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关于贝斯特韦斯特亚特兰城市酒店的点评

2.5 out of 5
贝斯特韦斯特亚特兰城市酒店
1416 Pacific Ave, Atlantic City, NJ

点评

7.0

还可以

10 分 - 超赞。279 条好评,共有 1000 条点评" "
8 分 - 还可以。287 条好评,共有 1000 条点评" "
6 分 - 一般。167 条好评,共有 1000 条点评" "
4 分 - 很差。105 条好评,共有 1000 条点评" "
2 分 - 糟糕。162 条好评,共有 1000 条点评" "

7.2/10

清洁度

7.4/10

员工和服务

6.4/10

服务设施

6.8/10

住宿条件和设施

6.6/10

环保

点评

10/10 超赞

Xingguo

2023 年 7 月入住 1 晚
Hotel Manager 于 2023年08月14日 的回复
Dear Xingguo,Thank you for taking the time to write a wonderful review. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five-star experience.Sincerely,Hotel Manager

10/10 超赞

Li

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
unsafe after night around this city
2022 年 7 月入住 1 晚
Hotel Manager 于 2022年07月20日 的回复
Dear Guest, Thanks for your comments. I’m pleased that you had a generally good experience with us, but I’m very concerned that our hotel surrounding area didn’t live up to your standards or expectations. We take great pride in our hotel, and I hope that shows. We’re also always working to get better. I hope you will give us another chance and see that we’re doing what we can to improve and enhance the guest experience. Sincerely, Hotel Manager

6/10 一般

真实旅客

2020 年 9 月入住 1 晚
Hotel Manager 于 2020年09月10日 的回复
Dear Guest, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

6/10 一般

Akila

与家人出行
不满意:住宿条件和设施,员工和服务
Overall, the stay was OK The shower Rarely works. The room is very dusty. We decided to park on the premises on the parking ticket they write Your room number on it, which is very unsafe
2024 年 5 月入住 2 晚
Hotel Manager 于 2024年05月6日 的回复
Dear Akila,Thank you for your feedback. We apologize for the inconveniences you encountered during your stay. Rest assured, we take your feedback seriously and are addressing the issues with our maintenance and housekeeping teams to improve our facilities. Regarding parking, we appreciate your concern and will explore safer alternatives. We hope to welcome you back for a better experience.Sincerely, Hotel Manager

8/10 还可以

Robert

满意:清洁度、员工和服务、住宿条件和设施
The continental breakfast was good
2024 年 4 月入住 1 晚
Hotel Manager 于 2024年04月29日 的回复
Dear Robert,Thank you for your feedback! We're glad to hear that you enjoyed our continental breakfast. If there are any specific areas where you feel we could improve to make it even better, please let us know. We appreciate your input and hope to have the opportunity to welcome you back for another great stay in the future!Sincerely, Hotel Manager

6/10 一般

Stuart

满意:住宿条件和设施,员工和服务
不满意:清洁度
It was ok
2024 年 4 月入住 2 晚
Hotel Manager 于 2024年04月27日 的回复
Dear Stuart,Thank you for your feedback. We appreciate your honesty and would love to know more about your experience to improve. Please feel free to reach out to our team with any suggestions or concerns you may have. We hope to welcome you back for a more enjoyable stay in the future.Sincerely, Hotel Manager

2/10 糟糕

Kess

不满意:员工和服务
Made several requests for them to clean our rooms and they never did
2024 年 4 月入住 2 晚
Hotel Manager 于 2024年04月26日 的回复
Dear Kess,We apologize for the inconvenience you experienced with our housekeeping services. Your feedback is concerning, and we take it seriously. Rest assured, we'll address this issue with our team to ensure such lapses are rectified promptly. We appreciate your patience and hope to have the opportunity to improve your experience in the future.Sincerely, Hotel Manager

