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关于奥克兰驳船码头威斯汀酒店的点评

5 out of 5
奥克兰驳船码头威斯汀酒店
21 Viaduct Harbour Avenue, Auckland

点评

9.2

非常棒

10 分 - 超赞。712 条好评，共有 1000 条点评" "
8 分 - 还可以。208 条好评，共有 1000 条点评" "
6 分 - 一般。49 条好评，共有 1000 条点评" "
4 分 - 很差。18 条好评，共有 1000 条点评" "
2 分 - 糟糕。13 条好评，共有 1000 条点评" "

9.6/10

清洁度

9.4/10

员工和服务

9.0/10

服务设施

9.4/10

住宿条件和设施

8.6/10

环保

点评

8/10 还可以

真实旅客

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
床太軟，以及要加強清潔
2020 年 1 月入住 4 晚
GRM 于 2020年02月5日 的回复
Bonjour, We very much appreciate you taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive ratings. Furthermore, thank you for your feedback and suggestions regarding the bedding and cleaning services. We appreciate your feedback as it helps us to work towards improving our products and services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

8/10 还可以

真实旅客

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
兩年前入住過這酒店，今次入住感覺差了，尤其清潔方面，今次入住的房間，廁所內有異味，洗手盤有污漬，我自己清洗了幾次才能使用，但其他方面還是很好。
2020 年 1 月入住 1 晚
GRM 于 2020年01月30日 的回复
Bonjour, We very much appreciate you taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. I am sorry to hear of the shortcomings during your stay with us. Please know that we take feedback very seriously here at the Sofitel and I will following up your comments with the appropriate heads of departments. Should you have any further feedback or if I can assist you in any way please feel free to contact me directly. Thank you again for sharing your experience, and we hope to welcome you back to the hotel in the near future. With Warm Regards, Dakotah Bishop Guest Relations Manager

10/10 超赞

真实旅客

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
ㄧ切的服務都很好，交通也很方便。
2019 年 8 月入住 1 晚
DB 于 2019年08月5日 的回复
Bonjour Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. I was pleased to read that you had appreciated the attentive service from our staff. Thank you for highlighting hotel location. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 1 月入住 2 晚
Linh 于 2019年01月15日 的回复
Bonjour We very much appreciate you taking the time to rate your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive ratings. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linh Pham Front Office Manager

10/10 超赞

JIEHUA

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
地段非常好，服务非常好，就是感觉房间比较细。
2018 年 8 月入住 1 晚
Linh 于 2018年08月13日 的回复
Bonjour JIEHUA Thank you for choosing to stay at Sofitel Auckland Viaduct Harbour and taking your time to share your experience. It is a pleasure to read that you had a Magnifique time with us and appreciated the delivery of service from our helpful and friendly ambassadors and I am happy to know that you also enjoyed our hotel location. In additional, we do offer differen room category with different views and size, feel free to check with us for your next booking. We sincerely appreciate your comments and hope to have the privilege of welcoming you back with us in the near future. Sincerely, Linh Pham Front Office Manager We sincerely appreciate your comments and hope to have the privilege of welcoming you back with us in the near future. Sincerely, Linh Pham Front Office Manager

10/10 超赞

TZU HUI

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Best stay in Auckland
Love their breakfast with plenty choice! The hotel is close by harbor with nice view and restaurants. Convenient and luxury place for holiday.
2017 年 8 月入住 1 晚

10/10 超赞

Peng-Yi

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
excellent
could not be better !!
2017 年 8 月入住 1 晚

10/10 超赞

Ting Ting

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice hotel with very comfortable bed
Although not luxurious, it's a nice hotel.

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Location is not that easy to find,clue service is very good. The room is very tidy, Modern design

8/10 还可以

caan kent，hong kong

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
everything good but the view

8/10 还可以

caan kent，Hong kong

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Everything good but the view

10/10 超赞

Weigang，Adelaide

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Not perfect but almost satisfied
I will be more than happy to offer 5 if the concierge guy be more friendly to us, the Chinese tourist. I have 4 person together including my wife and two kids but didn't feel "warm" from the concierge guy. Maybe my money stinks??!

