞

George

2022 年 8 月入住 1 晚

6/10 一般

Sergey，Houston

2022 年 7 月入住 1 晚

10/10 超赞

Isak

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Brilliant
Staff has a service level that rivals much more luxurious and expensive hotels. Everyone is fluent in English. Breakfast is very nice, albeit very russian. Only thing I missed was a couple of Nescafé bags on the room, as it was now it was only tea. Otherwise truly top notch for the price.
2022 年 6 月入住 5 晚

10/10 超赞

Viktor

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Location
2022 年 6 月入住 3 晚

10/10 超赞

Rassul

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Pleasant stay
Wonderfull accommodating staff, ready to solve any problems.
2022 年 3 月入住 1 晚

8/10 还可以

Maria

商务旅客
满意：员工和服务、服务设施、住宿条件和设施
Airport transfer was not included into the price of the room and one has to pay for it separately
2021 年 12 月入住 3 晚

8/10 还可以

Aibar

2021 年 10 月入住 2 晚

10/10 超赞

DMITRII

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Super!
2021 年 7 月入住 7 晚
Viktor 于 2021年10月1日 的回复
Dear Dmitrii! Thank you for your review!

10/10 超赞

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great hotel 🏨 Very friendly staff 👍
2021 年 7 月入住 2 晚

8/10 还可以

Firat

商务旅客
满意：员工和服务、住宿条件和设施、客房舒适度
不满意：清洁度
Room didn't clean before i checked in.
2021 年 6 月入住 6 晚

4/10 很差

ibrahim tarik

商务旅客
满意：住宿条件和设施，清洁度
不满意：客房舒适度
A disappointing stay
I wanted to see this hotel because of its high points however the Result was very disappointing, The rooms are way too small and it’s not what we see in the photos, half of the foods in the menu were not served. There are a lot of better and better options in NurSultan and no way to stay again at this hotel.
2021 年 6 月入住 1 晚

10/10 超赞

真实旅客

2021 年 2 月入住 4 晚

8/10 还可以

Bruce，France

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Pleasant staff and clean hotel. Would prefer it if you could check in before 12:00.
2020 年 2 月入住 1 晚
Julia 于 2020年02月17日 的回复
Dear Bruce, Thank you for your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We put a lot of efforts to make your stay enjoyable and comfortable. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kamil Karimov Guest Relations Manager Best Western Plus Astana

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Modern and Central
Easy hotel for airport taxis to find, is right in the centre of the new town within short walking distance of the central avenue and palace. Views out the front are onto one of the main roads and a modern government apartment building. Be aware that soldiers will question anyone taking photos of this and the palace and only tourists will be allowed to do this (in moderation). Found the reception efficient and helpful including detailing what taxis should charge. The lifts are small, most of the rooms are long and narrow but we’ll presented. Temperature was controllable by radiator knobs, bathroom door couldn’t close properly, gels were provided rather than soap and deadbolt wouldn’t work, however good beds and desk, chair and bedside cabinets provided along with multiple lights, cupboards, tea making, a fridge, multiple sockets, large wall mounted TV, strong wifi signal and a large floor rug. Expect significant snow in winter, however the hotel frontage and near by roads are continually cleared. Excellent spot for people who want to explore the city centre from a modern comfortable hotel.
2019 年 12 月入住 1 晚
Kamil 于 2019年12月24日 的回复
Dear Guest, Thank you for your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We put a lot of efforts to make your stay enjoyable and comfortable. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kamil Karimov Guest Relations Manager Best Western Plus Astana

10/10 超赞

真实旅客

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Friendly, helpful staff. Ideal location for visiting main attractions
2019 年 11 月入住 2 晚
Kamil Karimov 于 2019年12月9日 的回复
Dear Guest, Thank you for your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We put a lot of efforts to make your stay enjoyable and comfortable. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kamil Karimov Guest Relations Manager Best Western Plus Astana

10/10 超赞

Anders

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Top service!
Fantastic service and a brilliant hotel! If I ever go back there, I would stay at the same hotel.
2019 年 11 月入住 5 晚
Kamil 于 2019年12月5日 的回复
Dear Anders, Thank you for such wonderful feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We put a lot of efforts to make your stay enjoyable and comfortable. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kamil Karimov Guest Relations Manager Best Western Plus Astana

10/10 超赞

Wayne

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great Hotel
Bar manager was brilliant. All the staff were very welcoming and helpful
2019 年 11 月入住 2 晚
Kamil Karimov 于 2019年12月3日 的回复
Dear Wayne, Thank you for your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We put a lot of efforts to make your stay enjoyable and comfortable. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kamil Karimov Guest Relations Manager Best Western Plus Astana

