Very good hotel. Nice staff, wonderful room, excellent location.
真实旅客
2019 年 2 月入住 1 晚
Corynn Hansen- General Manager 于 2019年03月19日 的回复
We are glad you enjoyed your stay. Thank you for staying with us!
8/10 还可以
YUAN FU
2018年11月17日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
YUAN FU
2018 年 11 月入住 1 晚
8/10 还可以
Steven
与配偶出行
2024年05月19日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
An excellent choice for us to go to a show at the nearby ACL Moody Theater. The hotel was clean and had everything we needed. Guests should carefully look at the parking situation as the hotel has no self parking and overnight valet is $57 a night. This made an exceptional rate change to only a good rate.
Steven
2024 年 5 月入住 2 晚
Customer Service 于 2024年05月20日 的回复
Steven,Thank you for choosing Hampton Inn & Suites Austin Downtown Convention Center. It's wonderful to hear that your stay was excellent and that our location was convenient for your visit to the ACL Moody Theater.We appreciate your feedback about the parking situation and will share your comments with our management team. We hope to welcome you back on your next visit to Austin.Best regards,Hampton Inn & Suites Austin Downtown Convention Center
10/10 超赞
Stephen
带宠物出行
2024年05月19日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very clean, modern and professional staff.
Stephen
2024 年 5 月入住 1 晚
Customer Service 于 2024年05月20日 的回复
Stephen, thank you for your wonderful feedback! The team at the Hampton Inn & Suites Austin Downtown Convention Center is delighted to hear that you enjoyed the modern and spotless facilities. We look forward to welcoming you back again soon!
10/10 超赞
Matt
2024年05月12日
满意:清洁度、员工和服务、住宿条件和设施
Matt
2024 年 2 月入住 1 晚
Customer Service 于 2024年05月14日 的回复
Matt, it's fantastic to see you had a memorable stay at Hampton Inn & Suites Austin Downtown Convention Center. We're looking forward to having you with us again in the future.
8/10 还可以
Rebecca
2024年05月10日
满意:住宿条件和设施,员工和服务
Rebecca
2024 年 5 月入住 4 晚
Customer Service 于 2024年05月12日 的回复
Rebecca, it's great to see you enjoyed your stay at the Hampton Inn & Suites Austin Downtown Convention Center. We sincerely appreciate your positive rating and hope to welcome you back in the near future.
10/10 超赞
Irma
与家人出行
2024年05月10日
满意:服务设施
Awesome property, location and customer service. Checking out and requesting our car was a breeze.
Irma
2024 年 5 月入住 1 晚
Customer Service 于 2024年05月11日 的回复
Irma, it's fantastic to hear that your stay at Hampton Inn & Suites Austin Downtown Convention Center was so seamless. It delights us that our prime location, superior service, and smooth check-out process added positively to your experience. We eagerly anticipate your next visit!
10/10 超赞
Travis
2024年05月1日
Travis
2024 年 4 月入住 4 晚
Customer Service 于 2024年05月21日 的回复
Travis, thank you for your 5-star rating! The team at Hampton Inn & Suites Austin Downtown Convention Center is thrilled to see you had a great experience. We're looking forward to welcoming you back soon!
10/10 超赞
Michelle
2024年04月26日
Michelle
2024 年 4 月入住 2 晚
Customer Service 于 2024年05月16日 的回复
Michelle, thank you for your positive rating! The team at Hampton Inn & Suites Austin Downtown Convention Center is thrilled to see you enjoyed your stay. We're looking forward to welcoming you back on your next visit!
10/10 超赞
Harp
2024年04月25日
满意:清洁度、员工和服务、住宿条件和设施
Awesome breakfast
Harp
2024 年 4 月入住 1 晚
Customer Service 于 2024年04月26日 的回复
Harp, it's great to hear you enjoyed the breakfast at Hampton Inn & Suites Austin Downtown Convention Center. We believe in starting the day right. We hope to serve you again soon!
10/10 超赞
Eric
团体旅客
2024年04月24日
满意:清洁度、服务设施、住宿条件和设施
Helpful friendly staff
Eric
2024 年 4 月入住 1 晚
Customer Service 于 2024年04月25日 的回复
Eric, we are thrilled to hear that you enjoyed your stay at Hampton Inn & Suites Austin Downtown Convention Center. It's gratifying to know our team members made a positive impact on your visit with their helpful and friendly service. We look forward to welcoming you on your next trip to Austin.
