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关于诺富特艾勒斯利酒店的点评

4.5 out of 5
诺富特艾勒斯利酒店
72-112 Green Lane East, Ellerslie, Auckland

点评

8.4

很好

10 分 - 超赞。356 条好评，共有 850 条点评" "
8 分 - 还可以。347 条好评，共有 850 条点评" "
6 分 - 一般。97 条好评，共有 850 条点评" "
4 分 - 很差。40 条好评，共有 850 条点评" "
2 分 - 糟糕。10 条好评，共有 850 条点评" "

8.8/10

清洁度

8.6/10

员工和服务

7.8/10

服务设施

8.2/10

住宿条件和设施

8.2/10

环保

点评

8/10 还可以

Yiyun

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Excellent!
staff and overall service are excellent!
2023 年 10 月入住 4 晚
N/A 于 2023年10月25日 的回复
Dear Yiyun, We very much appreciate your comments regarding your stay at the Novotel ibis Auckland Ellerslie Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team as I am sure this feedback will serve as an encouragement to all of our staff.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sam ShererGeneral ManagerNovotel Ibis Ellerslie72-112 Green Lane East, Green Lane

10/10 超赞

YA FEN

2023 年 10 月入住 4 晚
N/A 于 2023年10月25日 的回复
Dear Ya Fen,Thank you for taking the time to share your review of our hotel. It is pleasing to know that when our guests leave the hotel, we have made a long-lasting impression by exceeding the normal service standards.We look forward to welcoming you back to the Novotel and hope your next visit will be as pleasant as the previous one.Sincerely,Sam ShererGeneral ManagerNovotel Ibis Ellerslie72-112 Green Lane East, Green Lane

4/10 很差

真实旅客

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Disappointed experience
The towel is not clean and pale yellow in colour. The safety door lock is out of order. The receptionist doesn’t give me a receipt for cash deposit. The breakfast is not good, the food seems not fresh. The hotel is too old and it doesn’t worth that price.
2019 年 12 月入住 2 晚

8/10 还可以

Fong Tat

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
4 minutes walking to Greenlane train station, has train to the downtown city centre. free wifi in lobby, no free wifi in the room unless you become their member (application is free), breakfast is ok. not much restaurant nearby, need walk 5 to 10 minutes to reach Macdonald/cafe/vietnameses restaurant
2018 年 4 月入住 2 晚

8/10 还可以

真实旅客

满意：员工和服务
前台服务很好
酒店工作人员很敬业，服务不错。

8/10 还可以

Jaswant

满意：员工和服务，清洁度
2024 年 3 月入住 2 晚

10/10 超赞

Linda

2024 年 3 月入住 1 晚

10/10 超赞

Brett

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Staff were friendly and available except for the room service where nobody picked up. The entire place was quiet and access to the city easy along with good parking. The room was very comfortable so our time in Auckland was made very easy.
2024 年 3 月入住 3 晚

10/10 超赞

Toni

满意：清洁度、员工和服务、住宿条件和设施
Very convenient. Close to all public transport.
2024 年 3 月入住 3 晚

8/10 还可以

GAY

团体旅客
满意：清洁度、员工和服务、住宿条件和设施
Happy with the room very comfortable beds and plenty of room -but a pity the shower is over the bath - very dangerous Would not recommend the dining as not up to standard of prices . We suggested the chef tasted his food as the duck was tough and obviously cooked incorrectly .the salad appeared to have been tipped out of a bag on the other .The staff were very pleasant meal . Didn't fancy the smorgasbord .
2024 年 3 月入住 1 晚

10/10 超赞

Nikki

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Staff were really friendly
2024 年 3 月入住 1 晚

10/10 超赞

Ray

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The room should be better serviced for multiple night stays. Milk tea and coffee should be replenished each day, they weren't. The bed should be remade as it is on first night stay, it wasn't. It's not a 1 star hotel so those simple things need to be attended to.
2024 年 3 月入住 1 晚

