Thank you Pak On for your online rating,Our team and I look forward to seeing you again soon.Kind regards,Ramon James - General Manager

Thank you for your feedback, We have taken your comments on board and they will be discussed at our HOD meeting. See you again soon

Thank you for your feedback, It appears that your stay could have been better. We pride ourselves providing clean, comfortable accommodation to all our guest, and I sincerely apologizes for the shortfall from our behalf

Thank you for your feedback, Your review has been most welcomed and very well received. Hope to see you again soon

Hi Lai Fong Thank you for your feedback, Your review has been most welcomed and very well received. Hope to see you again soon

Thank you for your feedback, Have a nice day, Kind regards

Good morning Charlotte,Thank you for your online review and rating,We are undergoing some major renovations and public areas at the moment which is exciting!Feel free to call us before a future booking and we will ensure you are well looked after.See you again soon,Kind regards,Ramon James - General Manager

Good morning Julie,Great to see you enjoyed your stay again, we look forward to welcoming you back soon.Kind regards,Ramon James - General Manager

Good morning Christopher,Thank you for your great online review!Great to see you enjoyed your stay and we look forward to seeing you again soon.Kind regards,Ramon James - General Manager

Good morning Ratu,Thank you for your 4/5 online rating, we look forward to seeing you again soon.Kind regards,Ramon James - General Manager

Good morning Zelda,Thank you for the 5 out of 5 online rating!We look forward to seeing you again soon,Kind regards,Ramon James - General Manager

Good morning Vicky,Thank you for your online feedback, we look forward to welcoming you back in the near future.Kind regards,Ramon James - General Manager

Thank you Rahma, see you again soon.Kind regards,

Good morning Richard,Thank you for your online feedback, we look forward to welcoming you back in the near future.Kind regards,Ramon James - General Manager

Good morning Chi Fai,Thank you for your online feedback, Our central location with complimentary car parking is a great way to start your New Zealand adventure!We look forward to welcoming you back in the near future.Kind regards,Ramon James - General Manager

Good morning Nigel,Thank you for your online feedback,We agree our new bathrooms are fantastic, we have started work on our public areas, lobby, restaurant and main entrance.Our team and I look forward to welcoming you back in the near future.

Thank you Ian, we love the upgrades. Plenty more to do in the public spaces.See you again soon,

Good morning Ari,Thank you for your feedback,Our buildings are currently undergoing a roof repair, full building wash and full repaint. We look forward to the results in due course.Kind regards,Ramon James - General Manager

Good morning Shelley,Thank you for your online feedback in regards to our busy breakfast buffet, it is certainly very popular!We look forward to welcoming you back soon,Kind regards,Ramon James - General Manager

Good morning Omar,Thank you for your online feedback,It is great for our team and I to see you enjoyed your stay, we look forward to seeing you again very soon.Kind regards,Ramon James - General Manager

Thank you Brooke!See you again soon,

Good morning Andreas,Thank you for your online feedback,It is great for our team and I to see you enjoyed your stay, we look forward to seeing you again very soon.Kind regards,Ramon James - General Manager

Good morning Michelle,Thank you for your online feedback, Great to see you enjoyed your stay, we look forward to welcoming you back in the near future.Kind regards,Ramon James - General Manager

Good morning Dale,Thank you for your online review,We appreciate your feedback and taken on board your comment about artwork. We are currently looking at options for this across the hotel.I have passed your feedback onto our Food and Beverage teams. Great to see you enjoyed our location and found our rooms up to your expected standard.Our team and I look forward to seeing you again soon,Kind regards,Ramon James - General Manager

Thank you Warren, see you again soon.Kind regards,Ramon James - General Manager

Good morning Kevin,Thank you for your online feedback,It is great for our team and I to see you enjoyed your stay, we look forward to seeing you again very soon.Kind regards,Ramon James - General Manager

Good morning Merilyn,Thank you for your recent online review,Our location and spacious rooms certainly are popular for guests staying just one night or many more.See you again soon,Kind regards,Ramon James - General Manager

Good morning Claudia,Thank you for your online feedback,It is great for our team and I to see you enjoyed your stay, we look forward to seeing you again very soon.Kind regards,Ramon James - General Manager

Good morning Tracy,Thank you for your online feedback,It is great for our team and I to see you enjoyed your stay, we look forward to seeing you again very soon.Kind regards,Ramon James - General Manager

Thank you Zoe for the 5 out of 5 rating!