10/10 超赞
Tiffany
2024年04月21日
满意:清洁度、员工和服务、住宿条件和设施
Convenient location
Tiffany
2024 年 4 月入住 2 晚
Customer Service 于 2024年04月22日 的回复
Tiffany, we're delighted that you found the location of Hampton Inn & Suites Austin Downtown Convention Center convenient. We hope to see you again when your travels next bring you to Austin.
8/10 还可以
Linda,Kapaa
2024年04月21日
满意:清洁度、员工和服务、住宿条件和设施
Linda
2024 年 4 月入住 2 晚
Customer Service 于 2024年04月22日 的回复
Linda, thank you for taking the time to rate your stay at Hampton Inn & Suites Austin Downtown Convention Center. We're delighted to receive a positive rating without remarks. We value your feedback and look forward to welcome you back during your next visit to Austin.
10/10 超赞
Cheryl
与家人出行
2024年04月20日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Loved all of it!!
Cheryl
2024 年 4 月入住 1 晚
Customer Service 于 2024年04月21日 的回复
Thank you for taking the time to leave this wonderful rating, Cheryl! We hope to see you again soon at Hampton Inn & Suites Austin Downtown Convention Center so we can share yet another amazing experience!
10/10 超赞
Twyla,Anna
与家人出行
2024年04月17日
满意:清洁度、员工和服务、住宿条件和设施
I liked the breakfast bar
Twyla
2024 年 3 月入住 1 晚
Customer Service 于 2024年04月17日 的回复
Twyla, we're happy to hear that you enjoyed the breakfast bar at Hampton Inn & Suites Austin Downtown Convention Center. Breakfast is indeed an important meal of the day and we strive to offer a variety of choices. We're glad this aspect resonated with you. Looking forward to welcoming you back during your next visit to Austin.
8/10 还可以
CAROLINA
2024年04月17日
满意:清洁度、员工和服务、住宿条件和设施
CAROLINA
2024 年 4 月入住 4 晚
Customer Service 于 2024年04月18日 的回复
Carolina, thank you for your rating of Hampton Inn & Suites Austin Downtown Convention Center. We're pleased to see that your stay was enjoyable and we hope to have you back with us in the near future for another memorable experience.
8/10 还可以
Michael
与配偶出行, 商务旅客
2024年04月16日
满意:服务设施,清洁度
不满意:员工和服务
Hotel overall was good but the only problem was the staff that checked us in was very rude.
Michael
2024 年 4 月入住 2 晚
Customer Service 于 2024年04月16日 的回复
Michael, thank you for sharing your review. At Hampton Inn & Suites Austin Downtown Convention Center, we continuously aim to provide remarkable experiences to our guests. It's disheartening to learn about your check-in experience, and we kindly acknowledge your concerns. Measures are being taken to ensure that our team members maintain our high standard of hospitality. We hope to welcome you back for a more enjoyable stay in the future.
8/10 还可以
shakur
2024年04月15日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
good location to stay in down town Austin
shakur
2024 年 4 月入住 3 晚
Customer Service 于 2024年04月15日 的回复
Shakur, thank you for sharing your positive experience. It's wonderful to learn that you found the location of Hampton Inn & Suites Austin Downtown Convention Center ideal for exploring the downtown Austin area! We appreciate your feedback and we're looking forward to welcoming you back soon.
8/10 还可以
Aleksandar
团体旅客
2024年04月14日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
breakfest can be beter
Aleksandar
2024 年 4 月入住 2 晚
Customer Service 于 2024年04月15日 的回复
Aleksandar, it's pleasing to hear you had an overall positive experience at Hampton Inn & Suites Austin Downtown Convention Center. Your feedback regarding the breakfast is greatly appreciated. We're always seeking ways to enhance our guests' dining experience, be it the variety or the quality. We look forward to welcoming you back, and hope to exceed your expectations next time.
6/10 一般
Jennifer,MARION
2024年04月13日
不满意:员工和服务
Jennifer
2024 年 4 月入住 3 晚
Customer Service 于 2024年04月15日 的回复
Thank you for the feedback, Jennifer.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.
