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关于新西兰奥克兰机场酒店的点评

2.5 out of 5
新西兰奥克兰机场酒店
144 McKenzie Road, Auckland

点评

6.6
10 分 - 超赞。151 条好评，共有 1003 条点评" "
8 分 - 还可以。331 条好评，共有 1003 条点评" "
6 分 - 一般。272 条好评，共有 1003 条点评" "
4 分 - 很差。160 条好评，共有 1003 条点评" "
2 分 - 糟糕。89 条好评，共有 1003 条点评" "

6.8/10

清洁度

7.2/10

员工和服务

6.8/10

服务设施

6.2/10

住宿条件和设施

7.0/10

环保

点评

4/10 很差

CHIH-HSIN

与家人出行
满意：客房舒适度，清洁度
不满意：住宿条件和设施
Many mosquitoes
The receptionist didn't remind us of the fact that our breakfast was included, so it ended up that we found we paid extra for breakfast but totally missed it. The room is spacious, kind of quiet and equipped with an air conditioner, but you have to kill many mosquitoes (we killed 7) before you can have a good sleep. So generally speaking, I would not recommend this motel. 入住時櫃台沒有提醒我們當初有加價購買早餐和用餐相關規定事宜,所以我們回國了才發現錯過早餐.另外,房間雖然算寬敞安靜且備有一台冷氣,但蚊子非常多(門縫大~即便關緊窗戶都不見得有用),介意者請慎重考慮.
2020 年 1 月入住 1 晚
Reception 于 2020年02月18日 的回复
We apologise that you did not enjoy your stay. We will use your feedback to better improve our services

8/10 还可以

Wen

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
It is nice and clean
2019 年 4 月入住 1 晚
Filipe 于 2019年04月15日 的回复
Kia Ora Wen, Thank you for your feedback. We loved that you enjoyed your stay with us. Regards.

8/10 还可以

真实旅客

团体旅客
满意：清洁度、员工和服务、住宿条件和设施
Not at this moment, no comment yet. Just arrival, maybe when i am free next week
2019 年 3 月入住 1 晚
Filipe 于 2019年03月17日 的回复
Kia Ora, Thank you for your rating. We look forward to your feedback. Regards.

10/10 超赞

Wen ting

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 2 月入住 1 晚
Jinal 于 2019年02月11日 的回复
Kia Ora Thank you for your review & for choosing to stay with us. We look forward to welcoming you again in the near future. Regards, Auckland Airport Kiwi Motel Team.

8/10 还可以

PEIJING

满意：住宿条件和设施，员工和服务
不满意：清洁度
廚房鍋具不是很乾淨而且蠻舊的，但整體可接受
廚房鍋具不是很乾淨而且蠻舊的，其他設施不新但是堪用，作為一間過境旅館還算可以接受。
2018 年 10 月入住 1 晚
Reservations Team 于 2018年10月21日 的回复
Thank you for your feedback

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
airport shuttle is great. 24 hours service. there is a supermarket within 30 minutes walking distance
2018 年 7 月入住 1 晚
Sunaina 于 2018年07月20日 的回复
Dear Valued Guest, Thank you for taking the time out to review our property. We are happy to hear you enjoyed your stay with us. We hope to see you again in the near future!

8/10 还可以

ting

满意：客房舒适度，清洁度
餐厅服务不太好，点餐速度和出餐速度都超级慢，而且不好吃，牛排都焦了
Aman 于 2018年02月24日 的回复
Dear Valued Guest, It is great to hear that you had a first class stay with us! Thank you for taking the time to review our hotel! We hope you will come back and visit us soon!

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
It is said WiFi is available in room, but it is the fact no WiFi . Only WiFi us provided in the lobby. Although the receptionist give the new password as requested, the wording “no wifi” is shown on the screen of the mobile.
2017 年 12 月入住 2 晚
Rochelle 于 2018年01月6日 的回复
Dear Valued Guest, Thank you so much for your feedback. Any feedback we receive helps to make us better. I have passed on your feedback to the relevant department heads to address.

