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Reviews of Red Lion Inn & Suites Auburn

2.5 out of 5
Red Lion Inn & Suites Auburn
1875 Auburn Ravine Rd, Auburn, CA

Reviews

7.2

Good

Rating 10 - Excellent. 278 out of 1000 reviews" "
Rating 8 - Good. 323 out of 1000 reviews" "
Rating 6 - Okay. 189 out of 1000 reviews" "
Rating 4 - Poor. 120 out of 1000 reviews" "
Rating 2 - Terrible. 90 out of 1000 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Jean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free hot breakfast with eggs, sausage. Etc. Close to freeway and grocery store. Next to taco bell.
Stayed 1 night in Apr 2024

8/10 Good

Wallace

Travelled with partner
Liked: Staff & service
Comfortable with a good breakfast. The property could use some updates.
Stayed 1 night in May 2024

8/10 Good

James, Comptche

Liked: Cleanliness, staff & service, property conditions & facilities
pool but jacuzzi didn't work
Stayed 2 nights in May 2024

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable beds!
Stayed 1 night in May 2024

4/10 Poor

Antonia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I will never stay here again! I did not read the reviews; all I saw was Red Lion Hotel & Suites and never had any issue with any other hotels. No one was at the front desk when I arrived nor when I tried to check out. The towel rack in the bathroom fell off the wall; the toilet seat didn't even fit correctly nor was it the right size. The carpet was stained, the 2nd night we went back to our room our keys didn't work and we had to go back to the front desk. I called the front desk several time the first night with a question and no one answered the phone; I went downstairs and 'hit the bell' they had on the desk top and no one came. The ONLY good thing about our room was the large TV!
Stayed 2 nights in May 2024
Response from Guest Relations on 11 May 2024
We appreciate you sharing your thoughts with us. The account from your recent stay has been helpful to us. It is our top priority to provide all the comforts of home for our guests, and it saddens us greatly that you felt dissatisfied during your visit. Please know that this is not usual of our standards and we will be sure to make the necessary improvements. Please allow us another opportunity to show you a much better experience.

2/10 Terrible

Arnab, White Plains

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Air Conditioning did NOT work in our room - they did NOTHING to fix it. Breakfast ok, location ok - general cleanliness very pedestrian and basic - not ugly, but just baseline
Stayed 3 nights in Apr 2024
Response from Guest Relations on 6 May 2024
Dear Arnab,We use guest feedback to help us continuously improve the guest experience. Your concerns will be reviewed with our team to ensure that our cleaning protocols and amenities are up to our high standards and in working order. Please accept our apologies. The next time you travel back this way in the future, we hope you will allow us to show you a more improved experience we know we can provide.

10/10 Excellent

Sara

Liked: Staff & service
This location is within waking distance to fast food, and is close to a quality grocery store and the freeway ramp. It's adjacent to Auburn and is set back from a busy street. The staff is friendly and chatted with us when we checked in. We were able to check in early which was a bonus. The rooms include a small refrigerator and a microwave. They serve a hot breakfast, we did not eat there but we saw several families enjoying it. The property is older, the outdoor pool is not heated and the spa jets did not work properly.
Stayed 2 nights in Apr 2024

8/10 Good

Carolyn

Travelled with family
The outlets in our room didn't work except for one by the desk. The treadmill wasn't working, and as a runner that was one of the draws to the INN. The staff was great except one morning two of the employees were having an argument outside my room.
Stayed 4 nights in Apr 2024

10/10 Excellent

Art

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at this hotel many times and it's always a good place for a great price. The staff are very helpful, the bed is very comfortable and is simply convenient all the way around with easy freeway access, stores and restaurants nearby and many other positives.
Stayed 1 night in Apr 2024

6/10 Okay

Ben

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Beautiful lobby and surrounding grounds, but walls in room were dirty and didnt look to be vacuumed before my stay
Stayed 2 nights in Apr 2024

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, would stay again.
Stayed 4 nights in Apr 2024

10/10 Excellent

Paul

Stayed 1 night in Apr 2024

10/10 Excellent

Noelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff and quiet neighborhood. Rooms are clean and comfy
Stayed 1 night in Apr 2024

8/10 Good

HIROSHI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Probably the building is old but rooms are neat and clean. Considering the price, this is a good hotel to stay. I stayed for skiing with my two kids. I didn't eat their breakfast because they start serving at 7am and we left the girl before 7am.
Stayed 1 night in Mar 2024

4/10 Poor

Stephanie

Disliked: Cleanliness, property conditions & facilities
Bed sheets were clean and bed was comfortable but room was dirty.
Stayed 1 night in Mar 2024
Response from General Manager on 4 Apr 2024
Dear Stephanie,While our clean, comfy beds impressed you, it's unfortunate to hear that the same could not be said of the rest of the room. Your feedback is gratefully received and we will discuss your comments with our housekeeping team. Please consider giving us another chance in the future; we're confident that we can impress you.