10/10 超赞

James

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Spacious comfortable room.
2024 年 3 月入住 2 晚

10/10 超赞

Erin

2024 年 4 月入住 1 晚

8/10 还可以

Steve，Corsham

与家人出行
满意：清洁度、服务设施、住宿条件和设施
Checkin was quite slow and the receptionist forgot to give us our key when the room was ready after two reminders. Swimming pool is also quite cold and many other guests said the same. Other than that this is a good hotel serving good food with good staff in the restaurant. Breakfast was also good.
2024 年 3 月入住 1 晚
Reto Borer 于 2024年04月11日 的回复
Dear Stevethanks so much for the feedback I apologize for the delay in getting your room key. We checked the temperature of the swimming pool but the set temperature was on 23C which is our standard temperature. I do apologize that you impression was to cold.looking forward to welcoming you back in the near future. kind regards RETO BORER

10/10 超赞

Gail

与配偶出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We experienced wonderful hospitality in a beautiful hotel on the water.
2024 年 2 月入住 3 晚
Reto Borer 于 2024年04月11日 的回复
Thanks so much for the nice comment i will forward to the team my hope is to welcome you back in the near future.with kind regardsRETO BORER

6/10 一般

Joe Dean

与配偶出行
满意：住宿条件和设施，服务设施
Safe, quiet, view of Marina from outside. Unfortunately not from our room. We had a very bad views. We were told we upgraded to Atrium. Sounds fancy but when we got to our room and opened the curtains to check the view, what we could see were the roof down below and other units and the guests from inside. Hence, we had to always close the curtains so other guests from other units couldn't see us. The breakfast that is cooked to our preference is okay. The free-refill coffee had to be ordered all the time, and it takes a while before you get one. The buffet breakfast is mediocre except the hot food. I love the mushroom. I think it's Bella or Crimini. The breads esp. the sliced loaves are either old and rock hard. I'm not sure if it's supposed to be like that. Because I'm used to eating soft and fluffy breads. Same with nuts, they are just too hard for me. I'm not sure or maybe it's just me. All I know they took a lot of hard work to bite and chew to swallow. I only tried once and didn't repeat. What I like most of our room is the spacious room and the shower & strong water which is very important to us. Oh the cleaning time is not time pressured. Cleaners do not knock to signal cleaning time. They just wait until unit guests go out before they go inside to clean every room, which is very rare in all my hotel experience. Overall, our experience is fine. We still enjoyed our time while in Auckland.
2024 年 3 月入住 6 晚
Reto Borer 于 2024年03月28日 的回复
Thank you for taking the time to tell us about your experience at the Sofitel Auckland Viaduct Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.All you comment shave bee noted specially about the breakfast buffet and we will investigate and make amendments on the points you mention if necessary. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

6/10 一般

Janet，New York

商务旅客
A so-so property--good location but feels like a mid level change and not like a top flight major city hotel. Breakfast buffet completely ordinary. Again feels like a tour hotel.
2024 年 3 月入住 1 晚
Reto Borer 于 2024年04月11日 的回复
Dear JanetThank you for taking the time to tell us about your experience at the Sofitel Auckland Viaduct Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.i will discuss your comments in regard to the BRF buffet with our Chef ! We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Reto Borer

10/10 超赞

RICK

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Perfect location near downtown Auckland. Very walkable to the harbor and shopping, highly recommend for all travelers
2024 年 3 月入住 1 晚
Reto Borer 于 2024年03月28日 的回复
We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Reto Borer

10/10 超赞

Jonathan

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Very nice hotel in a great location. Room was spacious & breakfast was excellent.
2024 年 3 月入住 2 晚
Reto Borer 于 2024年03月28日 的回复
We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Reto Borer

6/10 一般

Robert

与配偶出行
满意：清洁度、服务设施、住宿条件和设施
Just ok, nothing great. We found the staff were no better than average. Not worth the money.
2024 年 2 月入住 1 晚
Reto Borer 于 2024年03月1日 的回复
Thank you for taking the time to tell us about your experience at the Sofitel Auckland Viaduct Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

8/10 还可以

john

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We have stayed with you many times for business and pleasure and always find this hotel convenient and a quiet place to stay. We always enjoy the food and spa when we visit. Some standards of cleanliness in the general areas have dropped and if flowers are on show they need to be fresh. Otherwise, we had a very enjoyable stay, thank you.
2024 年 2 月入住 1 晚
Reto Borer 于 2024年02月25日 的回复
We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your comment in regard to flower have been noted and we working to get this rectified.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 超赞

THIERRY PIERRE

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Excellent souvenir
2024 年 2 月入住 2 晚
Reto Borer 于 2024年02月25日 的回复
We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 超赞

