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关于非常/ 奥克兰酒店的点评

5 out of 5
非常/ 奥克兰酒店
Cnr. Customs East & Gore Street, Auckland

点评

8.8

超赞

10 分 - 超赞。120 条好评，共有 187 条点评" "
8 分 - 还可以。33 条好评，共有 187 条点评" "
6 分 - 一般。22 条好评，共有 187 条点评" "
4 分 - 很差。5 条好评，共有 187 条点评" "
2 分 - 糟糕。7 条好评，共有 187 条点评" "

9.4/10

清洁度

9.0/10

员工和服务

9.2/10

服务设施

9.2/10

住宿条件和设施

8.2/10

环保

点评

2/10 糟糕

真实旅客

不满意：员工和服务、服务设施、住宿条件和设施
2019 年 11 月入住 7 晚

8/10 还可以

Kazumi

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚

10/10 超赞

Wayne

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I enjoyed the whole experience.
2024 年 2 月入住 2 晚

10/10 超赞

Rory

满意：清洁度、员工和服务、住宿条件和设施
Loved the friendly staff and the swimming pool
2024 年 2 月入住 1 晚

2/10 糟糕

Kerry

与配偶出行
满意：清洁度、服务设施、住宿条件和设施
不满意：员工和服务
After booking months ago to go here for our 21st wedding anniversary which we were looking forward to as we have always wanted to stay here , we ended up extremely disappointed . Before arrival we checked our booking and realised that had we booked on the day it would have cost $1000 less which to us seemed extremely unfair, we voiced our opinion on check in and the manager basically blamed Expedia and told us to suck it up, not sure who to be more disappointed in but we will most definitely never stay here again and feel like we have been scammed by Expedia
2024 年 2 月入住 3 晚

10/10 超赞

Katy

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great stay
Great location, close walk to everything central and harbourfront. Hotel is quirky and we really like the decor. Room was nice and big with comfy bed and free mini bar a plus. Would stay again.
2024 年 1 月入住 1 晚

10/10 超赞

Alysha

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚

10/10 超赞

Georgia

2024 年 1 月入住 1 晚

6/10 一般

真实旅客

商务旅客
2023 年 12 月入住 4 晚

10/10 超赞

Geneva

与家人出行, 商务旅客
满意：清洁度、员工和服务、住宿条件和设施
不满意：服务设施
It's a lovely hotel, right in the heart of the business district so it's super convenient if you've got business down there like we did. The rooms are comfortable and the staff is friendly. It's not super family friendly, we were there with our baby and so we weren't welcome in certain locations like the rooftop bar (despite the fact that they serve food there so babies are supposed to be allowed. We wanted to have a celebratory drink and enjoy the view) or the pool. I think they're shooting for young singles instead of families so just keep that in mind. Otherwise, it's a lovely hotel.

8/10 还可以

Urs

2023 年 12 月入住 6 晚

8/10 还可以

David

与配偶出行
满意：清洁度、服务设施、住宿条件和设施
Room was styled nicely. The plug in the bath was broken and didn’t retain any water. I had to make multiple calls to room service for extra mugs that took roughly 1.5hrs to arrive. Dusty bed head in places. Nice blockout curtains creating a good dark room to sleep in. Comfortable bed. The car valet guy was friendly and helped with our bags.
2023 年 11 月入住 1 晚

6/10 一般

Hannah

满意：员工和服务
2023 年 11 月入住 2 晚

10/10 超赞

Gaiane，Toronto

2023 年 11 月入住 1 晚

8/10 还可以

Julie

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Unique decor, which was a plus. Loved the large chandelier in the foyer. Comfortable bed and good shower. Very friendly and helpful staff. I didn't give it the full rating, as I couldn't adjust the heating and I was chilly. Fortunately there was a thick towelling robe, as I needed it to stay warm. I turned the heating up to 28C (normally too hot), but the temperature never went above 19C. I have a thermometer. A staff member also was never able to adjust the heating either. Besides that a nice hotel. The desk could do with a power point multiboard to make it easier to access a place to plug in the laptop.
2023 年 10 月入住 1 晚

10/10 超赞

Sandy

2023 年 9 月入住 1 晚
SO/ Reservations 于 2023年10月5日 的回复
Thank You for your feedback.We are pleased you enjoyed your stay.We look forward to welcoming you back on your next planned visit.

10/10 超赞

Valentina

满意：清洁度、员工和服务、住宿条件和设施
2023 年 9 月入住 1 晚
SO/ Reservations 于 2023年09月21日 的回复
Thank You for your feedback.It was a pleasure serving you.We look forward to welcoming you back on your next planned visit.