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2017 年 11 月入住 1 晚
Dorin 于 2017年11月16日 的回复
Dear Valued Guest, It is great to hear that you had a first class stay with us! Thank you for taking the time to review our hotel! We hope you will come back and visit us soon! Warm regards, Naaz

6/10 一般

Emily，HK

满意：清洁度、员工和服务、住宿条件和设施
房细但清潔，近機場但要坐機場巴士需付HKD36一位，酒店晚餐至9:30PM, 還可以。巴士準時，記住要用Visa購買的。
2017 年 10 月入住 1 晚
Gul 于 2017年11月1日 的回复
Dear Emily, It is great to hear that you had a first class stay with us! Thank you for taking the time to review our hotel! We hope you will come back and visit us soon! Warm regards,

10/10 超赞

Jun-Yu

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2017 年 9 月入住 1 晚
Dorin 于 2017年09月7日 的回复
Dear Jun-Yu, It is great to hear that you had a first class stay with us! Thank you for taking the time to review our hotel! We hope you will come back and visit us soon! Warm regards,

8/10 还可以

KWONG HUNG

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Good choice, good location
The price is good. The location is near the airport. It is the best choice that we have to take the early morning flight. The bad thing is that they provide limited data for the wifi usage.
2017 年 6 月入住 1 晚
Dorin 于 2017年06月22日 的回复
Hey Kwong. Thank you for your comments about the complimentary Wi-Fi. We are one of the few properties in New Zealand that offer complimentary Wi-Fi to all guests. It is disappointing to hear that our service did not work as it should have. Kind Regards

8/10 还可以

真实旅客

满意：客房舒适度
頗方便呢
酒店附近有大型超市,而且離機場不遠,方便乘長途機的旅客,酒店設施一般,但停車場車位多,而且十分近客房,提取行李十分輕鬆.
Gul 于 2017年05月6日 的回复
Dear Valued Guest, Thank you for taking the time to share your experience. We are very glad to hear that you had a very positive experience!

8/10 还可以

AN

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
酒店交通便利，干净整洁
整体感觉不错，离机场近，到市内也挺方便
Dorin 于 2017年05月6日 的回复
Hey An Dear Valued Guest, Thank you so much for your feedback. Any feedback we receive helps to make us better. Kind Regards

2/10 糟糕

真实旅客

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
不值得入住的酒店
沒試過住一間這麼差的酒店，大陸的賓館也比它好。首先房間暖氣不暖，摩打拆天吵，洗藻熱水時有時無，也不夠熱，更甚廁所門鎖是壞的，裡外都開不了。行李任由放在一個不上鎖的房間，不負責保管也不承擔任何責任。還要求上午十點前check out. 服務態度超級差。貨不對榜。
Dorin 于 2015年09月19日 的回复
Dear Valued Guest I thank you for taking your valuable time out and providing such a constructive feedback. I will obviously review this issue with the team in order to avoid any future occurrence. I hope that you will give us the opportunity to show you our high level of services on your next visit. Warm Regards Auckland Airport Kiwi Motel

6/10 一般

Sam

離機場近，方便晚到早離的搭機旅客，櫃檯服務不親切，退房時還要去隔壁的Hotel退房，老闆應該是同一個人
vea 于 2015年03月26日 的回复
Dear Sam, Thank you for taking the time to review our motel! We hope you will come back and visit us soon! Warm regards, Auckland Airport Kiwi Motel

10/10 超赞

Elenor Selma

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Was value for money - really appreciated the dining room being open in the evening.
2024 年 4 月入住 1 晚

8/10 还可以

Joan

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 1 晚
Auckland Airport Kiwi Motel 于 2024年02月18日 的回复
Kia Ora Joan,Thank you for your feedback, your feedback is important to us as it helps us to improvr and provide best services to our guests. We are glad that you had a pleasant stay with us. Looking forward to welcome you back to our Motel.Best Regards

