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关于阿斯塔纳温德姆花园酒店的点评

4 out of 5
阿斯塔纳温德姆花园酒店
St. Hussein Bin Talal, 25, Astana

点评

8.8

超赞

10 分 - 超赞。28 条好评，共有 45 条点评" "
8 分 - 还可以。11 条好评，共有 45 条点评" "
6 分 - 一般。3 条好评，共有 45 条点评" "
4 分 - 很差。1 条好评，共有 45 条点评" "
2 分 - 糟糕。2 条好评，共有 45 条点评" "

9.2/10

清洁度

8.6/10

员工和服务

9.0/10

服务设施

9.4/10

住宿条件和设施

9.2/10

环保

点评

6/10 一般

Irina

与家人出行
满意：住宿条件和设施，清洁度
I arrived a lot earlier of my check in time, I am a tourist and my plane was at 8 am. Upon check in the 2 girls charged me $66 for 4 hours of earlier check in and didn’t even give me a receipt. I paid for the hotel $60 but extra 4 hours cost me $66. So stupid and weird. I would really love to talk to their owner or manager at that time but there was any on duty. The hotel is nice but these two girls ruined my stay for overcharged
2024 年 1 月入住 1 晚

10/10 超赞

Sergio

满意：清洁度、员工和服务、住宿条件和设施
High level structure, very good room, only the shower handle was difficult to operate and I couldn't have warm water to wash myself
2023 年 7 月入住 1 晚

10/10 超赞

Aminath

2023 年 5 月入住 7 晚

10/10 超赞

Alexander

商务旅客
满意：清洁度、员工和服务、住宿条件和设施
I did enjoy staying in this hotel!
2023 年 3 月入住 1 晚

10/10 超赞

Kamal

2023 年 1 月入住 2 晚

2/10 糟糕

Anthony

不满意：员工和服务，清洁度
Totally disappointed with service quality provided. I’m prepared to get in touch with Wyndham corporations headwaters about the mismanagement issues occurred during my stay.

10/10 超赞

Irina，Toronto

满意：清洁度、员工和服务、服务设施、住宿条件和设施
It was nice, clean, very friendly staff

2/10 糟糕

yevgeniya

与家人及幼儿出行
不满意：清洁度、员工和服务、服务设施
Не первый раз бронзировали номер ,сами из США и стараемся брать отели американской сети ,месяц назад забронировали номер ,прилетели а номера нет ,тупо перепродали Россиянам в два или три раза дороже .Не позорьте имя Виндома ,отели таких марок работают на репутацию и стандарты а не на лишние 20 тыс тенге .Деньги за номер вернули и сказали идите снимите себе другой номер ,и ниче что мы после пяти самолетов с 4летним ребёнком и время нашего прилета было 11 вечера .Короче казахи разочаровали ,впрочем не удивили .
2022 年 9 月入住 1 晚
Эльмира Алдабергенов 于 2022年09月30日 的回复
Уважаемая Евгения!Благодарим Вас за комментарий. Для нас важен каждый отзыв от наших гостей.Нам очень приятно, что Вы выбираете наш отель для проживания.Примите наши искренние извинения за сложившуюся ситуацию, при которой мы, действительно, не смогли предоставить Вам номер. Проблема была технического характера: дело в том, что с 08 сентября 2022 года возникла проблема технического характера с программой, которая позволяет интегрировать данные с сайтов для бронирования в нашей внутренней программой PMS Opera. Мы заранее были уведомлены об этом. В случае необходимости, мы всегда можем предоставить Вам это письмо, в котором говорится об отключении сервиса на неопределенный срок. К сожалению, и по сей день данная проблема не решилась. Мы по-прежнему вынуждены отказывать некоторым гостям, чьи брони не отразились в нашей программе, по той же самой причине – отсутствия интеграции. Для нас каждый гость – это важный гость, поэтому национальность или другие признаки не имеют для нас значения, мы рады каждому, кто приезжает в наш отель.Рассчитывать на Ваше понимание мы бы конечно же хотели, но, учитывая то, что Вам пришлось с 4-летним ребенком искать другой отель, мы еще раз приносим Вам свои извинения. Надеемся, если Вы еще когда-нибудь вернетесь к нам снова, мы сможем сделать Ваше проживание приятным и комфортным. Я всегда могу поговорить с Вами лично и постараться все Вам объяснить. С уважением,Эльмира АлдабергеноваОперационный менеджер

