2/10 很差
Alexis (Charlotte)
商務旅客
2025 年 12 月 13 日
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
I stayed at Sonesta Essentials for a work event that also fell on my birthday weekend. I had reasonable expectations for a last-minute booking, but this was one of the worst hotel experiences I’ve ever had.
First red flag: the front desk never answered the phone. I tried calling for hours while en route just to confirm my reservation.
Second: the entire hotel reeked of cigarette smoke; lobby, hallways, elevator, and rooms.
Third: the side/back entrance door was propped wide open, allowing anyone access to the building. The elevator was extremely old, shaky, and scary.
My first room (308 or 309) had blood stains on the sheet and mattress, plus small white suspicious bugs under the mattress. I took photos and immediately requested a room change.
The second room was no better: mold and mildew on the shower curtain, cigarette burn holes in the bedding, a black soot-like substance on the mattress, no toilet paper, brown water from the sink, a baby roach came out of the sink, and the door would not properly lock due to a misaligned deadbolt.
I was exhausted and bought blankets from Walmart to sleep on top of the bed. When I tried to move the mini fridge in front of the door for security, roaches scattered from behind it. I immediately checked out.
The front desk woman was excellent and handled the situation professionally, canceling my stay without fees.
I understand budget hotels, but this place felt unsafe and unsanitary. It should not be listed on booking sites
Alexis
於 2025 年 12 月住了 1 晚