4/10 很差

richard

与家人出行
不满意:清洁度、服务设施、住宿条件和设施
Shower doesn't work. mini frig not working.. Electrical outlets not all working.
2024 年 4 月入住 2 晚
Hotel Manager 于 2024年04月22日 的回复
Dear Richard,We apologize for the inconveniences you experienced during your stay. It's unacceptable that the shower, mini-fridge, and electrical outlets were not working properly. Ensuring that all amenities are in good working order is a priority for us, and we regret that we fell short in this instance. Your feedback is valuable to us, and we will address these issues promptly to prevent similar occurrences in the future. We understand the frustration and inconvenience this must have caused, and we sincerely apologize for the disruption to your stay. If there's anything else we can do to assist you or if you would like to discuss your concerns further, please don't hesitate to reach out to us directly. We appreciate your feedback and hope to have the opportunity to provide you with a more enjoyable experience in the future.Sincerely, Hotel Manager

8/10 还可以

Frankie

团体旅客
满意:员工和服务
Decent affordable spot near the boardwalk
2024 年 4 月入住 2 晚
Hotel Manager 于 2024年04月22日 的回复
Dear Frankie,Thank you for your feedback. We're glad to hear that you found our hotel to be a decent and affordable option near the boardwalk. Providing value and convenience to our guests is important to us, and we're pleased that you had a positive experience in this regard. Your feedback is valuable as we continually strive to enhance our guest's experiences. We appreciate your support and hope to welcome you back for another enjoyable stay in the future!Sincerely, Hotel Manager

10/10 超赞

Latoya

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
Clean
2024 年 4 月入住 1 晚
Hotel Manager 于 2024年04月22日 的回复
Dear Latoya,We're thrilled to receive your 5 out of 5 rating! Thank you for taking the time to share your feedback. We're glad to hear that you found our hotel clean and satisfactory during your stay. Your satisfaction is our top priority, and we hope to have the pleasure of welcoming you back again soon for another great experience!Sincerely, Hotel Manager

8/10 还可以

Roselle

与家人出行, 团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Service is great.
2024 年 4 月入住 1 晚
Hotel Manager 于 2024年04月24日 的回复
Dear Roselle,Thank you for your feedback! We appreciate your positive comments about our service. We are constantly striving to provide the best experience for our guests, and your feedback helps us to continue improving. We hope to have the opportunity to serve you again in the future and to earn that extra star!Sincerely, Hotel Manager

10/10 超赞

Anthony,New Britain

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great service and breakfast.
2024 年 3 月入住 2 晚
Hotel Manager 于 2024年04月2日 的回复
Dear Anthony,Thank you for your fantastic review! We're delighted to hear that you enjoyed our great service and breakfast during your stay. Providing top-notch service and delicious breakfast options is always our goal, and we're thrilled to have met your expectations. We appreciate your feedback and hope to welcome you back again soon!Sincerely, Hotel Manager

4/10 很差

Christine

与家人出行
不满意:员工和服务
There wasnt a working TV in the room, which was brought to the hotels attention, but nothing was done about it. No room change, no credit, just "oh, sorry". Not ok considering the price of the hotel, with an additional parking fee not mentioned when booking. Booked hotel in advance, figuring that would be the best price, yet someone walked in and booked a room for $70 less than we paid, and no help from customer service yet again. I can say with the appreciation we received from choosing your establishment, that this will be the last visit to one of your establishments.
2024 年 3 月入住 1 晚
Hotel Manager 于 2024年03月25日 的回复
Dear Christine,We're deeply sorry for the disappointing experience you had during your stay. It's unacceptable that the TV issue wasn't promptly resolved and that you didn't receive satisfactory assistance from our customer service team. We apologize for any miscommunication regarding the parking fee and the discrepancy in room rates. Your feedback is crucial to us, and we'll address these issues with our team to prevent similar occurrences in the future. We understand your frustration, and we sincerely hope to have the opportunity to regain your trust and welcome you back for a much-improved experience.Sincerely, Hotel Manager