10/10 超赞

Mykola

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2022 年 8 月入住 1 晚

10/10 超赞

Terry Lamar

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Being in a Russian speaking country, we were afraid there would be communications issues. The front desk staff were multi-lingual and extremely helpful knowing we were from out of the country.
2022 年 4 月入住 1 晚
Martebe Aliaskarova Front Office Manager 于 2022年04月18日 的回复
Dear Terry, Thank you for taking the time to tell us about your experience at Wyndham Garden Astana. It is always a pleasure to receive positive feedback. We are particularly pleased that you found our staff multi-lingual and helpful. We will share your comments with our team, who is certain will be encouraged by your remarks. Here at Wyndham Garden, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely, Martebe Aliaskarova Front Office Manager

10/10 超赞

Ainagul

满意：员工和服务、服务设施、住宿条件和设施
2022 年 3 月入住 2 晚

10/10 超赞

Mikel

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 1 月入住 1 晚
Wyndham Garden Astana Hotel Team 于 2022年01月20日 的回复
Dear Mikel, Thank you for staying with us and sharing your feedback about your recent stay at Wyndham Garden Astana! We hope to welcome you back in the near future. Sincerely, Wyndham Garden Astana Hotel Team

8/10 还可以

Adrian

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
A clean and warm hotel. Great staff, very organised and kind. A good hotel
2022 年 1 月入住 1 晚
Wyndham Garden Astana Hotel Team 于 2022年01月18日 的回复
Dear Adrian, Thank you for staying with us and sharing your feedback about your recent stay at Wyndham Garden Astana! It is always a pleasure to receive positive feedback! We hope to welcome you back in the near future. Sincerely, Wyndham Garden Astana Hotel Team

8/10 还可以

Sergey

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Все отлично
Удобное расположение, для тех, кто путешествует транзитом через Нурсултан. Отель не далеко от аэропорта.
2021 年 5 月入住 1 晚
Команда Oтеля Wyndham Garden Astana 于 2021年08月9日 的回复
Уважаемый Гость, От лица всего коллектива нашего отеля позвольте выразить Вам нашу благодарность за высокую оценку и приятный отзыв! Нам искренне приятно, что проживание в нашем отеле оставило у Вас только положительные впечатления! Мы стремимся к тому, чтобы каждый Гость почувствовал наше гостеприимство и заботу и искренне рады, что нам это удалось. Мы будем искренне рады приветствовать Вас вновь в Wyndham Garden Astana! С наилучшими пожеланиями, Команда Oтеля Wyndham Garden Astana

8/10 还可以

Daniel

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Business Astana
Good location
2021 年 5 月入住 1 晚
Wyndham Garden Astana Hotel Team 于 2021年08月9日 的回复
Dear Guest, Thank you for staying with us and sharing your feedback about your recent stay at Wyndham Garden Astana! We hope to welcome you back in the near future. Sincerely, Wyndham Garden Astana Hotel Team

