Dear Jr, We apologize for the inconvenience you experienced upon your arrival. Please rest assured that your concern has been shared with the appropriate individuals, and we are following up to see where we can improve so future guests are not similarly impacted. We will take appropriate action where necessary to serve you better in the future, and we hope you will return.Sincerely,Hotel Management

Dear Amanda, Thank you for being our guest. We pride ourselves on providing an exceptional stay for our guests, which means the world to us when we succeed. Knowing when our guests can enjoy everything about our hotel is always excellent. Our team is devoted to ensuring each guest feels at home and wants to return, and we appreciate your remarks about the staff. We hope to see you again at Extended Stay America, close to the Amphitheater.Sincerely,Hotel Management

Dear Osahon, Thank you for taking the time to evaluate our hotel. We are pleased to learn that you found our hotel exceptionally clean during your stay. We are delighted to hear that Candace and Abigail contributed to making your stay more memorable. Your compliments will be conveyed to them to express your appreciation for their service. We hope to have the pleasure of welcoming you back soon.Sincerely,Hotel Management

Dear Dexter, Thank you for choosing Extended Stay America. We appreciate your kind comment and we’ll gladly share your review. We are thrilled that your overall experience was positive, and we hope we have the chance to welcome you back in the near future!Sincerely,Hotel Management

Dear William, Thank you for being our guest and sharing your comments about our hotel. We are sorry for the inconvenience caused by the fire alarm going off and sincerely apologize for the frustration this caused you. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again.Sincerely,Hotel Management

Dear Travis, Thank you for your honest evaluation. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. Moreover, we are deeply sorry that our staff was not as responsive as they should have been in addressing your concerns. It is always our goal to follow up and resolve everything to your total satisfaction; therefore, we are disappointed this was not your experience. We hope you will allow us to make it up to you on a future visit.Sincerely,Hotel Management

Dear Heather, We sincerely apologize for the multiple challenges you faced during your recent stay. Your feedback regarding the check-in process, unpleasant odors, and room conditions is deeply concerning. We understand the impact this had on your experience and are committed to addressing each issue with our team. We assure you that your comments will guide our improvements. Regarding the deposit, we understand your frustration and want to reassure you that this is a standard practice. You should be reimbursed within 14 days of check-out. Your deposit will be refunded, subject to an inspection of the property. Thank you for sharing your insights, and we hope to regain your trust in the future.Sincerely,Hotel Management

Dear Djeddy, We're thrilled to hear you had an excellent experience with our customer service at Extended Stay America! Providing exceptional service is at the heart of what we do. Your satisfaction is our top priority, and we're delighted we could make your stay memorable. Thank you for choosing Extended Stay America, and we look forward to welcoming you back soon!Sincerely,Hotel Management

Dear Tavoris, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management

Dear Sanket, Thank you for selecting us again after such a long time and taking the time to write a review. It is nice knowing you were pleased with the service and had a great time with our responsive team in the past. However, we are sorry for the condition of the room you received this time and will discuss it with our maintenance team for review and action. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Hotel Management

Dear Aysha, We are sorry for your experience and are looking into the matter to see what went wrong because our team is well-trained to treat our guests courteously and attend responsively to their needs. Please be assured that we will discuss this situation with our team and reiterate the importance of impeccable customer service and attention to detail. We appreciate your feedback and hope you will consider giving us a second chance to provide you with the hospitality you deserve.Sincerely,Hotel Management

Dear Liam, We apologize for the inconvenience you experienced with the check-in process. Your feedback is important to us, and we will review our check-in information to ensure accuracy and clarity for future guests. We understand the frustration this situation may have caused and appreciate your patience. If you have further details or specific concerns you'd like us to address, please feel free to share them with us. We value your input and strive to improve our services based on guest experiences. We hope to have the opportunity to provide a better experience in the future.Sincerely,Hotel Management

Dear Mellisa, Thank you for choosing Extended Stay America and sharing your fabulous review! Thank you for letting fellow travelers know about your exceptional experience. It's our pleasure to provide outstanding service and accommodations, and we look forward to welcoming you back for another enjoyable stay in the future. Sincerely,Hotel Management

Dear Payel, Please accept our apologies for any inconvenience caused by the mentioned issues. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us, so we are sorry you did not have a better experience while you were here. We have shared your feedback with our housekeeping team, and remedial steps are underway to ensure future guests are not similarly impacted. Thank you again for your candid feedback. We hope you will allow us to make this up to you during your future stay.Sincerely,Hotel Management

Dear Kenneth, We sincerely appreciate your feedback and apologize for the oversight by our housekeeping staff during your recent stay. It is disappointing that your experience did not meet our high standards. Since receiving your feedback, we have addressed these issues appropriately, as our team is dedicated to ensuring that every room is immaculate and welcoming. We value your patronage, and we hope to host you again in the future, providing you with a flawless and memorable experience that reflects our commitment to excellence.Sincerely,Hotel Management

Dear Amber, Thank you for choosing us. Providing clean and comfortable accommodation is one of the top priorities, and we regret your suite was not spotless and fresh on arrival. We have discussed your feedback with our housekeeping to ensure all areas are thoroughly cleaned and inspected. Also, we are sorry if our front desk was not as attentive as they needed to be during your time with us. Allow us to correct this for you on your next visit and also regain your trust.Sincerely,Hotel Management

Dear Corey, We sincerely apologize for the disappointing experience you had with us. Thank you for bringing these concerns to our attention so we can address them with the appropriate individuals. We are sorry for the demeanor of our staff and the oversights while servicing our property. We understand your frustration and appreciate your patience during this time. We hope you will consider this an isolated incident and allow us a chance to make it up to you on a future visit.Sincerely, Hotel management

Dear Samantha, Thank you for posting your kind review of our Extended Stay America. Our goal is to provide an exceptional experience for each of our guests, so it is a pleasure to read about the outstanding hospitality you received from our staff. They will be pleased to hear their efforts are noticed and appreciated by our guests. We hope you will stay with us again soon.Sincerely,Hotel Management

Dear Angela, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations or our high standards. We hope you will consider giving us another chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely, Hotel Management

Dear Mohamed, Thank you for being a guest in our hotel. We were sorry to read about your experience. We follow the most rigorous industry standards regarding our room's cleanliness and pest control. Still, your room will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back soon. Sincerely,Hotel Management

Dear Ulises, Thank you for your candid feedback about your recent stay with us. First of all, we hope you will accept our deepest apologies for the level of service you received from one of our associates. Our promise to our guests includes a commitment to providing a clean, fresh, and friendly environment. Therefore, we are very sorry that we did not meet these expectations. We take our guest comments seriously and are addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We hope to have another opportunity to show you this was an isolated incident.Sincerely,Hotel Management

Grant, please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take cleanliness issues lightly.  We will address this matter with our Head of Housekeeping and with the department associates in order to ensure changes are made immediately to solve these problems.  We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Safe travels.   Sincerely, Hotel Management