Good morning Shahab,Thank you for your online 4 out 5 rating with Expedia,We look forward to seeing you again soon,Kind regards,Ramon James - General Manager

Good afternoon Tony,Thank you for your feedback,We appreciate your kind feedback in regards to the teams and especially Lanie. I will be sure to share this review with Lanie.We look forward to welcoming you back to the hotel in the near future.Kind regards,Ramon James - General Manager

Good morning Justin,Thank you for your feedback, I apologise that you experienced no WIFI or phone connection, our team would have been quick to change your room if required. We understand the importance on connectivity while travelling. Kind regards,Ramon James - General Manager

Good morning Elena,Thank you for your online feedback, Great to see you enjoyed your stay, our carparks are considered narrow by some of our guests. We have had these measured with a view of keeping them as large as possible with many more bigger vehicles now on the roads.We look forward to welcoming you back to the hotel in the near future,Kind regards,Ramon James - General Manager

Good afternoon Nevilla,Good afternoon Audra,Thank you for your online feedback,We had to undergo some some significant roof repairs and a full repaint so the pool was deemed to be closed for a short while. The scaffolding is now removed, the pool open and the entire building washed and cleaned!Our team look forward to seeing you again soon,Kind regards,Ramon James - General Manager

Good afternoon Edith,Thank you for your feedback, we endeavour to have every room ready by 3pm which is our arrival time. Unfortunately, our pool was shut while we went a full building wash and paint - this is now done and the pool is busy again.Our team and I do hope to see you again soon, Kind regards,Ramon James - General Manager

Good morning Melissa,Thank you for your 5/5 rating!We look forward to seeing you again soon,Kind regards,Ramon James - General Manager

Good morning Rebecca,Thank you for your feedback, we are looking forward to being able to showcase our property once fully refurbished! We look forward to seeing you again very soon,Kind regards,Ramon James

Good morning Tracy,Thank you for your 5/5 rating!Great to see yo enjoyed our complimentary carparking, our central location and restaurant. Our free car parking and central location are a perfect combo!We look forward to seeing you again soon,Kind regards,Ramon James - General Manager

Thank you Robert for your 10/10 online review!

Good morning Colin,Thank you for your feedback, I have shared your review with our teams. They love to read positive feedback.The scaffolding has now been removed and the building is looking fantastic!We look forward to seeing you again soon,Kind regards,Ramon James - General Manager

Good morning Diego,Thank you for your feedback, I have passed on your review to our breakfast team to ensure a comfortable temperature in the Restaurant for all guests.Kind regards,Ramon James - General Manager

Good morning Ji,Thank you for your online review, Nice to see you enjoyed the Rose Gardens across the road, they are very popular especially in the summer months.We look forward to seeing you again soon,Ramon James - General Manager

Good morning Finn,We love to share our 5/5 ratings, thank you!Our team and I look forward to seeing you again soon,Kind regards,Ramon James - General Manager

Good morning Geoff,We love the 5/5 rating, our team and I look forward to seeing you again soon.Kind regards,Ramon James - General Manager

Good morning John,Great to see you enjoyed your stay, see you again soon.Kind regards,Ramon James - General Manager

Good afternoon Aimee,Great to see you liked our central location and room cleanliness standards.We had to undergo some some significant roof repairs and a full repaint so the pool was deemed to be closed for a short while. The scaffolding is now removed, the pool open and the entire building washed and cleaned!Our team look forward to seeing you again soon,Kind regards,Ramon James - General Manager

Good afternoon Laura,Thank you for your online 5/5 rating score and comments.The refurbishment is almost coming to a close, you will have to come back and see us so we can showcase the new property!I have let Daniel know about your review, we agree he is very helpful.Our team and I look forward to seeing you again,Kind regards,Ramon James - General Manager

Good afternoon Audra,Thank you for your online feedback,We had to undergo some some significant roof repairs and a full repaint so the pool was deemed to be closed for a short while. The scaffolding is now removed, the pool open and the entire building washed and cleaned!Our team look forward to seeing you again soon,Kind regards,Ramon James - General Manager

Good morning Caren,Thank you for your online review,Great to see you enjoyed your stay, we are glad you enjoyed one of the new rooms, they are a significant change!See you again next time,Kind regards,Ramon James - General Manager