6/10 一般

Evgeny

商务旅客
满意：清洁度、住宿条件和设施、客房舒适度
不满意：员工和服务
Очень посредственное место
В целом отель нормальный, всё чисто, номера достаточно комфортные. Но, всё портит персонал. Любые просьбы нужно повторять дважды-трижды. Абсолютно нерасторопные. Ресторан в отеле это вообще дно. Не советую там ужинать. На замечание о качестве блюда и отказ от него мне в конце было сказано: ну вы же оплатите счет за это блюдо.
2021 年 5 月入住 1 晚
Команда Oтеля Wyndham Garden Astana 于 2021年08月9日 的回复
Уважаемый Гость, Благодарим Вас за отзыв и приносим свои искренние извинения за доставленные неудобства. Нам очень жаль, что мы не оправдали Ваши ожидания в отношении нашего отеля Обратная связь чрезвычайно важна для нас, мы ценим все комментарии наших Гостей. Ваш отзыв был направлен в соответствующие отделы для того, чтобы улучшить качества сервиса в ресторане и избежать подобных инцидентов в будущем. Надеемся, что в следующий раз проживание в нашем отеле оставит у Вас только положительные впечатления. Мы будем искренне рады приветствовать Вас вновь в Wyndham Garden Astana! С наилучшими пожеланиями, Команда Oтеля Wyndham Garden Astana

8/10 还可以

Murat

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
yeri merkeze uzak ama otel güzel.
otel ve hizmet iyi ancak çalışanların misafir isteklerini yerine getirmesi zaman alıyor. gene de rahatlıkla kalabileceğiniz ve misafirlerinizi ağırlayabileceğiniz kalitede hizmet var.
2021 年 1 月入住 2 晚
Yelibay Aitolkyn 于 2021年01月24日 的回复
Dear Murat, Thank you for staying with us and sharing your feedback about your recent stay at Wyndham Garden Astana! Your feedback is extremely valuable to us and it helps to improve the aspects you have mentioned. We hope to see you again! Best Regards, Cem Ciritci General Manager

10/10 超赞

teodor

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Why not PERFECT
A long tima ago in Turkey a service boy at a hotel asked me how my stay was - i answered VERY GOOD and he asked me - Why not PERFECT - how can we make it perfect - and i remembered that as a lesson in customer service. Wyndham was perfect in every way, and i will come back again for business 100%
2020 年 9 月入住 7 晚
WYNDHAM GARDEN ASTANA 于 2020年10月10日 的回复
Mr. Teodor, Thank you for sharing your experience, and we look forward to serving you in the future! Sincerely, Cem Ciritci

10/10 超赞

teodor

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great for Business
Great location to do business with AIFC, mall conveniently located nearby, super helpful business-friendly staff to help with all logistics
2020 年 9 月入住 3 晚
Wyndham Garden Astana 于 2020年10月6日 的回复
Dear Mr. Simeonov Teodor, Thank you for staying with us and sharing your feedback about your recent stay at Wyndham Garden Astana! We hope to welcome you back in the near future. Sincerely, Cem Ciritci General Manager

10/10 超赞

teodor

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
8 days business trip made EASY!!!
Azina and Monika made this business trip EASY. Countless contract changes were made and printed out at the front desk while all the french wine was consumed until it ran out so we had to switch to Italian (our fault) Also, good clean fitness center and room service 24/7 Plus immediate proximity to AIFC so 100% for business
2020 年 9 月入住 1 晚
WYNDHAM GARDEN ASTANA 于 2020年10月3日 的回复
Dear mr. Simeonov Teodor, Thank you for taking the time to tell us about your experience at Wyndham Garden Astana. It is always a pleasure to receive positive feedback. I am particularly pleased that you found our service as perfect. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Garden, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely, Cem Ciritci General Manager

10/10 超赞

Andrej

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great place to stay
Very good hotel, close to the airport. Modern design, good price.
2020 年 3 月入住 1 晚

10/10 超赞

YOULIANA

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Amazing new hotel in Nur-Sultan
It was a short but well needed rest before a long haul flight: service was amazing, as well as room service and the quality (and quantity) of the food. Thank you, Wyndham Garden staff!he hotel lobby looks beautiful, and my airport transfer was right on time even if it was 2 in the morning. Thank you!
2020 年 2 月入住 1 晚
Wyndham Garden Astana 于 2020年02月7日 的回复
Dear Youliana, Thank you very much for such a warm words! It was our pleasure to welcome you here at Wyndham Garden Astana. We are glad to hear you were totally satisfied with your stay with us. Once again thank you for sharing your experience with us and other travellers. We look forward to welcoming you back to our hotel in the future! Sincerely, Cem Ciritci General Manager