8/10 还可以

Beth

商务旅客
满意:清洁度、员工和服务、服务设施
I was by myself so questioned the area I realized was around me as I didn't feel I should walk around by myself, so ended up driving each day, but the hotel was very clean and staff were friendly. The facilities itself is old but very clean. I was in the area for three days/two nights.
2024 年 3 月入住 2 晚
Hotel Manager 于 2024年03月25日 的回复
Dear Beth,Thank you for taking the time to share your feedback with us. We're glad to hear that you found our hotel very clean and our staff friendly. However, we apologize if you felt uneasy about the surrounding area. Your safety and comfort are important to us, and we understand your concerns. We appreciate your understanding and hope that despite this, you were able to enjoy your stay with us. If you have any further feedback or suggestions for improvement, please feel free to let us know. We hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager

2/10 糟糕

Joseph

2024 年 3 月入住 1 晚
Hotel Manager 于 2024年03月25日 的回复
Dear Joseph,We're truly sorry to hear that your experience fell below your expectations. Your satisfaction is important to us, and we apologize for any shortcomings during your stay. We'd appreciate hearing more about your specific concerns so we can address them and prevent similar issues in the future. Please feel free to reach out to our customer service team to discuss your experience further. We value your feedback and hope to have the opportunity to make things right.Sincerely, Hotel Manager

2/10 糟糕

Mia

不满意:住宿条件和设施,清洁度
2024 年 3 月入住 2 晚
Hotel Manager 于 2024年03月19日 的回复
Dear Mia,We're deeply sorry to hear that your experience fell short of expectations. Your feedback is important to us, and we would like to understand where we went wrong to improve. If you're willing to share more details about your stay, please reach out to us. We value your input and hope to have the opportunity to make things right in the future.Sincerely, Hotel Manager

2/10 糟糕

Amanda

与家人出行
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
This place smells like they just fumigated. Food on the floor in hallway. Very disgusting
2024 年 3 月入住 2 晚
Hotel Manager 于 2024年03月18日 的回复
Dear Amanda,We apologize for the unpleasant odor and cleanliness issues you encountered during your stay. This does not meet the standards of cleanliness and comfort we strive to provide for our guests. Your feedback is important to us, and we will address these issues promptly with our housekeeping and maintenance teams to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to provide you with a much more satisfactory experience in the future.Sincerely, Hotel Manager

6/10 一般

Werner

与配偶出行
满意:员工和服务
Bei Ankunft war unser Zimmer nicht gesaugt- wurde auf Wunsch aber umgehend nachgeholt Frühstück recht eingeschränkt und nur bis 9:00
2024 年 3 月入住 2 晚
Hotel Manager 于 2024年03月14日 的回复
Dear Werner,Thank you for bringing these concerns to our attention. We apologize for the oversight with the cleanliness of your room upon arrival, but we're glad to hear that it was promptly addressed when brought to our attention. We understand your disappointment with the limited breakfast options and the early end time. Your feedback is valuable, and we will review these issues with our team to see how we can improve. We appreciate your understanding and hope to provide you with a more satisfactory experience in the future.Sincerely, Hotel Manager

8/10 还可以

Nikema

满意:清洁度、员工和服务、住宿条件和设施
不满意:服务设施
We stayed here for a concert it was conveniently close so we were able to walk, good food spot across the street after hours. Would stay again
2024 年 3 月入住 1 晚
Hotel Manager 于 2024年03月11日 的回复
Dear Nikema,Thank you for choosing to stay with us during your concert visit! We're delighted to hear that our convenient location and nearby amenities enhanced your experience. Your positive feedback is greatly appreciated, and we look forward to welcoming you back for another enjoyable stay in the future!Sincerely, Hotel Manager

8/10 还可以

Win Thawda

满意:清洁度
2024 年 3 月入住 1 晚
Hotel Manager 于 2024年03月10日 的回复
Dear Win Thawda:Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely, Hotel Manager

10/10 超赞

Linda

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very clean very nice place i will stay again 😊
2024 年 2 月入住 2 晚
Hotel Manager 于 2024年03月2日 的回复
Dear Linda,Thank you for your wonderful feedback! We're thrilled to hear that you found our hotel to be very clean and nice. We're delighted that you had such a positive experience with us and that you're already planning to stay again. Your satisfaction means a lot to us, and we look forward to welcoming you back for another great stay in the future! Sincerely, Hotel Manager