4/10 很差

Malae

与家人及幼儿出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
The outside area was good for kids especially with a big group with lots of kids, but the rooms were ok, cleaning service was not good, we were cleaning our rooms ourselves with taking rubbish out and going to ask for clean towels and taking the dirty towels to the cleaners. So over all wasn’t the greatest experience.
2024 年 1 月入住 3 晚
Auckland Airport Kiwi Hotel 于 2024年02月7日 的回复
Dear MalaeGreetings of the day!Thank you for sharing your feedback, we apologize for the inconvenience caused during your stay. Your feedback is very important to us, we have shared your review with our team and we ensure we will work on all aspects of your concerns. We assure you that we will work hard and ensure that we take all necessary steps so that you have a much better experience in your next visit.We at Auckland Airport Kiwi Hotel, look forward to provide the best of our services.ThanksWarm Regards

4/10 很差

真实旅客

满意：员工和服务
不满意：住宿条件和设施，清洁度
Cons: - Air condition was not providing cool air and had to ask for a service. They fixed it same day. - we asked to be moved to another room because of Cleanliness and hygene, the new room did not have a toilet paper hanger on the wall. - Cleanliness and hygiene is poor. - Breakfast buffet is poor Pros: - Friendly staff - They provided free complementary breakfast after complaining.
2023 年 12 月入住 8 晚
Auckland Airport Kiwi Motel 于 2024年02月7日 的回复
Kia OraThank you for sharing your recent experience of Auckland Airport Kiwi Hotel. I am disappointed your time with us was not positive and I can assure you it is not the usual standard on which we pride ourselves. Cleanliness and guests need are our priority, we look forward that every guest that comes to our hotel checks out with good experience and good memories. We have passed this issue to our housekeeping team and management and the matter is currently being reviewed. Looking forward to welcoming you to our hotel again and its for sure you won’t be disappointed this time.Best regards Auckland Airport Kiwi Hotel

10/10 超赞

Ashley

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施
We had an amazing stay at the Auckland Airport Kiwi hotel. The staff are super helpful and friendly, our room was perfect for what we needed for our family of 5. Tidy, clean and up to date inside our room. Free wifi. Food was delicious at the restaurant will definitely be back again!
2023 年 12 月入住 3 晚
Auckland Airport Kiwi Motel 于 2024年01月1日 的回复
Dear AshleyThank you for sharing your valued feedback. We are glad to hear that you had a good stay and you enjoyed our services here at Auckland Aiport Kiwi Motel.We look forward to your next visit.ThanksWam Regards

10/10 超赞

Michael

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Highly recommend!
I stay here once a year when I travel to NZ. All the staff are very friendly. The restaurant serves excellent food. The rooms are very nice, especially the ones on the motel section. Plus, you can't beat the price!
2023 年 12 月入住 1 晚
Auckland Airport Kiwi Motel 于 2024年01月1日 的回复
Dear GuestThank you for sharing your valued feedback. We are glad to hear that you had a good stay and you enjoyed our services here at Auckland Aiport Kiwi Motel.We look forward to your next visit.ThanksWam Regards

6/10 一般

julio

与家人出行
满意：清洁度、员工和服务、客房舒适度
Excellent rapport qualité prix
Excellent rapport qualité prix. Nous étions trois et la chambre est suffisamment grande sans se marcher sur les pieds. Il y a une grande prairie derrière et une cour devant avec table sur laquelle on peut manger. La chambre est équipée de frigo, four à micro-ondes, plaques, vaisselle pour trois, de quoi faire à manger pour trois.
2023 年 12 月入住 6 晚
Auckland Airport Kiwi Motel 于 2024年01月31日 的回复
Dear JulioGreetings of the Day!Thank you for your feedback. We hope you had a comfortable stay with us at Auckland Airport Kiwi Hotel. We look forward to welcome you for your next visit. We will ensure that you have a better experience during your next visit.ThanksHave a good day

6/10 一般

FRANK

满意：清洁度、员工和服务、住宿条件和设施
Good price bad water pressure
The good: Great price, clean, comfortable,roomy and friendly staff. The bad: Low water pressure. The shower was either really hot or really cold. The room smelled like a gym.
2023 年 12 月入住 1 晚
Auckland Airport Kiwi Motel 于 2024年01月1日 的回复
Dear Sir,Greetings of the day!Thank you for sharing your valued feedback. We apologize for the inconvenience during your stay. We will surely work on the above mentioned points and ensure you have a better stay with us, the next time. ThanksWarm Regards

8/10 还可以

Raiha

满意：清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 2 晚
Auckland Airport Kiwi Motel 于 2024年01月1日 的回复
Dear GuestThnak you for your feedback. We look forward to make your next stay even better and more comfortable.Have a good DayThanks

8/10 还可以

Carl

与家人出行
满意：住宿条件和设施，清洁度
Very convinient to the airport but blanket should be washed after each tennant. TV remote had a fkat battery and no battery cover.
2023 年 1 月入住 1 晚
Reservations 于 2023年02月12日 的回复
Thank you for your feedback.We would really take care of all the facilities provided in the room.