4/10 很差

MARAINA，Whangarei

不满意：住宿条件和设施，员工和服务
Hotel smelt like butter chicken
2024 年 1 月入住 1 晚

6/10 一般

Demi

满意：员工和服务，清洁度
Lovely staff and good space in the rooms.
2024 年 3 月入住 2 晚

10/10 超赞

richard

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Parking limited and should not be a charge
2024 年 2 月入住 1 晚

10/10 超赞

Yaquelin

满意：清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 2 晚

4/10 很差

Shahid

Customer service was marginal No amenities escort shampoo and lotion I was told parking is included, but I have to pay. Because I was not a Accor top rated member
2024 年 1 月入住 1 晚

2/10 糟糕

Lucas

与家人及幼儿出行, 与家人出行, 与配偶出行
不满意：员工和服务
I stayed in Novotel/Ibis hotels in many countries and different continents therefore is a review based in experience as well. I will not stay again again in this hotel. The hotel is okay (the building is mixed between Ibis & Novotel) and no complaints regarding the building, location or cleaning. This particular Novotel/Ibis have poor management skills. We stayed a few days as a family (with a young kid) and specifically for the weekend they allocated opposite and between our room a huge amount of teenagers making party, screaming at night, insulting/fighting and vaping in the hall, etc (something that not even in a cheap Hostel happens). Took many attempts for the reception to take acknowledge of the situation (specially for the fighting and the insults that generated guests to feel unsafe). The reception argued that because the hotel was full they allocated people as possible and they only took seriously the situation when I mentioned to the reception that I will escalate to the authorities and the teenagers where jumping in the Hall.
2024 年 1 月入住 4 晚

6/10 一般

Marcelyn

与家人出行, 商务旅客
满意：员工和服务，清洁度
不满意：住宿条件和设施，服务设施
The toilet needs to be secured to the floor as it was floppy. I almost fell off the sit.
2024 年 1 月入住 1 晚

8/10 还可以

Birgit

与家人出行
满意：清洁度、住宿条件和设施、客房舒适度
Comfortable place to stay
Staff very friendly. Rooms are comfortable but could be a little cleaner. Check out a little confused.
2024 年 1 月入住 1 晚

10/10 超赞

Rick

满意：清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 1 晚

8/10 还可以

真实旅客

商务旅客
满意：客房舒适度
Poor customer service Staff attitude needs adjustment
2024 年 1 月入住 5 晚

10/10 超赞

Ramesh

2023 年 9 月入住 1 晚

10/10 超赞

Cheryl

满意：清洁度、员工和服务、住宿条件和设施
Keep up the great work
2024 年 1 月入住 3 晚

10/10 超赞

Hao

与家人及幼儿出行, 与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
great experience
2023 年 12 月入住 2 晚

10/10 超赞

Sonam

满意：清洁度、员工和服务、住宿条件和设施
Great staff, perfect stay A little far from city
2023 年 12 月入住 1 晚

6/10 一般

Yu Wai，Tai Po

与配偶出行
Location was great, only a short distance from the highway. Parking was always available. Staff service was less than optimal. Requested bathrobes and slippers for two people on the first day of our stay and still missing one bathrobe by the time we checked out. Breakfast was adequate, not fancy. Things were just put away at the end of breakfast without reminders to guests, which were usually expected in other hotels. Overall, the hotel does not look as good as in the pictures we saw.
2023 年 12 月入住 3 晚

8/10 还可以

Tino，Auckland

与家人及幼儿出行
满意：清洁度、员工和服务、住宿条件和设施
Clean and simple room, friendly staff, but nothing exceptional about the hotel. I wouldnt chose to stay here for any other reason than convenience
2023 年 12 月入住 2 晚

6/10 一般

Alan

2023 年 11 月入住 1 晚

8/10 还可以

Erin

与家人及幼儿出行
满意：住宿条件和设施，服务设施
Clean, comfortable and friendly staff. Exactly what we needed
2023 年 11 月入住 1 晚

6/10 一般

Elizabeth

满意：员工和服务
不满意：住宿条件和设施
Room served it purpose. Look a little tired from a decoration perspective, but very comfortable beds.
2023 年 11 月入住 2 晚