6/10 一般

Temi

不满意:清洁度
2024 年 2 月入住 2 晚
Hotel Manager 于 2024年03月2日 的回复
Dear Temi,Thank you for the review and rating of 3 out of 5. Kindly give us some opinion, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback!. Hope you will visit us again soon. Sincerely, Hotel Manager

4/10 很差

Diondra

与家人及幼儿出行
满意:员工和服务
不满意:住宿条件和设施,清洁度
I enjoyed the convenience of the location. However, my first room had a broken toilet they attempted to fix. We had to be moved to a different room, which had not been cleaned properly. We found food in the pull out bed. Most of the outlets in the room did not work, we had to share 2 outlets(1 of which was faulty) amongst 4 people. The breakfast area was decent, however they would run out of items and you were left with what was available. The lady managing the breakfast area allowed some people to do what they wanted while others had to wait for her. The wait time for waffles were ridiculous and lines were always long.
2024 年 2 月入住 2 晚
Hotel Manager 于 2024年02月28日 的回复
Dear Diondra,We're truly sorry to hear about the inconveniences you encountered during your stay. Your feedback is deeply concerning, and we apologize for falling short of your expectations. Please know that we take these issues seriously and will address them with our team to ensure improvements are made. Your experience does not reflect our standards, and we appreciate you bringing it to our attention. We hope to have the opportunity to make it right and provide you with a more enjoyable stay in the future.Sincerely, Hotel Manager

8/10 还可以

katonya

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Hotel very clean. Lady making the waffles was very rude. Cleaning lady really nice. You have to pay to park. Bed comfy and if your going to walk to boardwalk not very far but go in the daytime
2024 年 2 月入住 2 晚
Hotel Manager 于 2024年02月29日 的回复
Dear Katonya,Thank you for sharing your experience with us. We're pleased to hear that you found our hotel clean and enjoyed the comfort of our beds. However, we apologize for the behavior of the staff member making waffles, we'll address this promptly. We appreciate your kind words about our cleaning staff and your valuable feedback about parking. We hope to welcome you back for a more enjoyable stay in the future.Sincerely, Hotel Manager

8/10 还可以

Diana

满意:住宿条件和设施,员工和服务
2024 年 2 月入住 1 晚
Hotel Manager 于 2024年02月28日 的回复
Dear Diana,Thank you for taking the time to provide us with a 4-star rating. We're glad you enjoyed your stay overall, and we deeply appreciate your feedback. We are always striving to deliver the best possible experience to our guests, so we will make sure to use this information to keep improving. Thanks again for the rating and we hope to have you stay with us again soon.Sincerely, Hotel Manager

8/10 还可以

Dane

满意:清洁度、员工和服务、住宿条件和设施
Recomendado!!
2024 年 2 月入住 1 晚
Hotel Manager 于 2024年02月27日 的回复
Dear Dane,Thank you for recommending our hotel! We are thrilled to hear that you had a positive experience during your stay. Providing excellent service and a clean environment is our top priority, and we are glad that we met your expectations. Your recommendation means a lot to us, and we truly appreciate your kind words. We will continue to strive for excellence and ensure that all our guests have a pleasant and comfortable stay. We look forward to welcoming you back in the future and providing you with another enjoyable experience.Sincerely, Hotel Manager

10/10 超赞

Edwin

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Good hotel for staying.
2024 年 2 月入住 1 晚
Hotel Manager 于 2024年02月27日 的回复
Dear Edwin,Thank you for your perfect rating and positive feedback! We're thrilled to hear that you had a great experience during your stay with us. Providing a comfortable and enjoyable stay is our top priority, and we're delighted that we met your expectations. We look forward to welcoming you back for another pleasant stay in the future!Sincerely, Hotel Manager

