4/10 很差
Leidys，Pembroke Pines
与家人出行
2025 年 11 月 3 日
不满意：员工和服务，清洁度
We stayed at this property from Thursday to Sunday and room service was never provided to our room, despite bringing it to the hotel’s attention the first day it happened. We had no clean towels, garbage was never picked up, sheets were never refreshed. Nothing. Imagine the disappointment getting to the room close to midnight, BOTH NIGHTS, and seeing it in those conditions. Then we try to use the phone to reach hotel staff and the phone doesn’t even work. We had to walk all the way to the front desk, BOTH NIGHTS, at that time to inquire about this and ask for fresh towels. They also stated there was no one in management we could speak to until Monday. To make matters worse my AirPods were left by accident in the room upon checkout and I am trying to confirm with hotel so I can have a family member come pick them up but It is Monday and I am still trying to get a hold of someone in management that can address this but no one has called me back despite all my attempts.
I will not be staying in this hotel ever again and do not recommend it to anyone.
Leidys
2025 年 10 月入住 3 晚