10/10 超赞
Bob
2024年04月13日
Bob
2024 年 4 月入住 2 晚
Customer Service 于 2024年05月3日 的回复
Bob, we couldn't be happier that your stay at the Hampton Inn & Suites Austin Downtown Convention Center was satisfactory enough to give us a perfect score! Your vote of confidence means a lot to our team and we pledge to continue providing exceptional experiences to our guests. We thank you for your preference and cannot wait to welcome you back on your next visit to Austin. Safe travels till then!
8/10 还可以
Kaaren
2024年04月9日
Kaaren
2024 年 4 月入住 3 晚
Customer Service 于 2024年04月30日 的回复
Kaaren, thank you for choosing Hampton Inn & Suites Austin Downtown Convention Center and sharing a rating with us. We are glad to host you and look forward to your return in the future.
6/10 一般
Arq. Sylvia
2024年04月2日
满意:清洁度、员工和服务、住宿条件和设施
Me gustó pero no tiene estacionamiento
Arq. Sylvia
2024 年 3 月入住 3 晚
Customer Service 于 2024年04月9日 的回复
Arq. Sylvia, we appreciate your feedback. We understand parking availability could be an important factor during your stay, and we regret any inconvenience. Thank you for staying with us. We look forward to having another chance to better serve you next time.
10/10 超赞
Ronald
与家人出行, 商务旅客
2024年03月25日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very convenient location. Right downtown. Good restaurants nearby. Near 6th St.
Breakfast was good.
Ronald
2024 年 3 月入住 4 晚
Customer Service 于 2024年03月26日 的回复
Ronald, thank you for your glowing review. We're pleased to know you found the location of Hampton Inn & Suites Austin Downtown Convention Center highly convenient and enjoyed the nearby dining options. Delighted to hear you also appreciated our breakfast. We're excited to welcome you back in the future for another seamless experience.
6/10 一般
Paul
2024年03月24日
Paul
2024 年 3 月入住 3 晚
Customer Service 于 2024年04月14日 的回复
We appreciate the feedback, Paul.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.
10/10 超赞
Edward
2024年03月22日
满意:清洁度、员工和服务、住宿条件和设施
Edward
2024 年 3 月入住 2 晚
Customer Service 于 2024年03月24日 的回复
Thanks, Edward! It's outstanding your time at Hampton Inn & Suites Austin Downtown Convention Center was fantastic. We can't wait until your next visit!
10/10 超赞
Denise
2024年03月20日
Denise
2024 年 3 月入住 2 晚
Customer Service 于 2024年03月22日 的回复
Denise, thank you for taking the time to rate your stay at Hampton Inn & Suites Austin Downtown Convention Center. We're thrilled to know you enjoyed your stay and we look forward to hosting you again in the future.
10/10 超赞
Claudia,Spring
与家人及幼儿出行, 与家人出行
2024年03月17日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Everything was amazing
Claudia
2024 年 3 月入住 2 晚
Customer Service 于 2024年03月18日 的回复
Claudia, we're thrilled to hear you had an excellent stay at the Hampton Inn & Suites Austin Downtown Convention Center. It's wonderful to know that everything met your expectations. We hope to have the pleasure of welcoming you back in the future.
8/10 还可以
CAROLINA,Quito
2024年03月10日
满意:清洁度
CAROLINA
2024 年 2 月入住 5 晚
Customer Service 于 2024年03月12日 的回复
Carolina, it's delightful to see your rating! Thank you for choosing Hampton Inn & Suites Austin Downtown Convention Center as your accommodation. We're pleased to know you had a satisfactory experience and we look forward to hosting you again during your future visits to Austin.
10/10 超赞
Irma
2024年03月8日
Irma
2024 年 3 月入住 2 晚
Customer Service 于 2024年03月28日 的回复
Irma, it's fantastic to hear you had a satisfactory stay with us at Hampton Inn & Suites Austin Downtown Convention Center. We're grateful for your high rating and we aim to continue delivering quality service. We hope to see you again soon.
10/10 超赞
kelly
与家人出行, 团体旅客
2024年03月4日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Amazing breakfast. Beyond comfortable bed!
kelly
2024 年 3 月入住 1 晚
Customer Service 于 2024年03月4日 的回复
Kelly, it's delightful to hear that you enjoyed the exceptional breakfast and found the bed at Hampton Inn & Suites Austin Downtown Convention Center exceedingly comfortable. We hope to have the pleasure of welcoming you back in the near future.