8/10 还可以

Jolanta

满意:员工和服务,清洁度
2024 年 2 月入住 1 晚
Hotel Manager 于 2024年02月27日 的回复
Dear Jolanta,Thank you for your rating. We appreciate your feedback and would love to hear more about your stay. If there's anything specific you enjoyed or any areas you feel we could improve upon, please feel free to let us know. We value your input and hope to welcome you back for an even better experience in the future.Sincerely, Hotel Manager

2/10 糟糕

LaVonn

不满意:住宿条件和设施,服务设施
Nothing
2024 年 2 月入住 2 晚
Hotel Manager 于 2024年02月26日 的回复
Dear LaVonn,Thank you for selecting our property for your stay, although we're disappointed with the one-star rating. We apologize for any challenges you faced and are dedicated to ensuring your satisfaction. Your feedback is invaluable in helping us improve. We hope for the opportunity to exceed your expectations in the future.Sincerely, Hotel Manager

10/10 超赞

Gwenisha

与家人出行, 商务旅客
满意:服务设施
Amazing
2024 年 2 月入住 1 晚
Hotel Manager 于 2024年02月25日 的回复
Dear Gwenisha,Thank you for your perfect rating! We're thrilled to hear that you had an amazing experience with us. If you have any specific feedback or if there's anything we can do to make your next stay even better, please let us know. We look forward to welcoming you back for another wonderful experience!Sincerely, Hotel Manager

6/10 一般

Monika

与家人及幼儿出行
满意:员工和服务,清洁度
不满意:服务设施
We stayed here for a tournament, since it was last minute this was the only hotel available. The location is not the greatest, didn’t feel very safe. But I was about a 20 walk to the convention center and the outlets. I only walked during the day and Ubered back in the evening for safety reasons. Even though the hotel is run down, the rooms are actually really clean and they keep the hotel clean. Breakfast is decent and included in the price. The ladies who run the breakfast are super sweet and make sure you have anything you need
2024 年 2 月入住 3 晚
Hotel Manager 于 2024年02月24日 的回复
Dear Monika,Thank you for sharing your experience with us. We're glad to hear that you found our rooms clean and our breakfast satisfactory. We apologize for any inconvenience regarding the location and safety concerns. Your feedback is valuable to us, and we'll continue to strive for improvements. We appreciate your kind words about our breakfast staff and hope to welcome you back under better circumstances in the future.Sincerely, Hotel Manager

8/10 还可以

DOROTHEA

与家人出行, 带宠物出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I was impressed with the people who worked there. Very nice and some could not speak English. The owners of Best Western give people a chance to live the American dream by giving them a job.
2024 年 2 月入住 4 晚
Hotel Manager 于 2024年02月20日 的回复
Dear DOROTHEA,Thank you for your feedback! We're glad to hear that you were impressed with the people who worked at our hotel and that you found them to be very nice. We appreciate your recognition of the diverse workforce and the opportunity for individuals to live the American dream. If there's anything specific you think we could do to earn a higher rating next time, please let us know. We value your input and look forward to welcoming you back for another positive experience in the future!Sincerely, Hotel Manager

4/10 很差

Mary

2024 年 2 月入住 2 晚
Hotel Manager 于 2024年03月21日 的回复
Dear Mary,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely, Hotel Manager

10/10 超赞

Zakia

满意:住宿条件和设施,清洁度
2024 年 2 月入住 1 晚
Hotel Manager 于 2024年02月20日 的回复
Dear Zakia,Thank you for your perfect rating! We're thrilled that you had such a wonderful experience at our hotel. Providing excellent service and ensuring our guest's satisfaction is our top priority, so it's rewarding to know that we met your expectations. We appreciate your kind words and support. Thank you for choosing our hotel, and we look forward to welcoming you back for another outstanding stay in the future!Sincerely, Hotel Manager

2/10 糟糕

Caren

不满意:清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 2 晚
Hotel Manager 于 2024年02月19日 的回复
Dear Caren,Thank you for choosing our property for your stay, although we are disappointed to see that you have rated us with only one star. We apologize for any difficulties you may have encountered during your stay and we are committed to making sure that you have a pleasant experience. We would greatly appreciate your feedback so that we can identify and address any areas in which we fell short of your expectations. Our main priority is to ensure that you are completely satisfied and we hope that you consider staying with us again in the future. Sincerely, Hotel Manager

