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关于翡翠酒店的点评

4 out of 5
翡翠酒店
16 The Promenade, Auckland

点评

8.8

超赞

10 分 - 超赞。104 条好评，共有 196 条点评" "
8 分 - 还可以。69 条好评，共有 196 条点评" "
6 分 - 一般。15 条好评，共有 196 条点评" "
4 分 - 很差。5 条好评，共有 196 条点评" "
2 分 - 糟糕。3 条好评，共有 196 条点评" "

9.2/10

清洁度

8.6/10

员工和服务

8.8/10

服务设施

8.4/10

住宿条件和设施

8.6/10

环保

点评

10/10 超赞

Lau

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 3 月入住 2 晚
Janice 于 2019年03月18日 的回复
We are thrilled that you enjoyed your stay with us and hope you are able to return to our Emerald Gem. Safe travels!

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
很好的選擇
寧靜舒適，靠近海灘，悠閒渡假之選。

10/10 超赞

Deirdre

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice tropical atmosphere with comfortable rooms. The location is just up the hill from a great cafe and a lovely dog friendly beach. We enjoyed our stay very much!
2024 年 4 月入住 2 晚
Janice 于 2024年05月15日 的回复
Thank you DeirdreThrilled to hear you enjoyed your stay.We do hope you have the opportunity to stay with us againKind regards

10/10 超赞

Chad

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I have stayed here every trip to New Zealand . Full kitchens , coffee plunger , electric kettle , fridge , cooking utensils all provided .
2024 年 4 月入住 2 晚
Janice 于 2024年05月15日 的回复
It is always lovely to read the message of a satisfied customer! Amazing Chad! Will look forward to seeing you again!Kind regards

8/10 还可以

??

与家人及幼儿出行
满意：清洁度、员工和服务、住宿条件和设施
子供の遊ぶパークが近くにあり、よかったです。
2024 年 3 月入住 2 晚
Janice 于 2024年03月29日 的回复
Thank you for your review.

10/10 超赞

Kevin

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 1 晚
Janice 于 2024年03月29日 的回复
Thank you for your positive review Kevin - look forward to seeing you again in the future

10/10 超赞

anne

团体旅客
满意：服务设施
A calm and serene oasis next to the water!
2024 年 3 月入住 3 晚
Janice 于 2024年03月29日 的回复
Thank you Anne - pleased you found our little oasis in Auckland.We look forward to seeing you again.

10/10 超赞

Blake

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Property is an oasis in the city. Quiet, well kept, super nice people, super close to the beach and walkable restaurants (highly recommend Tokyo Bay!) This is not an ultra fancy and ultra modern resort - that's not why you are staying here and that's not what they are trying to be. As others have mentioned, no AC but it really isn't necessary - open the windows and let the air flow through (fans were provided if necessary). 5 stars, would ABSOLUTELY stay here again!
2024 年 3 月入住 1 晚
Emerald Inn reservations 于 2024年03月10日 的回复
Hi Blake,Thank you for your review. We are so glad you enjoyed our beachside oasis!We look forward to hosting you again in the future!

6/10 一般

N j

与配偶出行
满意：清洁度
不满意：住宿条件和设施，服务设施
We paid $350 per night and for that price, we were expecting there to be air-conditioning. The decor was a bit dated and it felt like they scrimped wherever possible eg toiletries, toilet paper. On the plus side, it was in an amazing area - right next to the beautiful beach and walking distance to a vibrant town with multiple wonderful restaurants/shops.
2024 年 2 月入住 2 晚
Janice 于 2024年03月29日 的回复
Thank you for your review Nick.We are trialing new amenities at present with the view to upgrading them. There are fans in all rooms and yes we do agree there is no aircon. However we are pleased you enjoyed the location of our property and look forward to seeing you again

10/10 超赞

真实旅客

满意：清洁度、员工和服务、客房舒适度
Lovely location and our stay was really enjoyable. The only negative was the fan was on which was noisy and we were unable to turn it off. The cleaners told us it could only be turned off from the downstairs unit (we were in the upstairs unit) which seemed a bit strange. It led to the unit beside us complaining about the fan noise but it was out of our control.
2023 年 12 月入住 3 晚

10/10 超赞

Peter

2023 年 12 月入住 1 晚

10/10 超赞

Giovanni，San Geronimo

满意：清洁度
2023 年 11 月入住 2 晚

10/10 超赞

John

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We were welcomed by the manager and her assistant almost as if we were friends. By walking only 100 meters we had an amazing view of Rang-it-to-to Island and a beautiful beach lined with Po-hu-to-ka-wa trees.
2023 年 7 月入住 3 晚
Janice 于 2023年08月5日 的回复
We all certainly enjoyed meeting you both and hope its not too long before you come back this way again. I hope your homeward journey has been smooth and uneventful!Kind regardsJanice

