I booked a room on expedia, but when I actually arrived at the hotel, the rude staff told me that there was no room, I was rejected and had to check in at another hotel. The money I paid has not been refunded to me, it's terrible
Qinsong
2024 年 10 月入住 1 晚
2/10 糟糕
Maria
与家人及幼儿出行, 与家人出行, 带宠物出行
2025 年 6 月 11 日
不满意:清洁度、服务设施、住宿条件和设施
The property did not look like the pictures. The room was bad. Would not recommend staying there
Maria
2025 年 5 月入住 1 晚
2/10 糟糕
Samantha
与配偶出行, 商务旅客
2025 年 5 月 8 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Horrible customer service, rude and unprofessional staff - property refused to refund the stay despite their not having our reservation, any availability and we were turned around “WE’RE SOLD OUT, CLOSED!!!” before we even walked in the door (staff outside smoking). The whole experience was horrible and now the property refused to respond to communications & process refund requests. Avoid at all costs
Samantha
2024 年 10 月入住 1 晚
2/10 糟糕
Lee
2025 年 4 月 14 日
满意:员工和服务
不满意:住宿条件和设施,清洁度
The room was a total train wreck, which may not have been that bad for normal Motel 6 prices, but for Masters prices, it was awful. The one saving grace is that the ladies who worked the front desk were awesome.
Lee
2025 年 4 月入住 2 晚
2/10 糟糕
Michael
团体旅客
2025 年 4 月 14 日
不满意:清洁度、住宿条件和设施、客房舒适度
Worst hotel in Augusta.
Room was infested with bed bugs and cockroaches. When we told the front desk he laughed at us.
Michael
2025 年 4 月入住 3 晚
2/10 糟糕
Robert
2025 年 4 月 12 日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Awful 0-10
Dirty. Roaches. Spiders. Room looked nothing like the pictures advertised. New isn’t even have proper bedding
Robert
2025 年 4 月入住 1 晚
2/10 糟糕
Matthew
与家人出行
2025 年 4 月 11 日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Matthew
2025 年 4 月入住 2 晚
2/10 糟糕
Francis
2025 年 4 月 10 日
Francis
2025 年 4 月入住 2 晚
6/10 一般
Lucas
团体旅客
2025 年 4 月 9 日
Lucas
2025 年 4 月入住 2 晚
2/10 糟糕
Andrew
团体旅客
2025 年 4 月 9 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
The mattresses (no mattress protector) were mouldy; the shower was mouldy and leaking; the floors were dirty (blood and insects); the room smelled of chemicals so much that it gave me a headache. My group had to immediately leave and find alternative accommodations. Please do not book at this place.