8/10 还可以

Margrit

与家人出行
满意：客房舒适度，员工和服务
2023 年 1 月入住 1 晚
Reservations 于 2023年02月12日 的回复
Thanks for the rating and we will keep up the good work.

8/10 还可以

Laurentius

2023 年 1 月入住 1 晚
AAKH 于 2023年01月15日 的回复
Thank you

2/10 糟糕

Gysbertus

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Won’t be back.
Booked last minute as needed to travel urgently. Only needed a solo room for the evening as flight was departing at 6 am. Unfortunately the room and bathroom wasn’t overly clean, no cups or glasses to drink from in the room but there was an ironing board with no iron!! Wouldn’t rush back.
2022 年 12 月入住 1 晚
Kiwi Motel 于 2022年12月31日 的回复
Thank you for your feedback.

8/10 还可以

Sofaia

与家人出行
满意：员工和服务、服务设施、住宿条件和设施
Good
Reservations 于 2022年12月29日 的回复
Dear Guest,Thank you for your feedback.

8/10 还可以

真实旅客

与家人出行
满意：员工和服务、住宿条件和设施、客房舒适度
2022 年 12 月入住 1 晚
AAKH 于 2022年12月29日 的回复
Dear Guest,Thank you for your feedback.

8/10 还可以

CC

2022 年 12 月入住 1 晚
Kiwi Motel 于 2022年12月21日 的回复
THANK YOU FOR YOUR RATINGS

8/10 还可以

polly

与配偶出行
满意：住宿条件和设施，清洁度
A little shabby but great value and location
Kiwi Motel 于 2022年12月15日 的回复
Thank you for your feedback

8/10 还可以

Inacio

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It was nice and close to the airport. The room was set up for 3 people with a kitchenette yet only had one chair and no table to sit at. It had hanging space, but no hangers.
Kiwi Motel 于 2022年12月15日 的回复
Thank you for your feedback

6/10 一般

Tatsuya

商务旅客
不满意：住宿条件和设施
周りに何もなく退屈だった。 空港が近いので、泊まるだけならアリだと思う。
Kiwi Motel 于 2022年12月15日 的回复
Thank you for your feedback

6/10 一般

Neville

满意：服务设施，员工和服务

2/10 糟糕

Rachael

与家人及幼儿出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
What an awful place to stay. We booked a motel but were put in a backpackers. The room was dirty and damaged. The kitchen was falling apart, the kitchen untensils were filthy. Some of the windows didnt close properly or lock. We left as early as possible. I wish id read all the reviews on google and the copied and pasted replies from the hotel before booking here.
2022 年 11 月入住 1 晚
Kiwi Motel 于 2022年11月28日 的回复
Kia Ora , Thank you for sharing your recent experience of Auckland Airport Kiwi Hotel. I am disappointed your time with us was not positive and I can assure you it is not the usual standard on which we pride ourselves. Cleanliness and guests need are our priority, we look forward that every guest that comes to our hotel checks out with good experience and good memories. We have passed this issue to our housekeeping team and management and the matter is currently being reviewed. Looking forward to welcoming you to our hotel again

8/10 还可以

Neville

与配偶出行
满意：员工和服务
Duvet on bed loooked grubby. Only one mug and one cereal bowl in rrom.
2022 年 11 月入住 2 晚
AAKH 于 2022年11月26日 的回复
Kia Ora, Thank you for taking your time out and providing us with your feedback. It’s a disappointment that you have not enjoyed your stay with us, and we are sorry that you didn’t receive what you expected. This is not how we are. we are very particular when it comes to our guest needs, the issue that you arise has been passed to our housekeeping team. Looking forward to welcoming you again to our Hotel and we promise you won’t be disappointed this time. Kind regards Auckland Airport Kiwi Hotel