10/10 超赞

Gary

与配偶出行
Nice rooms in a quieter neighbourhood, good facilities, good staff.
2023 年 10 月入住 1 晚

8/10 还可以

Robert

满意：住宿条件和设施，员工和服务
.
2023 年 9 月入住 3 晚
N/A 于 2023年10月25日 的回复
Dear Robert,Thank you for taking the time to share your feedback.Lovely to know your stay was so enjoyable. We hope to welcome you back to our hotel very soon!Sincerely,Sam ShererGeneral ManagerNovotel Ibis Ellerslie72-112 Green Lane East, Green Lane

10/10 超赞

Kevin

满意：清洁度、员工和服务、住宿条件和设施
2023 年 10 月入住 1 晚

4/10 很差

Sushannah

与家人及幼儿出行
不满意：服务设施，员工和服务
Very disappointed to call upon booking and be told there would be pleanty of disability parking to accommodate my disabled sister. Had to fight for a park each time we got back and then even got told that we wouodnt be able to stay parked in the disability park we had got because they had a conference on that night. Not sure what happened to being paying customers, also paying for parking???? Would not stay again as it made for a very stressful stay
2023 年 10 月入住 2 晚

8/10 还可以

Patricia

满意：清洁度、员工和服务、住宿条件和设施
Good stay. Room could have been nicer.
2023 年 10 月入住 1 晚
N/A 于 2023年10月25日 的回复
Dear Patricia, Thank you for taking the time to review your recent stay with us at the Novotel Auckland Ellerslie Hotel. We appreciate your feedback as we strive to improve. We very much look forward to welcoming you back again soon. Kind regards, Sam ShererGeneral ManagerNovotel Ibis Ellerslie72-112 Green Lane East, Green Lane

10/10 超赞

Sally

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Good quality and value for money
2023 年 9 月入住 1 晚
N/A 于 2023年10月25日 的回复
Dear Sally,Thank you for taking the time to share your feedback.It is pleasing to know your stay was of a good standard and you feel you received value for money. We do hope to welcome you back to our hotel very soon!Sincerely,Sam ShererGeneral ManagerNovotel Ibis Ellerslie72-112 Green Lane East, Green La

8/10 还可以

Kuldeep

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
easy check in, friendly staff. No microwave facilities in rooms
2023 年 10 月入住 1 晚
N/A 于 2023年10月25日 的回复
Dear Kuldeep,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Sam ShererGeneral ManagerNovotel Ibis Ellerslie72-112 Green Lane East, Green La

10/10 超赞

Catherine

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Alround great accommodation, busy carpark but warned about this at check-in. Nice sizes rooms and lovely breakfast. Well equipped gym!
2023 年 9 月入住 1 晚
Heather Kemp - Guest Relations Manager 于 2023年10月5日 的回复
Hello Catherine, Thank you for your great review of the Novotel Auckland Ellerslie Hotel. We are thrilled you found everything to your satisfaction or beyond and very pleased you enjoyed our gym equipment as well! We look forward to your return in the not-too-distant future and do hope the parking will not be as chaotic for you next time! Kind regards,

8/10 还可以

Michiro

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
イベント会場となったEllerslie Eventsにとても近くて便利でした
2023 年 9 月入住 2 晚
N/A 于 2023年10月5日 的回复
Dear Michiro, thank you for your great review of the Novotel Ellerslie Hotel. We are pleased you found the location so convenient for your event. We look forward to welcoming you back very soon. Kind regards, Heather Kemp - Guest Relations Manager

10/10 超赞

Christopher

2023 年 9 月入住 3 晚
N/A 于 2023年10月5日 的回复
Dear Christopher, thank you for your wonderful review of the Novotel ibis Auckland Ellerslie Hotel. We are pleased you had such a great stay with us and we look forward to welcoming you back very soon. Kind regards, Heather Kemp GUEST RELATIONS MANAGER