8/10 还可以

真实旅客

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 1 月入住 1 晚

10/10 超赞

Nicolas

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Brand new hotel but a bit far from city center
Brand new hotel, spacious room with attractive price and great staff but a bit far from the attractions and city center.
2019 年 10 月入住 3 晚
General Manager 于 2019年12月5日 的回复
Dear Nicolas Thank you for staying with us and sharing your feedback about your recent stay at Wyndham Garden Astana!. We look forward to serving you in the future. Sincerely, Cem Ciritci General Manager

10/10 超赞

Alexandr

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 9 月入住 1 晚
Wyndham Garden Astana 于 2019年10月3日 的回复
Dear Guest, Thank you for staying with us and sharing your feedback about your recent stay at Wyndham Garden Astana! We hope to welcome you back in the near future. Sincerely, Cem Ciritci General Manager

10/10 超赞

CATHERINE

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nur sultan
Tout rdt parfait. Equipe. Tranquille. Nourriture. Je recommande. E wifi
2019 年 9 月入住 2 晚
Wyndham Garden Astana 于 2019年10月2日 的回复
Dear CATHERINE, Thank you for staying with us and sharing your feedback about your recent stay at Wyndham Garden Astana! It was our pleasure to have you during your stay in Astana and we are glad that you highly appreciated our hotel. We look forward to welcoming you back to our hotel in the future. Sincerely, Cem Ciritci General Manager

8/10 还可以

真实旅客

满意：清洁度、员工和服务、服务设施
The people were amazing. I woke up in the middle of the night and couldn’t sleep (time zone difference) and they made me a great meal at 3 am. Awesome Gym as well. Just be careful about non liscenced taxis in Nur Sultan!
2019 年 9 月入住 4 晚
Wyndham Garden Astana 于 2019年10月2日 的回复
Dear Guest, Thank you for taking the time to tell us about your experience at Wyndham Garden Astana. It is always a pleasure to receive positive feedback. I am particularly pleased that you found our room service great. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Garden, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely, Cem Ciritci General Manager

10/10 超赞

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2019 年 9 月入住 1 晚
Wyndham Garden Astana 于 2019年10月2日 的回复
Dear Guest, Thank you for staying with us and sharing your feedback about your recent stay at Wyndham Garden Astana! We hope to welcome you back in the near future. Sincerely, Cem Ciritci General Manager

8/10 还可以

Alexey

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 9 月入住 1 晚
Wyndham Garden Astana 于 2019年10月2日 的回复
Уважаемый Alexey, Благодарим Вас за выбор Wyndham Garden Astana! Нам искренне приятно, что проживание в нашем отеле оставило у вас только положительные впечатления. С наилучшими пожеланиями, Джем Джиритджи Генеральный Менеджер

4/10 很差

真实旅客

满意：住宿条件和设施
不满意：员工和服务
the hotel itself is alright. but the room service is subpar. also breakfast buffet could be better. it almost made me want to come into the kitchen and show them how to make scrambled eggs and breakfast potatoes.
2019 年 7 月入住 1 晚

6/10 一般

真实旅客

2019 年 6 月入住 2 晚

10/10 超赞

真实旅客

2019 年 5 月入住 4 晚

10/10 超赞

真实旅客

满意：员工和服务，清洁度
2019 年 5 月入住 2 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2019 年 4 月入住 2 晚

10/10 超赞

真实旅客

满意：员工和服务，清洁度
Spacious and clean rooms. Courteous and very pleasant staff. We forgot one of the passports in the hotel and the staff were very helpful to the extent that they promptly delivered the passport to us at the airport. Thank you so much for the excellent service and very memorable experience!
2019 年 3 月入住 1 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Very good Modern and clean all staff very courteous and helpful
2018 年 10 月入住 2 晚
Cem Cirici General Manager 于 2018年11月1日 的回复
Dear Guest, Thank you for the detailed feedback. We are happy to hear that your visit to Astana was nice and your stay was comfortable. We are looking forward welcoming you again during your next visit to Astana! Best Regards, Cem Cirici General Manager