8/10 还可以
Katie
2024年03月2日
满意:清洁度、员工和服务、住宿条件和设施
Katie
2024 年 3 月入住 1 晚
Customer Service 于 2024年03月4日 的回复
Thank you for taking the time to share your review with us, Katie!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to Hampton Inn & Suites Austin Downtown Convention Center. Thank you and have a wonderful day!
6/10 一般
David R
商务旅客
2024年03月1日
满意:服务设施,清洁度
Staff very friendly and well manicured space. However housekeeping never came by tuesday, I returned around 4pm, trash still there no turndown. Beds sunk down and uncomfortable.
David R
2024 年 2 月入住 3 晚
Customer Service 于 2024年03月2日 的回复
David, thanks for your review. It's great to hear that our team members were welcoming and that you appreciated our well-maintained setting. We're sorry to hear about the missed room service and understand discomfort with the mattress. We aim for regular room refresh and constantly look for ways to offer a more relaxing sleep experience. Your comments will help us improve for future stays. Looking forward to serving you better on your next visit.
6/10 一般
Mateo
商务旅客
2024年03月1日
Hotel needs maintenance.
Mateo
2024 年 2 月入住 1 晚
Customer Service 于 2024年03月2日 的回复
Mateo, we appreciate your feedback. Our commitment to delivering a comfortable and enjoyable stay is paramount. We understand you had concerns about maintenance. Please be assured that we take such matters seriously and continually work to maintain our hotel's quality. We hope to have another opportunity to offer you a better experience.
10/10 超赞
LaTonya
与家人及幼儿出行, 与家人出行
2024年02月26日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I slept so good!
LaTonya
2024 年 2 月入住 1 晚
Customer Service 于 2024年02月27日 的回复
LaTonya, it's wonderful to hear you had such a comfortable rest at Hampton Inn & Suites Austin Downtown Convention Center. Our main goal is to provide relaxing accommodations for our guests. We hope to welcome you back for another peaceful night's sleep soon!
10/10 超赞
Kathleen
商务旅客
2024年02月26日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff was great, very clean, quiet.
Kathleen
2024 年 2 月入住 3 晚
Customer Service 于 2024年02月26日 的回复
Kathleen, thank you for sharing your pleasant experience at Hampton Inn & Suites Austin Downtown Convention Center. We're delighted to hear you appreciated the professionalism of our team members and the cleanliness of the property. It's reassuring to know that we provided a tranquil environment for you to enjoy. Come back anytime!
10/10 超赞
Jodie
2024年02月24日
Jodie
2023 年 12 月入住 3 晚
Customer Service 于 2024年02月26日 的回复
Jodie, it's wonderful to know you had a fantastic stay at Hampton Inn & Suites Austin Downtown Convention Center. We truly appreciate the perfect rating. Your support is invaluable, and we are looking forward to welcoming you back in the future. Safe travels until then!
10/10 超赞
Lina,Mount Royal
与家人出行
2024年02月23日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Property was few blocks from Austin marathon start. Very accommodating staff and friendly.
Lina
2024 年 2 月入住 1 晚
Customer Service 于 2024年02月23日 的回复
Lina, thank you for taking the time to share your experience at the Hampton Inn & Suites Austin Downtown Convention Center. It's wonderful to hear our location was convenient for your marathon and that our team members made your stay more enjoyable with their accommodating and friendly nature. We hope to welcome you back again for future events or simply a relaxing stay.
10/10 超赞
Deane
商务旅客
2024年02月21日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice clean value for money and near to the convention centre.
Deane
2024 年 2 月入住 3 晚
Customer Service 于 2024年02月21日 的回复
Deane, we truly appreciate your gracious feedback. It's delightful to hear that Hampton Inn & Suites Austin Downtown Convention Center's cleanliness and value met your expectations. Our close proximity to the convention centre is indeed a plus for many of our guests. We hope to be your choice of stay once more when your travel plans bring you back to Austin.
10/10 超赞
Matt
2024年02月20日
满意:清洁度、员工和服务、住宿条件和设施
Matt
2024 年 2 月入住 1 晚
Customer Service 于 2024年02月22日 的回复
Matt, it's wonderful to hear that you enjoyed your stay at Hampton Inn & Suites Austin Downtown Convention Center. We're elated to have met your expectations and we hope to welcome you back for another delightful experience. Thank you for choosing us.
