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关于奥克兰皇后街美居酒店的点评

3.5 out of 5
奥克兰皇后街美居酒店
500 Queen Street, Auckland, Auckland

点评

8.8

超赞

10 分 - 超赞。150 条好评，共有 275 条点评" "
8 分 - 还可以。86 条好评，共有 275 条点评" "
6 分 - 一般。24 条好评，共有 275 条点评" "
4 分 - 很差。9 条好评，共有 275 条点评" "
2 分 - 糟糕。6 条好评，共有 275 条点评" "

9.2/10

清洁度

9.0/10

员工和服务

8.6/10

服务设施

9.0/10

住宿条件和设施

8.8/10

环保

点评

8/10 还可以

PIK KWAN

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 3 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Staffs are friendly and helpful. The room is clear. The hotel’s location is in the Upper Queen St where is less noisy downtown.
2023 年 11 月入住 4 晚

10/10 超赞

FENG-YU

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice location, clean room and helpful staff…
2023 年 10 月入住 2 晚

8/10 还可以

Eric

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 8 月入住 4 晚

10/10 超赞

MING CHE

2023 年 8 月入住 1 晚

8/10 还可以

WAI MING

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 11 月入住 3 晚
Reception Staff 于 2023年01月26日 的回复
Hi there!!Thank you for taking the time and giving us your feedback!We hope to see you soon!

6/10 一般

Tristan

满意：员工和服务，清洁度
The parking wasn’t convenient having to park then goto reception to ask to open the garage door Also the room card had to be reprogrammed a couple times very frustrating
2024 年 4 月入住 2 晚

10/10 超赞

Raghavan

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very good accommodation
2024 年 4 月入住 1 晚
-Krysha 于 2024年04月20日 的回复
Thank you for the lovely review, we hope to see you soon!.-Krysha Mercure Team

10/10 超赞

Tracey

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Check in process was seamless. Staff were very friendly and welcoming and checked in on us each time we left the hotel. They had some handy hints and tips about places to visit and were genuinely customer focussed. The room itself was well priced and very well appointed including very clean and comfortable beds and plenty of charging points which made life easy. Will definitely recommend this venue and consider a return!
2024 年 4 月入住 1 晚
krysha 于 2024年04月20日 的回复
Thank you for the lovely review, we hope to see you soon!.-Krysha Mercure Team

10/10 超赞

Sunil，Apopka

满意：清洁度、员工和服务、住宿条件和设施
Very clean, and nicely decorated. Enjoyed my stay
2024 年 4 月入住 2 晚
krysha 于 2024年04月20日 的回复
Thank you for the lovely review, we hope to see you soon!.-Krysha Mercure Team

10/10 超赞

Tiffany

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 3 晚

10/10 超赞

Sarah

团体旅客
满意：清洁度、员工和服务、住宿条件和设施
Warm and friendly reception staff happy to give advice easy check in appreciated Room was clean to a high standard 👌 Would stay again happily Parking is expensive and none was available at hotel we could have parked a blovk from the hotel at their off site parking 😒 but thats city life for you Breakfast was good and they were accommodating and had gluten free items Enjoyed dinjnv at lonestar right next door
2024 年 3 月入住 1 晚
krysha 于 2024年04月20日 的回复
Thank you for the lovely review, we hope to see you soon!.-Krysha Mercure Team

10/10 超赞

Michael

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Definitely kind of a rough area, but right next to all the bars and clubs, so it was expected. The place itself was great.
2024 年 3 月入住 1 晚

8/10 还可以

Shane

满意：员工和服务，清洁度

10/10 超赞

Kane

商务旅客
满意：清洁度、员工和服务、住宿条件和设施
Great service, friendly staff. Very clean
2024 年 3 月入住 3 晚
krysha 于 2024年03月22日 的回复
Thank you for your lovely feedback, We hope to see you soon!Mercure Team.