6/10 一般

LISA

2023 年 6 月入住 2 晚
Janice 于 2023年07月17日 的回复
Thnak you for your review

8/10 还可以

Greg

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 6 月入住 3 晚
Emerald Inn 于 2023年06月8日 的回复
Hi Greg,Many thanks for taking the time to submit a review and we look forward to welcoming you back here again sometime in the future.Kind regards,Liz

10/10 超赞

Tracey

满意：清洁度、员工和服务、住宿条件和设施
2023 年 6 月入住 1 晚
Emerald Inn 于 2023年06月6日 的回复
Hi TraceyMany thanks for taking the time to submit a review.We are so pleased that you enjoyed your stay here and hope to see you again sometime in the future.All the bestEmerald Inn

10/10 超赞

Carola

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Sehr freundlich und hilfsbereit . In 3 Gehminuten ist der Strand , Einkaufsmöglichkeiten und Bars . Perfekt gelegen
2023 年 5 月入住 5 晚
Janice 于 2023年07月17日 的回复
Thnak you for taking the time to review Carola. We would love to see you again!Kind regardsJanice

10/10 超赞

judith

2023 年 4 月入住 3 晚
Janice 于 2023年04月21日 的回复
Thank you for your review Judith We hope you are able to spend some time with us again in the futureKind regardsJanice

10/10 超赞

Valerie

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great stay
Great location and within easy reach of beach and bars etc, lovely complex and friendly staff, would definitely stay again and recommend
2023 年 3 月入住 4 晚
Janice 于 2023年04月8日 的回复
Thank you for your review Valerie. We are thrilled to know you enjoyed your stay in Takapuna and look forward to another visit sometime in the future.Best regards and happy travelsJanice

10/10 超赞

Geoff

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
they were the best owners we have met, friendly and helpful, we will def stay here again in a heart beat.
2023 年 3 月入住 3 晚
Janice 于 2023年03月12日 的回复
It was pleasure to meet you and have you stay with us. We look forward to seeing you again sometime in the future.All the very best, Kind regardsJanice

6/10 一般

William

2023 年 1 月入住 5 晚
Janice 于 2023年03月12日 的回复
Thank you for taking the time to review WilliamWe look forward to welcoming you back againBest regardsJAnice

2/10 糟糕

Jean-Louis

2023 年 1 月入住 1 晚
Janice 于 2023年01月11日 的回复
I am sorry to read that you did not enjoy your stay and would be interested in knowing what we could have done to rectify any issues you had.Kind regards

10/10 超赞

Wendy

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Close to beach and amenities.

10/10 超赞

LEE

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Lovely setting. The gardens are amazing. Very helpful, friendly staff. Super clean rooms. Close to top class restaurants and beach. Wasn’t aware of any recycling facilities. Parking is incredibly tight also. An extra armchair was really needed. One small sofa in 2 bedroom unit wasn’t sufficient. When requested, none was available but noticed one in photo online. However would definitely stay again.
2022 年 7 月入住 8 晚
Janice 于 2022年08月9日 的回复
Thank you for your review. We acknowledge you comment regarding an extra chair and will consider this for the future. We look forward to seeing you again Kind regards Janice

8/10 还可以

Val

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I thought it nice and quite and close to many functions centre and beach restaurants etc
2022 年 6 月入住 1 晚
Janice 于 2022年07月2日 的回复
Thank you Val. I hope you all enjoyed a special weekend together. Maybe we will see you for another mothers treat !

10/10 超赞

真实旅客

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Perfect accommodation !
An excellent position and a lovely place to sty. The only question was the size of the soaps in the bathroom. Far too small with preference being liquid soap
2022 年 6 月入住 2 晚
Janice 于 2022年06月28日 的回复
Thank you for your feedback - I appreciate and will consider a different option. Thank you Janice

4/10 很差

Mark

不满意：清洁度、住宿条件和设施、客房舒适度
Bad Apple in the Fruit Bowl of NZ
Stay clear of this one! As rough a motel as you can find in NZ. Never been updated and sketchy customers.
2022 年 5 月入住 2 晚
Janice 于 2022年06月27日 的回复
I think there must be confusion Mark - I wonder if you have the right motel. This is not true of The Emerald Inn in Takapuna

10/10 超赞

Neil

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful spot which is very close to town and the beach.
2022 年 4 月入住 2 晚
Janice 于 2022年06月28日 的回复
Thank you Neil. I hope you are able to return. Best regards

8/10 还可以

Wendy

2022 年 3 月入住 2 晚

10/10 超赞

Kevin

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Lovely secluded location a very short walk to the beach
2022 年 1 月入住 2 晚
Janice 于 2022年01月30日 的回复
Thrilled to hear you had an enjoyable stay and we do look forward to seeing you again.

8/10 还可以

Greg

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice stay
We always like this motel. Great position. Lovely surroundings. Good service. Comfortable clean units. Nice decor.
2022 年 1 月入住 1 晚
Janice 于 2022年01月30日 的回复
Looking forward to seeing you agin Greg! Take care ...safe travels.