6/10 一般

G Jeffrey

与配偶出行
满意：员工和服务，清洁度
Great location. Staff was great. But the room we had (710) did NOT follow the principle of feng shui. Nothing made sense (light switches; night stands with no drawers or shelf; small counter with large sink). All in all - it was difficult to settle in and get comfy. Nothing like sister SO hotel in Bangkok. For the money paid we expected more.
2023 年 7 月入住 3 晚
Julie - Front Office Manager 于 2023年07月15日 的回复
Dear Jeffrey,Thank you for taking the time to provide feedback on your stay at SO/ Auckland. We appreciate your compliments about our team and the location of the hotel. It will be shared with them.However we are sorry to hear that the arrangement of the room elements did not align with your preferences and expectations. We apologize for any inconvenience caused. While we aim to provide a comfortable and enjoyable experience for all our guests, we understand that individual preferences may vary. Should you choose to stay with us again in the future, we encourage you to inform us of your specific preferences so we can better assist you in selecting a room that meets your requirements.Thank you again for your feedback.

8/10 还可以

Penelope

2023 年 7 月入住 1 晚
Bookings SO/ Auckland 于 2023年08月7日 的回复
Thank You for your review. We appreciate your feedback.

10/10 超赞

zainab

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
My partner and I loved our stay over the weekend loved the room so cute and romantic .hotel is also close to viaduct and shopping area so was perfect.we would definitely stay here again absolutely loved it
2023 年 6 月入住 2 晚
Chezden Kamipeli 于 2023年07月7日 的回复
Thank You for your feedback and for staying with us.We look forward to welcoming you back on your next planned visit.

10/10 超赞

Kirsty

满意：清洁度、员工和服务、住宿条件和设施
Such a cool hotel and the roof top bar is amazing !
2023 年 6 月入住 1 晚
Chezden Kamipeli 于 2023年07月7日 的回复
Thank You for your feedback and for staying with us.We look forward to welcoming you back on your next planned visit.

10/10 超赞

Michelle

2023 年 6 月入住 2 晚
Chezden Kamipeli 于 2023年07月7日 的回复
Thank You for your feedback and for staying with us.We look forward to welcoming you back on your next planned visit.

8/10 还可以

Kelly

2023 年 5 月入住 1 晚
Chezden Kamipeli 于 2023年07月7日 的回复
Thank You for your feedback and for staying with us.We look forward to welcoming you back on your next planned visit.

6/10 一般

Ellen

商务旅客
满意：员工和服务，清洁度
Stayed at SO/ twice - both for work as it's close to my office. Overall, their services were satisfactory, however I found them to be quite inconsistent. The first time I stayed there I had booked a "City View Room", but they put me on an accessible room on level 2, looking directly at the carpark. It was dark and unpleasant with no bathtub. After complaining to the front desk, they moved me to a better room on level 14 the next day. On my second stay, they had completely forgotten to service my room one night - by the time I got back it was too late for it to be serviced. I found the quality of the fit-out quite poor and inconvenient - the basin leaks at the bottom, shower head doesn't stay in the holder, power plug is placed inside the drawer. It's a great location to be in, but I expected better service and quality of fit-out for a 5-star hotel.
2023 年 5 月入住 4 晚
Matilda 于 2023年05月18日 的回复
Dear Ellen, Thank you for sharing your experience at SO/ Auckland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Kind regards,Matilda KimFront Office Manager

8/10 还可以

Shannyn

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Very unique style throughout the property.Comfortable bed althought the pillows were not so comfortable.Staff were mostly very friendly and helpful.We had a misunderstanding with the bar staff around RSA that could have been explained in a different manner.Pool and sauna was a nice touch but did lack cleaning due to staffing shortages.Overall, I enjoyed my stay but be prepared dining in So/ is more expensive.
2023 年 4 月入住 7 晚
Matilda 于 2023年05月6日 的回复
Dear Shannyn, Thank you for taking the time to complete the post-stay survey. We are delighted to receive a good score from you and very much look forward to warmly welcoming you again to SO/ Auckland in the near future.Kind regards,Matilda KimFront Office Manager

8/10 还可以

Randy

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Everything was great except our room location near a pedestrian passage… the beeping sound was annoying
2023 年 4 月入住 7 晚
SO/ Reservations 于 2023年04月27日 的回复
Good Evening Randy,Thank You for your feedback.We try our best to allocate away from the street and lower floor. With high occupancy, we do try to accommodate guest with the best room possible. Your feedback means a lot to us and we will be sure to look out for any future bookings and take care of you.