6/10 一般

Antonija

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
The property is ok. Nothing special. Rooms are tiny. There is a deck of the room, but it overlooks the concrete garage. AC is working at its own pace. Breakfast was ok (no fresh fruit option).
2024 年 3 月入住 4 晚

10/10 超赞

Karen

满意：清洁度、员工和服务、住宿条件和设施
Comfy bed and pillows.
2024 年 3 月入住 1 晚
Axel 于 2024年03月23日 的回复
We appreciate the feedback Karen, We hope to see you again soon!Mercure Team

6/10 一般

Kristy

与配偶出行
满意：清洁度
While check in was great, and the staff are friendly. We found the bed to be super hard. And the aircon leaked (waterfall), reported it to reception two days in a row with no resolution.
2024 年 2 月入住 7 晚

4/10 很差

meanwhile611

与配偶出行
满意：员工和服务，清洁度
不满意：住宿条件和设施
The staff was kind and friendly. The room did not look anything like the pictures. All the pictures used online are from other properties. The room felt like it was in an old dormitory - and it may have well been. If I had seen what the room actually looked like, I would have stayed elsewhere. Don't recommend. Not worth what you pay for knowing there are many options.

10/10 超赞

Christopher

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Perfect city break for a night , close to K road bars and clubs
2024 年 3 月入住 1 晚
krysha 于 2024年04月25日 的回复
Hello, Thank you very much for your review. We hope to see you again soon. krysha

10/10 超赞

Pierre

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Endroit bien situé et agréable
2024 年 2 月入住 4 晚
krysha 于 2024年04月25日 的回复
Hello, Thank you very much for your review. We hope to see you again soon.

10/10 超赞

Deepak

2024 年 2 月入住 4 晚

10/10 超赞

Vikrant

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Was a great property, quite enjoyed the stay
2024 年 2 月入住 1 晚
Axel 于 2024年03月24日 的回复
We really appreciate your feed back Vikrant! We look forward to seeing you again soon :)Mercure Team

10/10 超赞

Sarah

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We really loved our stay here & would gladly stay here again for sure. Checking in & out at reception staff had really good attitude which is really nice & our room was so nice, clean & comfortable thank you housekeeping!
2024 年 2 月入住 2 晚
Axel 于 2024年03月24日 的回复
We really appreciate your feed back Sarah! We look forward to seeing you again soon :)Mercure Team

10/10 超赞

Roberto

2024 年 1 月入住 2 晚

10/10 超赞

William，Washington

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The restaurant was never open & the places to eat near by were all random.
2024 年 1 月入住 4 晚

8/10 还可以

Michaela

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Sehr gut und zentral gelegen, leider wenig Stellplätze für Autos. Unbedingt vorher einen Platz buchen.
2024 年 1 月入住 2 晚

10/10 超赞

Ameeta

与家人及幼儿出行, 团体旅客
满意：服务设施，清洁度
Beautiful service! I left my expensive ear buds at the hotel and the trusted staff/cleaners kept this aside for me to pick up at a later date! Items collected without any hiccups. The hotel is located centrally in the heart of Auckland. Clean rooms. Recommmend 10 out of 10!!!!
2024 年 1 月入住 2 晚
Axel 于 2024年03月24日 的回复
We really appreciate your feed back Ameeta! We look forward to seeing you again soon :)Mercure Team

10/10 超赞

Wendy

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The Mercure is very conveniently located for both tourist activities based in the CBD and for enjoying Auckland’s eclectic neighborhoods. The staff were great, the room was clean, and the bathroom was gorgeous. A great choice!
2024 年 1 月入住 2 晚

10/10 超赞

Lavigne

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Staying at this property is probably the best things I’ve ever done. I have stayed at this property 2 times already and will be back in February. The only downsides of my most recent stay would be the night staff not being very welcoming I do understand though cause it was late at night. Also not being able to get a bandaid from reception or having toothbrushes in the bathroom. Lifting the blanket of my bed to find scuffs and then finding big marks left on the mattress protector was upsetting but they did come and change the sheets so it was all okay in the end. The day staff were lovely and so accommodating. I would recommend this hotel to everyone. Such a beautiful layout of rooms as well!!
2024 年 1 月入住 1 晚