2/10 糟糕

Diane

不满意：清洁度、员工和服务、住宿条件和设施
Shown to room. Hadn’t been clean shower was dirty no beverage facilities. Asked to change. Second room toilet was dirty. Bed linen stained window broken couldn’t be closed. Refused refund. Never experienced such an awful facility. Relocated to alternative venue.
2022 年 11 月入住 1 晚
AAKH 于 2022年11月26日 的回复
Kia Ora, Thank you for taking your time out and providing us with your feedback. It’s a disappointment that you have not enjoyed your stay with us, and we are sorry that you didn’t receive what you expected. This is not how we are. we are very particular when it comes to our guest needs, the issue that you arise has been passed to our housekeeping team. Looking forward to welcoming you again to our Hotel and we promise you won’t be disappointed this time. Kind regards Auckland Airport Kiwi Hotel

2/10 糟糕

Luke

不满意：员工和服务
2022 年 11 月入住 1 晚

6/10 一般

Tyler

与家人出行
满意：住宿条件和设施，服务设施
Was perfect for me and my family. Wasn't very impressed with staff when I checked in a little rude one was
2022 年 11 月入住 2 晚
Kiwi Motel 于 2022年11月15日 的回复
Kia Ora,Thank you for your feedback, we will pass on your comments to our front desk Manager.

6/10 一般

MOORIA

2022 年 11 月入住 3 晚

10/10 超赞

Jennifer

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Handy to airport and had a lovely meal.
Kiwi Motel 于 2022年11月11日 的回复
Thank you

10/10 超赞

Kathleen

Great room,price, comfortable, clean. Dinner service unco ordinated, took time be served otherwise staff and meal great
2022 年 11 月入住 1 晚
AAKH 于 2022年11月11日 的回复
Kia Ora, Thank you for taking your time out and providing us with your feedback. Looking forward to welcoming you again Kind regards, Auckland Airport Kiwi Hotel

8/10 还可以

William

4/10 很差

Elizabeth

8/10 还可以

Philip

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Staff were very friendly and late check in was permitted
2022 年 10 月入住 1 晚
Reservations 于 2022年10月29日 的回复
Thank you for your kind feedback, we look forward to welcoming you to our motel sometime again and for sure you’ll enjoy your stay with us. Bes regards Auckland Airport Kiwi Motel

6/10 一般

Terence

与家人及幼儿出行
不满意：员工和服务
Location was Good Average Staff , I don't think they wanted to be there.
2022 年 10 月入住 4 晚
AAKH 于 2022年10月26日 的回复
We appreciate the time you have taken to give your feedback and apologise for the experience you have outlined. We have addressed the communication described with our staff and are currently reviewing. Wishing you all the best with your future travels

4/10 很差

Peter

与配偶出行
Zum zweiten Mal keine Chance zur Übernachtung. Da sich unsere Flüge verschoben hatten, informierte ich das Hotel, dass wir zu einem späteren Zeitpunkt anreisen. Weil ich nicht über Expedia geschrieben habe, wurden meine Mails nicht beachtet, sodass wir vor einem ausgebuchten Hotel standen. Dank der Dame am Empfang wurden wir in ein anderes Motel vermittelt. Ich könnte jetzt noch schreiben, was ich bei der Buchung des Kiwi Motels erlebt habe, aber das würde Seiten füllen. Im Ergebnis: UNFLEXIBELE UNTERKUNFT.
2022 年 10 月入住 1 晚
AAKH 于 2022年10月26日 的回复
Dear Peter, apologies for this delayed response. We appreciate the time you have taken to give your feedback and apologise for the experience you have outlined, this is not how we expect first time visitors or any visitors to the hotel to be treated. We have addressed the communication described with our staff and are currently reviewing. Wishing you all the best with your future travels

6/10 一般

Andrea

2022 年 10 月入住 1 晚
Kiwi Motel 于 2022年10月13日 的回复
Dear Andrea,Thank you for your feedback.