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities
It is close to the freeway that's a plus. The room had a refrigerator and I was happy that I didn't have to use a bunch of ice to keep some things cool. However, that thing hissed and groaned and ran all night long. I was at the front desk on another matter and overheard the clerk behind the desk tell another guest that they would have to put up with an electrical problem in their room by saying "I am not an electrician". There were some splatters of food or something on the wall of the room. And to be quite honest, there was better toilet paper in the public rest area on I-5 than in my room.
Stayed 2 nights in Mar 2024

10/10 Excellent

Tamsyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Bed really comfy. TV lovely and big. Had an enjoyable time.
Stayed 1 night in Mar 2024

10/10 Excellent

Kim

Liked: Cleanliness, amenities, property conditions & facilities
nice property
Stayed 1 night in Mar 2024

8/10 Good

Thomas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable room, wi-fi, good breakfast. Couple of maintenance issues: shower turn-on valve was VERY sticky. Practically had to yank it out of the wall to turn the water on. Noisy fan in the A/C unit.
Stayed 1 night in Mar 2024

2/10 Terrible

Christopher

Disliked: Property conditions & facilities
Homeless people in parking lot. Can hear tvs and people arguing all night. Bugs in bathroom and room. Holes in walls . Towels torn and sheets stained.
Stayed 1 night in Mar 2024
Response from Guest Relations on 23 Mar 2024
Hello Christopher,We are deeply troubled to read about your recent experience at our establishment, and we want to extend our sincerest apologies for the numerous issues you encountered during your stay. Providing a safe, clean, and comfortable environment for all our guests is of the utmost importance to us, and it's clear that we failed to meet this standard in your case.The presence of bugs in your room, along with other cleanliness and maintenance concerns are deeply concerning and falls far short of the high standards we strive to maintain. We are committed to regaining your trust and providing you with the exceptional experience you deserve should you choose to stay with us again in the future.

10/10 Excellent

Francis

Stayed 1 night in Mar 2024

6/10 Okay

Edward, Sparks

Travelled with group
I’ve stayed here a few times but every time we stay here they give us a room that isn’t ready or something is wrong with it. Staff is nice but be prepared for a little inconvenience with the room issues. It is quiet. Don’t plan on your room being cleaned either, we were there for 3 days and they never made our room up.
Stayed 3 nights in Mar 2024

6/10 Okay

Ricardo

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Stay was ok but toilet was loose and sink was cloged. The dinning area the toaster did not work did not toast.
Stayed 1 night in Mar 2024

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice property, amazing staff. decent breakfast for the hotel category.
Stayed 2 nights in Mar 2024

4/10 Poor

Thomas

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
No towels in room, large cracks in bath tub, missing sink drain stopper, hvac temperature setting was very inaccurate, toaster at breakfast was broken, side exterior door did not latch (safety issue)
Stayed 1 night in Mar 2024
Response from Guest Relations on 13 Mar 2024
Dear Thomas,All guest feedback aids our continued efforts to improve the guest experience. We value the details you shared about your recent visit. Should you be traveling back this way in the future, we hope you will consider staying with us again to see all the ways we have improved.

10/10 Excellent

Thomas

Travelled with group
It's a motel. It's affordable. Not much else.
Stayed 1 night in Mar 2024

8/10 Good

Kim

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The bed was excellent very quiet
Stayed 1 night in Mar 2024

10/10 Excellent

Gennady

Travelled with family
Liked: Amenities
Nice hotel on the road to Lake Tahoe
Stayed 1 night in Mar 2024

8/10 Good

CHERIE K

Liked: Staff & service, amenities
Bed in the room was good!
Stayed 1 night in Feb 2024

8/10 Good

Margarita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

6/10 Okay

Mark

Liked: Cleanliness, staff & service
The staff was friendly and the breakfast was great. I would rate this higher except for one thing: we had zero room service. We we there 4 nights and never got room service. The third day we evev went to the front desk and asked for it. They said sure, but they never came. Other than that it was a good stay.
Stayed 4 nights in Feb 2024