Jamie

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great location right on the waters edge. Very nice and clean, great service and fantastic breakfast
2024 年 2 月入住 4 晚
Reto Borer 于 2024年02月25日 的回复
We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 超赞

Jack

满意：员工和服务，清洁度
2024 年 2 月入住 1 晚
Reto Borer 于 2024年02月25日 的回复
We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

2/10 糟糕

Brian

与配偶出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
First, I should like to say I almost NEVER leave reviews. HOWEVER...this hotel deserves a scathing assessment. I have stayed at many Sofitels throughout the world and have always found them to be well-managed and worth the extra expense. That does NOT apply to this hotel. Good luck finding reception. I literally asked the people in reception where it was! They did not bother to o much as greet us let alone help. Apparently no rewards for Expedia Gold First room: Perfectly clean but with completely broken AC and about 85 degrees inside. Asked for a new room and were told maintenance would fix it. Checked 2 hours later and they stated they hadn't heard from maintenance, nor checked on room but it was probably fixed. It was not. Finally asked for a new room. Directed to new room that smelled horrible--like stale cologne, febreeze and carpet cleaner, albeit with working HVAC. Asked for another room still. FInally after schlepping 4 bags and sundry other items we found a room with functional AC that smells like mildew (actually). Decided after 16 hour flight this would have to do. At no point was any remedy offered for any of this. Bottom line: Worst hotel experience I can recall at any higher end stay...and I've stayed in a lot of them. I could NOT have been more disappointed.
Reto Borer 于 2024年02月6日 的回复
Thank you for taking the time to tell us about your experience at the Sofitel Auckland Viaduct Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Reto Borer

6/10 一般

Patrick

2024 年 1 月入住 1 晚

10/10 超赞

Herbert

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Personalized reception
2024 年 1 月入住 3 晚
Reto Borer 于 2024年02月25日 的回复
We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 超赞

Katherine

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Wedding night bliss
We spent our wedding night in your gorgeous hotel, the complementary champagne and sweets were much appreciated!! Thank you!!! The bedding was a dreamy and soft, really perfect! We also LOVED the bathtub.
2024 年 1 月入住 1 晚
Reto Borer 于 2024年02月25日 的回复
We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 超赞

Victor，san juan

2024 年 1 月入住 2 晚
Reto Borer 于 2024年02月25日 的回复
We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 超赞

Meghan

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Reto Borer 于 2024年03月1日 的回复
We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Reto Borer

8/10 还可以

Robert

2023 年 12 月入住 1 晚

10/10 超赞

Qun

2023 年 12 月入住 1 晚

10/10 超赞

Sarah

2023 年 12 月入住 1 晚
Reto Borer 于 2024年03月1日 的回复
We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Reto Borer

10/10 超赞

Shelley

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚

8/10 还可以

Glenn

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Lovely stay
The hotel was lovely, and well positioned. However disappointing that my suite didn’t have marina views as expected from the website pictures.
2023 年 12 月入住 2 晚
Reto Borer 于 2023年12月14日 的回复
Thank you for taking the time to tell us about your experience at the Sofitel Auckland Viaduct Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Reto Borer

8/10 还可以

Gilson

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Auckland Dinner
The hotel has a great location The staff is really lovely They just need to improve on their delivery Service could be faster And rather questionable at times Overall great
2023 年 12 月入住 2 晚
Reto Borer 于 2023年12月14日 的回复
We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Reto Borer

4/10 很差

Ruby

满意：清洁度、员工和服务、住宿条件和设施
inadequate dining options
2023 年 12 月入住 1 晚
Reto Borer 于 2023年12月14日 的回复
Dear Maureen McLaren,Thank you for taking the time to tell us about your experience at the Sofitel Auckland Viaduct Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Reto Borer

10/10 超赞

Tino

满意：清洁度、员工和服务、住宿条件和设施
2023 年 11 月入住 11 晚
Reto Borer 于 2023年12月2日 的回复
Dear Mr.TinoWe very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Reto Borer

4/10 很差

Craig

与配偶出行
不满意：员工和服务
Unhelpful and rude staff especially the housekeeping staff. Room wasn’t cleaned most days till 4pm and then it was an effort when we asked for clean towels. For a 5 star hotel it was more like 1.5 stars for customer service. On the plus side, it’s in a nice location with a short walk into the main centre of town.
2023 年 11 月入住 3 晚
Reto Borer 于 2023年11月26日 的回复
Dear CraigThank you for taking the time to tell us about your experience at the Sofitel Auckland Viaduct Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Reto Borer