6/10 一般

Tyronne

与家人出行
满意：员工和服务，清洁度
:)

10/10 超赞

TARUN

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 1 月入住 1 晚

8/10 还可以

Akiko

与配偶出行
满意：住宿条件和设施，清洁度
K-road近くでバス停から近かった。レストランやコンビニも近くて便利。 週末泊だったが、外からの騒音もなく静かだった。客室のベッドは、新しくリネンも清潔で快適でした。バスルームも綺麗でシャワーの水圧も充分だった。チェックアウトが11時なので朝ゆっくり客室で過ごせた。 部屋自体は、やや手狭なのでロングステイには向かない気がした。 ハンガーが2つしかなかった。 チェックインの時に、ボンドを$100徴収される点はあまりいい感じはしなかった。返金はきちんとされています。
2024 年 1 月入住 1 晚

8/10 还可以

Lorraine

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 2 晚

10/10 超赞

ian

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Clean & fresh , excellent front reception manners & courteous, rooms spacious , spotless , lovely bathroom fresh linen excellent all round
2024 年 1 月入住 3 晚

2/10 糟糕

MINA

团体旅客
不满意：员工和服务，清洁度
deposit $100, after check out, no refund!!!
2023 年 12 月入住 3 晚

8/10 还可以

Matthew

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Got a balcony on the top (7th) floor, but it was a wide-gapped metal floor, so no furniture or way to sit outside which was disappointing. Also had no soap when we checked in but they gave us some as soon as we asked. Staff were super friendly and helpful.
2023 年 12 月入住 2 晚

8/10 还可以

Arno

满意：员工和服务，清洁度
2023 年 12 月入住 3 晚

10/10 超赞

Shelby

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 2 晚

8/10 还可以

Kalim

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 4 晚

8/10 还可以

Michael

与配偶出行
满意：清洁度、员工和服务、服务设施
The front entrance from footpath needs freshening. Would like our $100 deposit back in our account well over due.
2023 年 12 月入住 4 晚

8/10 还可以

Duarte

2023 年 12 月入住 1 晚

10/10 超赞

Yeung Fai

2023 年 12 月入住 1 晚

8/10 还可以

Joanne

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Close walk to shops in Queen Street. Lonestar Restaurant literally next door.
2023 年 12 月入住 2 晚

10/10 超赞

Christophe

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Très bon séjour
Hôtel très bien situé à 15 minutes à pieds du centre d’Auckland. Équipe très sympathique et à l’écoute du client. Le restaurant/bar Lone Star est aussi très bien.
2023 年 12 月入住 3 晚

6/10 一般

Veena

满意：住宿条件和设施
Great location, bad service
Good things first - Amazing location and walking distance to all downtown attractions. There are plenty of great restaurants to choose from within walking distance. Not so great - Everyone at the reception looked like they were having a terrible day, and helping you was the last thing on their mind. We had to ask twice for our body wash to be replaced. The rooms were smaller than we imagined. It's not a bad place to stay if your expectations are realistic.
2023 年 11 月入住 4 晚

10/10 超赞

Batanai

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Stunning place to stay, exactly what I was looking for.
2023 年 11 月入住 2 晚

2/10 糟糕

Lou

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Not the room I booked when we got there. They tried to charge twice for the room on checkout The shower had mould on the door and staff apology was less than convincing Very disappointing stay as it was for a special occasion a 21st birthday Very underwhelming and Starr were hard to understand as their English was poor Will definitely be avoiding this property in the future
2023 年 11 月入住 3 晚

4/10 很差

Lisa

不满意：住宿条件和设施，员工和服务
The tv remote and phone didn’t work. Was told someone would come, they never did. Pillowcases coarse. Could hear snoring from another room and footsteps. Sorry but not a good stay. Will not return
2023 年 11 月入住 1 晚

10/10 超赞

Adrianne

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Staff excellent phoned beforehand and requests actioned easy check in and out Quiet rooms clean and comfortable Shower was like being under a waterfall with a huge rose!
2023 年 11 月入住 1 晚