恒温泳池
查看供应情况

关于Fourth Night Free*l Minutes to Downtown I Pool&Spa | Gameroom的点评

Fourth Night Free*l Minutes to Downtown I Pool&Spa | Gameroom
West Lake Hills, TX

点评

9.6

绝佳

10 分 - 超赞。21 条好评，共有 25 条点评" "
8 分 - 还可以。3 条好评，共有 25 条点评" "
6 分 - 一般。1 条好评，共有 25 条点评" "
4 分 - 很差。0 条好评，共有 25 条点评" "
2 分 - 糟糕。0 条好评，共有 25 条点评" "

9.8/10

清洁度

点评

10/10 超赞

Andy H.

满意：清洁度
Perfect Set-Up for Fun
The house had everything we hoped for... great place to hang for the day and close to town. Highly recommended!
2022 年 9 月入住 2 晚

10/10 超赞

Jack B.

满意：清洁度
Great all-around
Property staff was on-call the whole time we were there. Great stay overall.
2022 年 4 月入住 2 晚

10/10 超赞

Cheryl H.

满意：清洁度
Great property for a large family
Beautiful setting and great property for a family 70th birthday. Above did a fantastic job of setting us up and taking care of us throughout the weekend. I recommend this property.
2022 年 8 月入住 2 晚
VrboOwner 于 2023年09月6日 的回复
Thank you for your kind words about your stay! We are thrilled you chose ABOVE and hope to see you again soon!

8/10 还可以

Timothy C.，Long Beach

满意：清洁度
Nice home
Overall a nice stay, clean, well kept and a lot to do. Pool, ping pong, great ac, and up kept. However we were let down on the room situation with the added beds as the post mentioned it could sleep up to 14. This meant added beds in a office with a desk and furniture so it wasn’t actually suited as a sleeping space. There was also pictures of the families and there clothes in drawers and closets. I wish this was communicated better
2022 年 6 月入住 4 晚
VrboOwner 于 2023年09月6日 的回复
Timothy, thank you for your feedback! This home is a homeowner occupied house when it is not rented out and does have some personal items stored away in certain areas. We hope to see you again soon!

10/10 超赞

Arturo T.

满意：清洁度
Austin F1 Experience
Property is well managed and Ronaldo, our host manager did a great job walking us through the property and assisting with any items we needed to make our stay more enjoyable.
2021 年 10 月入住 3 晚
VrboOwner 于 2023年09月6日 的回复
Arturo, We are thrilled you enjoyed your stay and the service delivered by Ronaldo was so outstanding. We appreciate you taking such wonderful care of the home and hope to see you in one of our ABOVE properties again next year. Regards The ABOVE Team

6/10 一般

MATTHEW M.，Carmel, USA

满意：清洁度
Disappointing in most regards
Overall, I was very disappointed in this rental for the price charged. This was priced at a premium and the experience was well short of a premium one. The owner left their personal items in bedrooms and the kitchen. There was no closet space to hang items. We were there for a week and lived out of our suite cases. All drawers in the bedrooms were full with homeowner items. The bathroom drawers were full too - home owner toiletries, hair brushes, etc. The upstairs bedrooms had a substantial amount of childhood photos, trophies, pictures from childhood - so many my daughters felt uncomfortable sleeping in those bedrooms. The kitchen intermingled drawers for renter use with drawers with personal effects. The kitchen pantry again mixed home owner items with the trash bins they ask you to use. There was no place but the kitchen counters to store non-perishable groceries for the week. There are a lot of family pictures in most room - dining room (2 of 3 walls), living room, both upstairs bedrooms, master bedroom, in the coach house. For a rental property the owner should make the decor much more neutral than presented. Second, the rules for the hot tub and pool could have been better disclosed. The owner requires the property manager to come on and off the property each time the hot tub is turned on and off! This was unsettling at best and negatively impacted our ability to settle in and enjoy. The hot tub has to go off at 10:00 pm even on weekends even if there is no noise from the guests. The pool lights did not turn on. The property management company was pleasant and had consistently good communication. They admitted to a ball being dropped along the way and it should have been communicated to us prior to check in the home was homeowner occupied. I'm an experienced renter and have not seen a home presented this way before. They attempted to move us to another home but there was no availability.
2021 年 10 月入住 7 晚
VrboOwner 于 2023年09月6日 的回复
We regret you felt your experience was disappointing despite our best efforts to adjust the home to your expectations. Per our marketing on VRBO, all of our homes are owner-occupied, which brings several positives including additional amenities offered to our guests who are staying ABOVE. As our management team mentioned, we would have been happy to move your family’s clothing into one of the closets and move homeowner goods per your request. As you can see from the several other 5-Star Reviews on this home, our guests are a priority and we exhaust all means to make you feel at home. We would love to have you return to another property that may be a better fit for your group. Please reach out to our sales team member you booked with last time and we will ensure your next stay exceeds expectations.

10/10 超赞

Anastasia C.

