The hotel advertised breakfast on Expedia. However, when I asked what time breakfast was served, the maintenance/front desk staff told me they have not offered breakfast “in a while.”
Check-in was also extremely unorganized. When I arrived, I waited approximately 30–45 minutes for someone to come to the front desk. Once the clerk arrived, they had to call the property owner at home to confirm my reservation.
I specifically requested a non-smoking king room, but I was initially assigned a smoking room with two queen beds. The room was dirty, and the bedding was old, worn, and torn. The following day, I was moved to a king room, but unfortunately that room also had cleanliness issues—there were visible spider webs hanging from the ceiling, and the bedding was again dirty, with cigarette burns similar to the first room.
I was also told the owners are waiting until the Masters to purchase new bedding and make updates. While I understand some properties are independently owned, I have stayed at other Sonesta locations and this experience was far below what I expect from the Sonesta brand.
Independently owned or not, Sonesta should not allow a motel/hotel to operate under its brand without thorough vetting and ongoing quality standards.