2/10 糟糕

Eric

与配偶出行
满意：清洁度
不满意：住宿条件和设施，员工和服务
I think Expedia reservations give you the worst room. We were 2nd floor easily visible from the street so shades were pulled the entire time. Loud music from close by club kept banging until 3am. Front desk wouldn't call police. You could even hear the beeping of the crosswalk alert. Ridiculous. AND it was expensive. Do not even think of staying at this place, unless of course you want to go to the night club until 3 am.
2023 年 4 月入住 2 晚
Matilda 于 2023年04月19日 的回复
Dear Eric, Thank you for taking the time to provide us feedback on your recent experience. We are very sorry to hear that you stay was disturbed by the city noise. Our team does call noise control team to report the matter and the city council to take care of the neighbours. We hope to have you back to the hotel in the future, we will take note on your high floor preference and do our best to accommodate your request. Kind regards,Matilda KimFront Office Manager

4/10 很差

Jonathan

满意：清洁度
不满意：住宿条件和设施，员工和服务
2023 年 4 月入住 1 晚
Matilda 于 2023年04月18日 的回复
Dear Jonathan,Thank you for taking your time to complete the post-stay review regarding your recent stay at SO/ Auckland. From the score you granted us, I can see that something has gone wrong during your stay. Please contact the hotel directly if you are happy to discuss further about your experience. We care our guests, we would like to make this right for you. Kind regards,Matilda KimFront Office Manager

10/10 超赞

Sherry

2023 年 3 月入住 1 晚
Matilda 于 2023年05月6日 的回复
Dear Sherry, Thank you for taking the time to complete the post-stay survey. We are delighted to receive a fantastic score from you and very much look forward to warmly welcoming you again to SO/ Auckland in the near future.Kind regards,Matilda KimFront Office Manager

10/10 超赞

MARY TAI

与配偶出行
满意：住宿条件和设施，清洁度
不满意：员工和服务
I found not at all professional the valet the boy came to my room in a hoodie the duvet was yellow not quite good
2023 年 4 月入住 1 晚
Bookings SO/ Auckland 于 2023年04月11日 的回复
Thank You for your feedback. I apologies for the experience you have had. Rest assured our management team will further investigate and address the situation internally.Please provide me your booking name and dates stayed for us to better investigate.Regards,Bookings@SO/ Auckland

8/10 还可以

Geneva

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful hotel right in the middle of the city center. We had an appointment at the US consulate and we were so close we could see the building from our room, so we couldn't have asked for a better location for our needs. But even besides that, there was plenty to do and see within walking distance. Although we were surprised at how early the city shut down. We were there on weeknights, but still, Auckland is a big city so we were expecting a bit later of a nightlife. As to the hotel itself, it's beautiful, albeit fairly hipster, but mostly in a fun way. Our room was clean and comfortable. The bassinet we had requested was waiting for us in the room, although the gal at reception couldn't find any mention of it attached to our reservation. Which brings me to my overall observation about the staff. They were all friendly but they didn't seemed to often know what was going on about their own hotel. For instance, the website advertises a pillow menu, which I was quite excited about, but when I asked how to access it, no one knew what I was talking about. When we eventually found it on our own on our in room TV menu, we called down to request our choices from a still confused staff, and then we got a call a little while later that our choices weren't available but they could bring up a couple extra of the regular room pillows. And those pillows were plenty comfy so ultimately it was all just fine, but still a little disappointing. So, it was all great with a few wrinkles.
2023 年 3 月入住 2 晚
Matilda 于 2023年04月6日 的回复
Dear Geneva, Thank you so much for sharing your experience and honest feedback about your stay with us at SO/ Auckland. We are glad to receive a great score from you and found that you enjoyed our central location and comfortable beddings. Guest satisfaction means a lot to us, hence we appreciate your feedback. Our management team is reviewing your feedback to enhance the guest journey at SO/ Auckland. We hope to have another opportunity to welcoming you back to our hotel for more enjoyable stay in the near future. Kind regards,Matilda KimFront Office Manager

8/10 还可以

Kelle

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
SO lovely
Lovely stay at the SO. Perfect for a staycation in Auckland and a true luxury hotel.
2023 年 3 月入住 1 晚
Matilda 于 2023年04月6日 的回复
Dear Kelle, Thank you so much for taking the time to share your experience with us at SO/ Auckland! We are delighted you had a lovely stay with us. The team and I will work hard to provide a memorable stay for your return. We look forward to welcoming you back in the near future. Kind regards,Matilda KimFront Office Manager

6/10 一般

NJ

满意：客房舒适度，清洁度
不满意：住宿条件和设施
2023 年 3 月入住 2 晚
Matilda 于 2023年03月30日 的回复
Dear NJ, Thank you for taking the time to complete the post-stay reviews. We hope to have another opportunity to welcome you back to SO/ Auckland for a satisfying stay with us. Kind regards,Matilda KimFront Office ManagerSO/ Auckland