6/10 一般

Jamie

与家人出行
Not the greatest
1st i inquired to have conjoined rooms. I got to check in to confirm they did not note the 2 rooms, They changed my room and provided it when my family showed to check in told them there was trouble with the room. No conjoined room no solution. My shower in my room squeeked sonloud you could here it down the hall. Had reservations for 3. Put towls and wash clothes for 2. Complimentary shampoo and body soap where empty
2024 年 2 月入住 2 晚
Hotel Manager 于 2024年02月12日 的回复
Dear Jamie,Thank you for sharing your experience with us. We apologize for the inconveniences you encountered during your stay. It's disappointing to hear that we fell short of your expectations regarding the conjoined rooms, amenities, and maintenance issues. Your feedback is valuable, and we will address these concerns to improve our service. We hope to have the opportunity to make it up to you in the future.Sincerely, Hotel Manager

4/10 很差

Edward

不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 1 晚
Hotel Manager 于 2024年02月12日 的回复
Dear Edward,Thank you for sharing your rating. We apologize that your experience fell short of your expectations. We value your feedback and will use it to improve our services. If there is anything specific you would like to address or discuss further, please let us know. We appreciate your patronage and hope to have the opportunity to make it up to you in the future.Sincerely, Hotel Manager

8/10 还可以

Jonathan Enrique

与配偶出行
满意:清洁度、服务设施、住宿条件和设施
No hablan español
2024 年 2 月入住 1 晚
Hotel Manager 于 2024年02月11日 的回复
Dear Jonathan Enrique,Thank you for your feedback. We apologize for any inconvenience caused by our staff not speaking Spanish. We will take this into consideration as we strive to improve our services and accommodate the needs of all our guests. If you have any further concerns, please don't hesitate to reach out.Sincerely, Hotel Manager

6/10 一般

Laniqua

满意:员工和服务
不满意:住宿条件和设施,清洁度
2024 年 1 月入住 2 晚
Hotel Manager 于 2024年02月6日 的回复
Dear Laniqua,Thank you for your rating. We appreciate your feedback and are committed to improving our services to ensure a better experience for our guests. If you have any specific suggestions or concerns that you would like to share with us, please don't hesitate to reach out. We value your input and hope to have the opportunity to exceed your expectations on your next visit.Sincerely, Hotel Manager

10/10 超赞

Patricia Ann

2024 年 2 月入住 1 晚
Hotel Manager 于 2024年02月6日 的回复
Dear Patricia Ann,Thank you for your ten-star rating! We are absolutely delighted to hear that you had an exceptional experience with us. Our team works hard to provide top-notch service and create memorable experiences for our guests. Your feedback is greatly appreciated, and we look forward to the opportunity to serve you again in the future. Thank you for choosing us!Sincerely, Hotel Manager

8/10 还可以

Alfred

商务旅客
满意:住宿条件和设施,清洁度
Biz n AC
HEAT WASN'T WORKING...VERY COLD NITE VERY COLD ROOM
2024 年 1 月入住 1 晚
Hotel Manager 于 2024年02月5日 的回复
Dear Alfred,Thank you for your overall rating of 8 out of 10. We apologize for the inconvenience caused by the malfunctioning heat in your room, resulting in a cold night. Your comfort is important to us, and we'll promptly address this issue to ensure a more comfortable stay for our guests in the future.Sincerely, Hotel Manager

10/10 超赞

Elijah

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice property nice room great service
2024 年 2 月入住 1 晚
Hotel Manager 于 2024年02月4日 的回复
Dear Elijah,Thank you for your perfect rating and positive feedback! We're delighted to hear that you enjoyed your stay with us and that you found our property, room, and service to be great. Providing a pleasant experience for our guests is our priority, and we're glad that we met your expectations. We appreciate your kind words and hope to have the pleasure of welcoming you back for another wonderful stay in the future! Sincerely, Hotel Manager