满意：清洁度
Wish we could stay longer!
So glad we booked this place! The house is awesome - it’s designed for both relaxation and fun in a beautiful neighborhood. Our house manager, Alexandrea, was incredible and made our stay extra special and comfortable. Everything was set up beautifully upon our arrival. The house comfortably slept our group of 15.
2021 年 8 月入住 2 晚
VrboOwner 于 2023年09月6日 的回复
Thanks very much Anastasia for the glowing comments on your stay at ABOVE's Authentic Westlake Estate. We are thrilled you enjoyed the home and the service our team delivered. Please stay ABOVE again on your next visit to Austin. Cheers

8/10 还可以

Elizabeth S.

满意：清洁度
Lovely Property for Family Gathering
The property was very clean, and the main living area was spacious. The pool and yard were lovely, and we enjoyed watching the deer in the back of the property. It was challenging for our party of 9 adults and a baby that one of the showers was broken, and I was notified only two days before arrival. Nevertheless, this was a nice location for our family gathering, and we really enjoyed our stay. It was a pleasure working with the Above Realty Group. Conor in Guest Services was so helpful before arrival. The House Manager, Alexandrea, was wonderful! There were several maintenance issues involving power to plugs, fans, outside lights, dishwasher, and internet service. She was very prompt in addressing these issues and any other request we had. She even surprised us with pastries one morning. The Above team is excellent!
2021 年 7 月入住 5 晚
VrboOwner 于 2023年09月6日 的回复
We are so sorry for the issues you encountered during your stay with the shower. We are happy to say that part has been replaced and the issue rectified! We understand this was inconvenient during your rental and would love to have you back at the same property or another in the future so you can fully experience ABOVE! We enjoyed hosting you in one of your homes and hope to see you back again soon!!

8/10 还可以

logan n.

满意：清洁度
Great Rental in a cozy neighborhood
Overall the house was nice and clean. Neighborhood was great making the drive into downtown Austin convenient. Only hidden cost was the jacuzzi heater & pool which you can opt out to get or not. Will definitely stay again.
2019 年 5 月入住 2 晚
VrboOwner 于 2023年09月6日 的回复
Thank you for your kind comments! Your group was a pleasure to host. Please hurry back to another ARRIVELUXURY estate soon!

10/10 超赞

Brian M.

满意：清洁度
Can’t beat this place for a large party
Everything went smoothly and everyone was comfortable with their own bed.
2019 年 6 月入住 2 晚
VrboOwner 于 2023年09月6日 的回复
Thank you for your 5 star review! Glad your group had a nice time while in Austin!

10/10 超赞

Michael M.

Great place
12 of us—all professionals in our early/mid 30’s—stayed here for a bachelor party weekend. The layout of the place is great and pictures don’t do it justice. The Ty and Sherie from Arrive were great and very accommodating. The space was fine for 12 people, but would be more comfortable for 8 or fewer. But I would definitely stay again.
2019 年 5 月入住 3 晚
VrboOwner 于 2023年09月6日 的回复
You are always welcome! Thank you for taking great care of the home and we look forward to your return!!

10/10 超赞

Brian J.

Beautiful Property and Very Nice House
Very nice property and we had a great time. There are a few items to be aware of. 1. The pool is not as big as it looks in the picture. 2. The management company comes in with a sheet full of rules and fines attached when you arrive and ask you to sign it. I reluctantly did but marked out the $1,000 fine if a neighbor calls and says we were too loud. Really?!? There is no smoking outside, another big fine for that etc. etc. etc. Also the managers drop by everyday to check up on the house. Overall everything went smoothly and I got the deposit back. Just made me feel a little like being in a college dormitory instead of a luxury home. On the plus side the managers were available and ready to do anything for us. The hot tub heater wasn’t working (which was additional to have turned on) so the my got someone out very quickly and didn’t waived that fee. The also setup additional beds for our big group for a fee but it was a big help.
2018 年 9 月入住 2 晚
VrboOwner 于 2023年09月6日 的回复
Thank you for your kind comments! Your group was a pleasure to host. Please hurry back to another ARRIVELUXURY estate soon!

10/10 超赞

Brandon S.

Perfection in Austin
Ideally situated home on the edge of Downtown Austin - just a short Uber ride away from key attractions like Rainey and 6th Street. Would highly recommend for groups looking to be together versus split up in a hotel. Pride of ownership shows throughout - a comfortable and welcoming retreat.
2018 年 4 月入住 2 晚
VrboOwner 于 2023年09月6日 的回复
Thank you for your kind comments! Your group was a pleasure to host. Please hurry back to another ARRIVELUXURY estate soon!

10/10 超赞

benton e.

great house for group weekend
We rented the house with 13 guests and the space was perfect to comfortably sleep everyone (extra cots were brought in). The common patio/pool area between the houses, teh game room, and the big house living room were great social spaces. It's a quick drive to downtown Austin and convenient to grab ubers. The hosting company was very attentive offering services throughout the stay, meeting us at the house and including a welcome basket for our group. Great house for a group run by a great hosting company
2017 年 9 月入住 3 晚
VrboOwner 于 2023年09月6日 的回复
Thank you for your kind comments! Your group was a pleasure to host. Please hurry back to another ARRIVELUXURY estate soon!