8/10 还可以

真实旅客

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Fab
2021 年 7 月入住 1 晚
Janice 于 2022年06月28日 的回复
Thank you for your feedback ..much appreciated!

10/10 超赞

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Location Location Location Location
2021 年 4 月入住 1 晚
Janice 于 2021年05月3日 的回复
We agree ....so pleased your enjoyed your visit! I hope the weather played its part too! Thanks and regards

10/10 超赞

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Excellent location close to beach and restaurants
2021 年 4 月入住 3 晚
Janice 于 2021年04月29日 的回复
Thank you for taking the time to review............hope you are able to come back again!!

10/10 超赞

真实旅客

满意：员工和服务、服务设施、住宿条件和设施
Great location and friendly staff.
2021 年 3 月入住 2 晚
Janice 于 2021年04月6日 的回复
Thrilled to hear you enjoyed your stay. We hope you are able to return another time! Kind regards

2/10 糟糕

真实旅客

与配偶出行, 商务旅客
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Pool dirty , rooms no ac can’t open window because they have no spring and bugs get in the room . Have mosquito. Bites . The bed is worn out the spring hurts your back .
2020 年 3 月入住 7 晚
Janice 于 2020年03月24日 的回复
I think your review is shadowed somewhat by the tension you were under being away from family at this time. I do regret that we were in this situation, but have to say your review is not a fair indication of our property. An unbalanced review which is out of line with others, does not create happiness for the guest or the property. I am saddened by your approach ...and do not understand the logic.

10/10 超赞

真实旅客

2020 年 3 月入住 1 晚
Jnaice 于 2020年03月24日 的回复
Thank you for your review We look forward to welcoming you back to The Emerald Inn in the future. Kind regards Janice

10/10 超赞

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2020 年 2 月入住 1 晚
Janice 于 2020年03月24日 的回复
You are welcome...we are thrilled you enjoyed your stay and hope you are able to return to our piece of paradise sometime soon. Take care

8/10 还可以

Martin

满意：员工和服务、住宿条件和设施、客房舒适度
Great location near to restaurants and beach. A little tired but otherwise OK
2020 年 1 月入住 3 晚
Janice 于 2020年01月13日 的回复
Thank you for taking the time to review. I trust you did enjoy your stay with us and we do look forwrad to welcoming you back again in the future.

8/10 还可以

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2019 年 11 月入住 1 晚
Janice 于 2019年11月19日 的回复
Thank you for your review. We look forward to seeing you again some time in the future

10/10 超赞

真实旅客

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Great location, lovely staff, clean and comfortable, beautiful premises.
2019 年 11 月入住 2 晚
Janice 于 2019年11月18日 的回复
So thrilled you had a nice stay and we do look forward to seeing you again. Thank you for sharing your thoughts of our hidden gem!

8/10 还可以

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It’s very close to Takapuna beach and the shops. You can easily walk to both.
2019 年 11 月入住 3 晚
Janice 于 2019年11月11日 的回复
Thank you for your review. We look forward to welcoming you back to The Emerald Inn !!

10/10 超赞

真实旅客

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful gardens, felt like we were staying somewhere rural in the middle of Auckland
2019 年 11 月入住 2 晚
Janice 于 2019年11月10日 的回复
So pleased you discovered our little oasis .....we look forward to seeing you again sometime!

10/10 超赞

真实旅客

与配偶出行
满意：员工和服务，清洁度
Cute cosy rooms with a beautiful outdoors opens to the garden with a swimming pool, the staff were so lovely and welcoming! Will definitely stay again
2019 年 11 月入住 1 晚
Janice 于 2019年11月9日 的回复
Thank you for taking th time to review. We look forward to seeing you another time. Best regards

10/10 超赞

Howard

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Gem on the beach in Takapuna
Great Location. Good Condition. Clean Comfortable, Design a bit dated. Great Staff, Good Pool Area
2019 年 10 月入住 1 晚
Janice 于 2019年11月9日 的回复
Thank you Howard. We look forward to seeing you next time you are in Takapuna

10/10 超赞

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2019 年 10 月入住 1 晚
Janice 于 2019年11月9日 的回复
Thank you we are thrilled you enjoyed your stay with us.

10/10 超赞

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2019 年 10 月入住 3 晚
Janice 于 2019年11月9日 的回复
We look forward to seeing you again soon! Best regards

8/10 还可以

GP

2019 年 10 月入住 1 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2019 年 10 月入住 1 晚
janice 于 2019年10月23日 的回复
So pleased you have found our haven in the city! We look forward to seeing you again.

10/10 超赞

真实旅客

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Beach hideaway
Great location and Ambiance. 1 block away from the beach.
2019 年 10 月入住 1 晚
Janice 于 2019年10月15日 的回复
Thank you for your review. We are pleased to hear you enjoyed your stay with us and look forward to seeing you again in the future.