8/10 还可以

Tanya

2024 年 1 月入住 1 晚
Hotel Manager 于 2024年02月4日 的回复
Dear Tanya, Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

8/10 还可以

Klara

满意:清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 1 晚
Hotel Manager 于 2024年01月30日 的回复
Dear Klara,We are grateful for your rating, indicating that your stay was satisfactory. We value your opinion and will use it to inform every member of our staff as we work to make improvements to our service. We sincerely appreciate your choice of our hotel and look forward to seeing you soon!Sincerely, Hotel Manager

6/10 一般

Virginia

与家人及幼儿出行, 商务旅客
满意:清洁度
不满意:住宿条件和设施
I didnt like how our room was 55°! We reserved our room we'd expect it to be warm. Then we had problems getting the heat in that room to work. They moved us to a different room. It was a pain to pack and unload all our stuff again but glad we did bc the heat in the new room worked great. That's until day 2 when the power went out. I understand its a summer tourist area but living in NJ this hotel should be prepared for winter accommodations as well. It took about 30 mins for the power to turn back on. Kept blaming the heat and the electrical issues on the weather. I was there for cheer competition. Even thou they handled the problems fairly quickly. If we have to compete in AC again, I'd go to a different hotel.
2024 年 1 月入住 2 晚
Hotel Manager 于 2024年01月26日 的回复
Dear Virginia,We sincerely apologize for the challenges you faced during your stay, including the temperature issues and power outages. Your experience does not meet our standards, and we appreciate your patience and understanding. We understand the inconvenience of having to change rooms and the impact it had on your stay. Your feedback is valuable, and we will address these issues to ensure a more comfortable experience for our guests in the future. We hope to have the opportunity to welcome you back and provide a more positive experience on any future visits to the area.Sincerely, Hotel Manager

8/10 还可以

Mike

满意:清洁度、员工和服务、服务设施、住宿条件和设施
I like the fact that hotel gave me a 3rd floor room. On 2nd floor there are rooms where hot water takes a long time to kick in. This was much quicker. Breakfast is always good. Rooms are clean, and beds are comfortable.
2024 年 1 月入住 1 晚
Hotel Manager 于 2024年01月26日 的回复
Dear Mike,Thank you for sharing your positive experience! We're delighted to hear that you enjoyed your stay on the 3rd floor with faster hot water access. It's great to know our breakfast, cleanliness, and comfortable beds met your expectations. We appreciate your kind words and look forward to hosting you again soon.Sincerely, Hotel Manager

8/10 还可以

raymond

2024 年 1 月入住 1 晚
Hotel Manager 于 2024年01月22日 的回复
Dear Raymond,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely, Hotel Manager

8/10 还可以

Lashawn

满意:清洁度
不满意:住宿条件和设施
2024 年 1 月入住 1 晚
Hotel Manager 于 2024年01月17日 的回复
Dear Lashawn,Thank you for the feedback! If there are specific areas where we can improve to make your experience even better next time, please let us know. We appreciate your rating and hope to have the opportunity to provide you with a flawless stay in the future.Sincerely, Hotel Manager

10/10 超赞

Kenny

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Everything was great
2024 年 1 月入住 1 晚
Hotel Manager 于 2024年01月16日 的回复
Dear Kenny,We appreciate your positive feedback. Striving to offer the best experience in town is our goal, and we take pride in consistently doing what's right to ensure an excellent guest experience. We look forward to the opportunity of hosting you frequently in the future. Thank you for your kind words!Sincerely, Hotel Manager

10/10 超赞

Beverly

与家人出行
不满意:服务设施
2024 年 1 月入住 1 晚
Hotel Manager 于 2024年01月15日 的回复
Dear Beverly,Thank you for awarding us a five-star rating! We're thrilled that you had a positive experience during your stay. Your satisfaction is our top priority, and we look forward to providing you with another exceptional stay in the future.Sincerely, Hotel Manager