2/10 糟糕

Reuben

与配偶出行
满意：清洁度
不满意：住宿条件和设施
My room for the weekend was $1060. In the 2nd day Took my wife to the beach and on mountain walks! Got back to no hot water. Couldn’t even have a shower or bath which we were really excited for, got bath bombs and all. Didn’t get any sort of discount. Had to shower in freezing temps so we could get the dirt and sand off. Horrible.
2023 年 3 月入住 2 晚
Matilda, Front Office Manager 于 2023年03月21日 的回复
Dear Reuben, Thank you so much for taking your precious time to share your experience with us at SO/ Auckland. I am very sorry about your experience and we would like to discuss further on your feedback. Please kindly contact us at h9149-fo@so-hotels.com to arrange a phone call or email conversation. We would love to make this right for you. Kind regards,Matilda KimFront Office Manager

10/10 超赞

Grant

2023 年 3 月入住 1 晚
Matilda, Front Office Manager 于 2023年03月21日 的回复
Dear Grant, Thank you so much for the fantastic score! It was all our pleasure to have you with us this time. We look forward to welcoming you back to our gorgeous hotel soon! Kind regards,Matilda KimFront Office Manager

8/10 还可以

Chris

2023 年 3 月入住 1 晚
Matilda 于 2023年03月28日 的回复
Dear Chris, Thank you so much for taking the time to complete the survey and granting us a great score! We look forward to welcoming you back to the hotel in the near future. Kind regards,Matilda KimFront Office Manager

10/10 超赞

Grant

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice to be in the centre of busy city & hotel vibe & yet rest in a room offering quiet solace and rest
2023 年 2 月入住 1 晚
Matilda, Front Office Manager 于 2023年03月21日 的回复
Dear Grant, Thank you so much for the fantastic score! It was all our pleasure to have you with us this time. We look forward to welcoming you back to our gorgeous hotel soon! Kind regards,Matilda KimFront Office Manager

10/10 超赞

kylie

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 2 月入住 1 晚
Matilda, Front Office Manager 于 2023年03月21日 的回复
Dear Kylie, Thank you so much for the fantastic score! It was all our pleasure to have you with us this time. We look forward to welcoming you back to our gorgeous hotel soon! Kind regards,Matilda KimFront Office Manager

10/10 超赞

Caroline

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It was a great place to stay. Comfortable and spacious room, staff was friendly, and helpful when needed. The hotel is centrally located which is great.
2023 年 2 月入住 2 晚
Matilda, Front Office Manager 于 2023年03月21日 的回复
Dear Caroline, Thank you so much for the fantastic score! It was all our pleasure to have you with us this time. We look forward to welcoming you back to our gorgeous hotel soon! Kind regards,Matilda KimFront Office Manager

10/10 超赞

Lucy

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Matilda, Front Office Manager 于 2023年03月21日 的回复
Dear Lucy, Thank you so much for the fantastic score! It was all our pleasure to have you with us this time. We look forward to welcoming you back to our gorgeous hotel soon! Kind regards,Matilda KimFront Office Manager

10/10 超赞

KENNETH

2023 年 1 月入住 2 晚

10/10 超赞

Deepak

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 12 月入住 1 晚

10/10 超赞

James

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Hip
Comfortable clean.
2022 年 12 月入住 1 晚

10/10 超赞

A

满意：清洁度、员工和服务、住宿条件和设施
2022 年 12 月入住 1 晚

8/10 还可以

Chris

商务旅客
满意：住宿条件和设施，清洁度
Auckland stay
Tried the SO hotel for the first time & while the rooms & facilities were nice the service at the hotel was lacking
2022 年 11 月入住 3 晚

8/10 还可以

Lana

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Spacious and comfortable
Beautiful room, super comfortable and plenty of space. Only small downfall was a constant drip outside that kept us awake in the night. It would have been perfect if it wasn’t raining.
2022 年 10 月入住 1 晚

10/10 超赞

Greg，Lake Forest

满意：清洁度、员工和服务、服务设施、住宿条件和设施
I received service from two of the front desk staff (Didi, and Catherine, the manager) that was absolutely above and beyond. It made my stay. Just an awesome hotel!
2022 年 9 月入住 2 晚
SO/ Reservations 于 2022年09月27日 的回复
SO/ Good Morning,I am pleased you have enjoyed your stay.Have a safe journey ahead and we look forward to welcoming you to SO/ Auckland on your next planned visit.

6/10 一般

Kaytlyn

2022 年 9 月入住 2 晚

10/10 超赞

Mira

2022 年 9 月入住 1 晚

10/10 超赞

David

2022 年 9 月入住 1 晚