8/10 还可以

Ralf

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Comfortable hotel conveniently located
The hotel is close to the EXPO, the congress centre and the university, all within 10 minutes walking distance. Also the large Skymall with many shops and restaurants is close by. For visitors to these facilities I recommend the hotel since it is good value for money. The hotel itself is also a good place to stay with comfortable rooms and a good restaurant. The staff is very friendly and helpful. Breakfast was good and plenty.
2018 年 10 月入住 3 晚
Cem C 于 2018年10月15日 的回复
Dear Ralf, Thank you very much for choosing Wyndham Garden Astana and the wonderful feedback. We are happy to know that your stay with us was enjoyable and comfortable. Looking forward to welcoming you back soon. Best regards, Cem Cirici, General Manger

10/10 超赞

Recep Akin

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Perfect
2018 年 10 月入住 1 晚
Cem C 于 2018年10月15日 的回复
Dear Recep Akin, Thank you for the detailed feedback. We are happy to hear that your visit to Astana was nice and your stay was comfortable. We are looking forward welcoming you again during your next visit to Astana! Best Regards, Cem Cirici General Manager

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 8 月入住 1 晚
Cem C 于 2018年10月15日 的回复
Dear Guest, Thank you for the detailed feedback. We are happy to hear that your visit to Astana was nice and your stay was comfortable. We are looking forward welcoming you again during your next visit to Astana! Best Regards, Cem Cirici General Manager

8/10 还可以

Sascha

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Ok not best
The Hotel is ok, but not comparable with the hotels of the group. Very noisy and far out from the city, but close to the airport. For business it’s ok.
2018 年 6 月入住 2 晚
Gulmira Sharipbayeva 于 2018年08月25日 的回复
Dear Guest, Thank you for being a valued guest at Wyndham Garden Astana. I am delighted to hear that you have enjoyed your stay with us. Once again thank you for taking the time to put this review together and we shall be looking forward it welcoming you back again. Best regards, Gulmira Sharipbayeva Hotel Manager

8/10 还可以

真实旅客

满意：清洁度、住宿条件和设施、客房舒适度
2018 年 5 月入住 1 晚

8/10 还可以

Dagina

满意：清洁度、员工和服务、住宿条件和设施
I stayed at Wyndham Garden Astana hotel for 2 nights. I understand the hotel is relevantly new so everything seems to be fresh. The service was nice and helpful. However, the downside was that my room was overlooking the construction site where the builders started working quite early so I was woken up by the bang on both mornings. I did provide this feedback to the hotel and they were apologetic about it. If you decide to stay there simply ask for a room overlooking the globe as I understand that has a better view especially at night. Other than that the facilities were good including gym and sauna. Room service offers nice food and although I was late for breakfast one morning they served lovely food to me also.
2018 年 2 月入住 2 晚
Gulmira Sharipbayeva Hotel Manager 于 2018年05月4日 的回复
Dear Dagina, Thank you for your feedback about your stay at the Wyndham Garden Astana! We are glad to know, that you have enjoyed your stay at our hotel and appreciated friendly staff and breakfast. We are looking forward welcoming you again during your next visit to Astana! Sincerely Yours,

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 2 月入住 1 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Very kind and helpful stuff. 5 minutes driving from Astana airport.
2018 年 2 月入住 1 晚
Cem C 于 2018年02月21日 的回复
Dear Guest, Thank you for taking your time and sharing your opinion about your stay at Wyndham Garden Astana! We are happy that you have enjoyed your stay, service and facilities at our hotel, and we are looking forward welcoming you again during your next visit to Astana! Best regards, Cem C

10/10 超赞

Rais

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2017 年 12 月入住 2 晚
Aidar 于 2018年01月24日 的回复
Dear Guest, Thank you for taking your time and sharing your opinion about your stay at Wyndham Garden Astana! We are happy that you have enjoyed your stay, service and facilities at our hotel, and we are looking forward welcoming you again during your next visit to Astana! Best regards,