8/10 还可以

真实旅客

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
First day was not booked a room due to their side system. We must move to other hotel and move next morning again.
2023 年 9 月入住 3 晚
N/A 于 2023年10月25日 的回复
Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Auckland Ellerslie Hotel.It is lovely to see you have given the hotel a top rating despite the room changes during your stay. I do wish to acknowledge and thank you for this as well as apologize for any inconvenience caused.We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Sam ShererGeneral ManagerNovotel Ibis Ellerslie72-112 Green Lane East, Green Lane

10/10 超赞

Laura

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great!
I really enjoyed my stay. Service, cleanliness and everything was great. Thanks so much.
2023 年 9 月入住 2 晚
N/A 于 2023年10月25日 的回复
Dear Laura,Thank you for taking the time to leave a review and rating of the Novotel Auckland Ellerslie Hotel.It is so pleasing to know that when our guests leave the hotel, we have made a long-lasting impression by exceeding the normal service standards.Your words are very kind and I'll ensure this is circulated to all departments.Kind regards,The Novotel TeamSam ShererGeneral ManagerNovotel Ibis Ellerslie72-112 Green Lane East, Green Lane

10/10 超赞

Daryll

2023 年 9 月入住 2 晚
N/A 于 2023年10月25日 的回复
Dear Daryll,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Sam ShererGeneral ManagerNovotel Ibis Ellerslie72-112 Green Lane East, Green Lane

4/10 很差

Jason

2023 年 9 月入住 1 晚
N/A 于 2023年10月25日 的回复
Dear Jason, Thank you for taking the time to review your stay at the Novotel Auckland Ellerslie Hotel.I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Please do not hesitate to contact our Guest Relations Manager on Tel: 09.529.8991, if you wish to discuss this in further detail.It is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Sam ShererGeneral ManagerNovotel Ibis Ellerslie72-112 Green Lane East, Green Lane

8/10 还可以

Ganga

满意：员工和服务
None
2023 年 8 月入住 2 晚
N/A 于 2023年10月25日 的回复
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Sam ShererGeneral ManagerNovotel Ibis Ellerslie72-112 Green Lane East, Green Lane

8/10 还可以

Carolyn

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Comfortable and Clean
Overnight stay with family. Very comfortable and clean. Breakfast buffet very good and catered for gluten free. Very central, few minutes walk to train station.
2023 年 8 月入住 1 晚
N/A 于 2023年10月25日 的回复
Dear Carolyn,We very much appreciate your comments regarding your stay at the Novotel Auckland Ellerslie Hotel. It is always a pleasure to receive positive feedback and fabulous to know that both the location and the gluten free options for breakfast were suitable to your requirements. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sam ShererGeneral ManagerNovotel Ibis Ellerslie72-112 Green Lane East, Green Lane

10/10 超赞

Graeme

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Stayed there for 3 nights, the accommodation was perfect, and the train station was only a 10minute walk The staff from the front desk to the cleaners were great, and definitely coming back to stay
2023 年 8 月入住 3 晚
N/A 于 2023年10月25日 的回复
Dear Stephen Barnett,We very much appreciate your comments regarding your stay at the Novotel Auckland Ellerslie Hotel. It is always a pleasure to receive positive feedback particularly regarding our great staff. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our team as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sam ShererGeneral ManagerNovotel Ibis Ellerslie72-112 Green Lane East, Green Lane

10/10 超赞

Terry

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Gest welcoming and friendly staff. Well presented room and comfortable. Best hotel stay for some time.
2023 年 8 月入住 1 晚
Heather Kemp - Guest Relations Manager 于 2023年10月25日 的回复
Thank you, Terry, for your wonderful rating and review of our hotel. It is fabulous to hear your stay went so well. We hope to welcome you back here to the Novotel Auckland Ellerslie Hotel very soon! Kind regards,

10/10 超赞

Sama

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 8 月入住 1 晚
Heather Kemp - Guest Relations Manager 于 2023年10月25日 的回复
Dear Sama,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Heather KempGuest Relations ManagerNovotel Ibis Ellerslie72-112 Green Lane East, Green Lane