10/10 超赞

max，Hong Kong

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
very nice hotel
2023 年 11 月入住 2 晚
Reto Borer 于 2023年11月23日 的回复
We sincerely value your feedback concerning your recent stay at the Sofitel Auckland Viaduct Harbour.We take great delight in receiving such positive comments from our guests. Your words of appreciation will be shared with our dedicated team, who work tirelessly to provide an exceptional experience for all our guests. Your feedback serves as a motivating force, inspiring our staff to consistently enhance the quality of our services.Your willingness to share your experience with us is truly appreciated. We are committed to ensuring that your future visits are as enjoyable as your previous one. Our aim is to continue exceeding your expectations and making your stay with us a memorable one.Please do not hesitate to reach out if you have any special requests or if there is anything more we can do to make your stay even more comfortable and enjoyable. Your comfort and satisfaction are our utmost priorities, and we look forward to the pleasure of hosting you again in the near future.Sincerely,Reto Borer

4/10 很差

Charlotta

满意：清洁度
不满意：员工和服务
2023 年 11 月入住 1 晚
Reto Borer 于 2023年11月23日 的回复
Thank you for taking the time to tell us about your experience at the Sofitel Auckland Viaduct Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Reto Borer

10/10 超赞

Bruce

满意：清洁度、员工和服务、服务设施、住宿条件和设施
The property is very nice and on an excellent and picturesque location. The people at the hotel are kind, warm and very helpful. The breakfast is top-notch. It’s too bad there is no one to greet you upon arrival. There is no doorman or even a clearly visible reception desk when you first enter the property. The club lounge looks great. It’s a bit pretentious for my taste, but others, especially those who are accustomed to European traditions will most likely love it.
2023 年 11 月入住 7 晚
Anya Rendall 于 2023年11月15日 的回复
Bonjour Bruce,We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour, both positive and constructive. It is always a pleasure to receive positive feedback, especially regarding our team and I will share your comments with them. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Anya RendallFront Office Manager

8/10 还可以

Petelo

2023 年 11 月入住 4 晚
Reto Borer 于 2023年12月2日 的回复
Dear PeteloWe very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Reto Borer

8/10 还可以

Maria

2023 年 10 月入住 1 晚
Reto Borer 于 2023年10月19日 的回复
Dear MAria, We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reto Borer

10/10 超赞

Nicole

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great new hotel, amazing location near the harbour, shopping and restaurants.
2023 年 10 月入住 1 晚
Reto Borer 于 2023年10月8日 的回复
Dear NicoleWe very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Reto Borer

6/10 一般

christopher

与配偶出行
满意：服务设施，清洁度
Overall the Sofitel is a beautiful hotel, unfortunately the view was of a bus station, and we had to debate with a staff to get a seat in the dining room, other than the one where the buffet was even though there were clearly other tables available! And you must ask fur an extra hot coffee otherwise it comes out cold!
2023 年 9 月入住 4 晚
Reto Borer 于 2023年10月8日 的回复
Dear ChristopherThank you for taking the time to tell us about your experience at the Sofitel Auckland Viaduct Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Reto Borer

4/10 很差

Carmelita

满意：清洁度
不满意：客房舒适度，住宿条件和设施
Too cold for comfort!
The room was so cold and no operable heat. They claimed they had to order a new coil for the heater and that it wouldn’t arrive until after I left. They had to bring me another think blanket and a portable heater that kept me up due to the noise it generated. They said they would have comped me 50% of the room but could not because I booked through here. So I was not compensated. Horrible experience for a luxury line for the price I paid.
2023 年 9 月入住 3 晚
Reto Borer 于 2023年09月7日 的回复
We apologize for the inconvenience caused due to a mechanical malfunction on this night. We fully understand that the room move which was offered was at this time of the night a big ask on our behalf. We sure that on our next visit we be able to meet you expectation. Kindly contact our team and we be able to restore your faith in us. with kind regards

6/10 一般

Jacque

2023 年 9 月入住 1 晚
Reto Borer 于 2023年09月10日 的回复
Thanks a lot for you replay and hope to see you soon again.with kind regards

10/10 超赞

Stuart

2023 年 1 月入住 3 晚