There wasnt a working TV in the room, which was brought to the hotels attention, but nothing was done about it. No room change, no credit, just "oh, sorry". Not ok considering the price of the hotel, with an additional parking fee not mentioned when booking. Booked hotel in advance, figuring that would be the best price, yet someone walked in and booked a room for $70 less than we paid, and no help from customer service yet again. I can say with the appreciation we received from choosing your establishment, that this will be the last visit to one of your establishments.