10/10 Excellent

Duane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Polite staff. Outstanding property. Pleasant stay.
Stayed 1 night in Feb 2024

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent bang for your Buck
Very clean room . Comfortable bed. Quiet. Great breakfast with so much to choose from. Best deal around . I would definitely recommend this place and come back again .
Stayed 1 night in Feb 2024

10/10 Excellent

Jocelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Vernon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

2/10 Terrible

Julie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible! Would not give my business again
You sold our room out from under us because i80 got shut down over night!!!!! We need our money back and to make this right NOW!!!!
Stayed 1 night in Feb 2024
Response from Guest Relations on 19 Feb 2024
Dear Julie,Thank you for bringing your concerns to our attention. What you have shared does not convey a typical experience at our property, and we encourage you to reach out to us offline to discuss this matter further, as we never want to leave any billing concerns unresolved. We look forward to hearing from you and hope you consider returning for a better visit.

10/10 Excellent

Duane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and nice people.
Stayed 1 night in Feb 2024
Response from GM on 13 Feb 2024
Thank you so much for staying with us and thank you for taking time giving us a review.

10/10 Excellent

Marc

Travelled with family
Good Place
Good place to stay
Stayed 3 nights in Feb 2024
Response from GM on 13 Feb 2024
Thank you so much for staying with us and thank you for taking time giving us a review.

10/10 Excellent

Art

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was nothing to not like. The staff, location, facility, parking, relative safety are all quite good. Both employees were particularly pleasant and helpful.
Stayed 1 night in Feb 2024
Response from GM on 13 Feb 2024
Thank you so much for staying with us and thank you for taking time giving us review.

8/10 Good

DANIEL

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on 13 Feb 2024
Thank you so much for staying with us and thank you for taking time giving us review.

10/10 Excellent

Merret

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from GM on 13 Feb 2024
Thank you so much for staying with us and thank you for taking time giving us review.

2/10 Terrible

ross

Disliked: Cleanliness, property conditions & facilities
We rented two rooms. The heater DID not work in either room. In addition there we no additional blankets. It was in the low 30’s outside. Go somewhere else.
Stayed 1 night in Feb 2024
Response from Guest Relations on 12 Feb 2024
Dear Ross,We regret that you had an issue with the temperature in your room. Our maintenance team will be notified to ensure everything is working as it should. Please know that additional amenities can always be requested from our front desk team. During your future stay with us, we hope to impress you more and earn a perfect rating. Come back soon.

8/10 Good

Sheri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot for a clean, comfortable stay!
Very helpful and friendly staff. Clean rooms and a very comfortable bed. Overall it was a very good experience. Would very much recommend to anyone looking for a nice place to stay!
Stayed 1 night in Feb 2024
Response from GM on 13 Feb 2024
Thank you so much for staying with us and thank you for taking time giving us review. Looking forward seeing you again.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very professional and courteous at check in and check out. I'd gladly stay at this hotel in the future.
Stayed 1 night in Feb 2024
Response from GM on 13 Feb 2024
Thank you so much for staying with us and thank you for taking time giving us review. Looking forward seeing you again.

10/10 Excellent

Ronnie

Stayed 1 night in Feb 2024

6/10 Okay

Jeffrey

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Geralyn on 5 Feb 2024
Thank you so much for staying with us.

6/10 Okay

William, Reno

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Property needs an update
Stayed 1 night in Feb 2024
Response from GM on 5 Feb 2024
We're very sorry to disappointed you during your stay. We are working on upgrading and fixing our property. Hope to see you again and Thank you very much for staying with us.

10/10 Excellent

Duane

Liked: Staff & service
The people are nice
Stayed 1 night in Feb 2024
Response from GM on 5 Feb 2024
Thank you very much for staying with us.

6/10 Okay

Kevin

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
I-80 Was Closed, Not Much Choice
This place is rundown, loud, the bathroom was…special, the fan and heater were loud and it smelled like it used to be a smoking room. We barely slept.
Stayed 1 night in Feb 2024
Response from Geralyn on 4 Feb 2024
We apologized to disappoint you during your stay with us. We are gonna be working on our rooms that needed attention to details. Thank you for staying with us.

2/10 Terrible

Corey

Stayed 1 night in Feb 2024