10/10 超赞

Odd Arne

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 11 月入住 4 晚
Kamil Karimov 于 2019年12月3日 的回复
Dear Odd Arne, Thank you for your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We put a lot of efforts to make your stay enjoyable and comfortable. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kamil Karimov Guest Relations Manager Best Western Plus Astana

10/10 超赞

Mark

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great trip to Astana
Was in Astana to watch a football match. Everything was fantastic at the hotel, although after the match service in the bar got a bit delayed. Only a small thing. Overall, great stay, great staff with the manager deserving a special mention for the warm welcome and hospitality he gave our group over the four days.
2019 年 11 月入住 3 晚
Kamil Karimov 于 2019年12月3日 的回复
Dear Mark, Thank you for your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We put a lot of efforts to make your stay enjoyable and comfortable. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kamil Karimov Guest Relations Manager Best Western Plus Astana

10/10 超赞

Kaj Igor

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Close to Everything!
The hotel is close to everything... Nurzhol Blvd is only two minutes walk from the hotel! The service is TOP... I came very early, and they did everything to have a room ready for me. Thank You! Will stay here again... for sure!
2019 年 11 月入住 3 晚
Kamil Karimov 于 2019年11月26日 的回复
Dear Kaj Igor, Thank you for your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We put a lot of efforts to make your stay enjoyable and comfortable. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kamil Karimov Guest Relations Manager Best Western Plus Astana

6/10 一般

真实旅客

不满意：清洁度、员工和服务、住宿条件和设施
2019 年 10 月入住 1 晚
Karimov Kamil 于 2019年10月19日 的回复
Dear Guest, Thank you for your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We put a lot of efforts to make your stay enjoyable and comfortable. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kamil Karimov Guest Relations Manager

6/10 一般

Christiane

商务旅客
满意：清洁度、员工和服务、客房舒适度
Fur Kurzaufenthalt okay, gibt Besseres
Lage zentral im Regierungsviertel. Hotel etwas alt und schon in abgewohntem Zustand. Unangenehmer Geruch in den Zimmern. Ansonsten weitgehend ok. Frühstück nichts Besonderes aber für den Preis in Ordnung. Meiner Kollegin wurde leider in der Lobby die Jacke gestohlen, es kann dort jeder ein- und ausgehen..
2019 年 10 月入住 3 晚
Kamil 于 2019年10月16日 的回复
Dear Christiane, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Kamil Karimov Guest Relations Manager Best Western Plus Astana

10/10 超赞

JOANNA

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 9 月入住 2 晚
Kamil Karimov 于 2019年10月9日 的回复
Dear JOANNA, Thank you for your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We put a lot of efforts to make your stay enjoyable and comfortable. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kamil Karimov Guest Relations Manager Best Western Plus Astana

8/10 还可以

Traveler

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Hard to find and nobody nearby (restaurants, stores, cafes) knows where the hotel is. It isn't small, but the taxi drivers don't know where it is. FIX YOUR GOOGLE MAPS coordinates!!! FYI, the hotel is on the side facing Mangilik El avenue (where 2 golden tower buildings stand)
2019 年 9 月入住 2 晚
Julia Hudson 于 2019年11月21日 的回复
Dear Traveler, Thank you for your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We put a lot of efforts to make your stay enjoyable and comfortable. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kamil Karimov Guest Relations Manager

8/10 还可以

AYA

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Wifiが不安定なときがありましたが、それ以外は快適に過ごせました。シャワーのお湯も、安定して温かかったです。バス停が近く、空港からの100番のバスも目の前にあるバス停で降りられました。もちろん、タクシーも利用しましたが。スーパーマーケットは少し歩かないとないですが、さして不便は感じませんでした。
2019 年 9 月入住 10 晚
Kamil 于 2019年10月2日 的回复
Dear Guest ! We appreciate your feedback and hope to see you sonn in our hotel again!

10/10 超赞

真实旅客

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Bra!!
Bra service, rent och fräscht och god mat! Dock lite tråkig frukostbuffé.
2019 年 9 月入住 3 晚
Kamil 于 2019年10月2日 的回复
Dear Sir! Thank you for your high score! We always glad to make your stay comfortable! Hope to see you soon in our hotel!

8/10 还可以

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Good location. Center of town. Restaurants nearby.
2019 年 9 月入住 2 晚
Kamil 于 2019年10月2日 的回复
Dear Guest! Thank you for your feedback!

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 7 月入住 2 晚
Kamil 于 2019年10月2日 的回复
Dear Guest! Thank you for your feedback!

8/10 还可以

真实旅客

满意：清洁度、服务设施、住宿条件和设施
2019 年 8 月入住 1 晚
Kamil 于 2019年10月2日 的回复
Dear Guest! Thank you for your feedback!