6/10 一般
Adam
2024年02月19日
满意:清洁度、员工和服务、住宿条件和设施
不满意:客房舒适度
Adam
2024 年 2 月入住 2 晚
Customer Service 于 2024年02月21日 的回复
Adam, we noticed your recent rating and appreciate your feedback. As we strive to offer a satisfactory stay for every guest, we'd welcome any specific comments or suggestions that you may have. We hope for the chance to better serve you during your next stay in the area.
10/10 超赞
Strati
2024年02月13日
满意:清洁度、员工和服务、住宿条件和设施
Strati
2024 年 2 月入住 1 晚
Customer Service 于 2024年02月15日 的回复
Strati, it's a delight to see a top rating! We're thrilled you had a great stay at the Hampton Inn & Suites Austin Downtown Convention Center. Come back and enjoy another memorable experience with us soon!
10/10 超赞
cristiano
商务旅客
2024年02月12日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great location, quiet, lots of restaurants close by
cristiano
2024 年 2 月入住 3 晚
Customer Service 于 2024年02月12日 的回复
Cristiano, it's wonderful that you appreciated the peaceful environment and the close proximity of the Hampton Inn & Suites Austin Downtown Convention Center to numerous dining options. We appreciate your positive feedback and look forward to welcoming you back in the future.
10/10 超赞
James
与配偶出行
2024年02月12日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
9/10 would definitely stay again.
James
2024 年 2 月入住 1 晚
Customer Service 于 2024年02月12日 的回复
James, thank you for sharing your experience at the Hampton Inn & Suites Austin Downtown Convention Center. We're glad to know you enjoyed your stay and are contemplating a return in the future. We're looking forward to hosting you again soon.
10/10 超赞
Jill
团体旅客
2024年02月10日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Perfect Austin stay. Easy walk to tons of food, shops, music and comedy. Clean, quiet, affordable. Clean comfortable rooms & complimentary breakfast. Chill pool area and new gym. Definitely staying here again next time I'm in Austin.
Jill
2024 年 2 月入住 3 晚
Customer Service 于 2024年02月11日 的回复
Jill, we are thrilled you enjoyed your stay at the Hampton Inn & Suites Austin Downtown Convention Center. It's wonderful to learn that our location, cleanliness, amenities, and price all met your expectations. We look forward to your next visit when you return to Austin!
10/10 超赞
Daniel
商务旅客
2024年02月10日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Good location and great staff
Daniel
2024 年 2 月入住 2 晚
Customer Service 于 2024年02月10日 的回复
Daniel, we are thrilled to hear that you appreciated Hampton Inn & Suites Austin Downtown Convention Center's convenient site. Our team members take great pride in creating a welcoming and helpful environment for all our guests. Thank you for recognizing their efforts. We look forward to the opportunity to serve you again!
10/10 超赞
Terese
2024年02月7日
Great stay!
Terese
2024 年 1 月入住 1 晚
Customer Service 于 2024年02月7日 的回复
Terese, we're overjoyed you had a fantastic experience at Hampton Inn & Suites Austin Downtown Convention Center! We're delighted you labeled your stay as 'great.' Thank you and we look forward to welcoming you back in the future.
8/10 还可以
Ashley,Atlanta
2024年01月30日
满意:清洁度、员工和服务、住宿条件和设施
Ashley
2024 年 1 月入住 1 晚
Customer Service 于 2024年01月31日 的回复
Ashley, we're thrilled to learn you had a pleasing experience at Hampton Inn & Suites Austin Downtown Convention Center. We value your feedback and appreciation. Please keep us in mind for any future visits to Austin. Your satisfaction is our greatest accomplishment.
8/10 还可以
Ted,Ada
与家人出行
2024年01月26日
Good location. It was within walking distance of the Convention Center where we were at an event.
Ted
2024 年 1 月入住 2 晚
Customer Service 于 2024年01月26日 的回复
Ted, it's great to hear that you found the location of Hampton Inn & Suites Austin Downtown Convention Center to your liking. It seems the proximity to the Convention Center added convenience to your visit. We appreciate you choosing us for your stay during your event and look forward to hosting you again in the future.
8/10 还可以
Elizabeth
商务旅客
2024年01月25日
满意:清洁度、住宿条件和设施、客房舒适度
不满意:员工和服务
Elizabeth
2024 年 1 月入住 2 晚
Customer Service 于 2024年01月26日 的回复
Elizabeth, thank you for your rating of the Hampton Inn & Suites Austin Downtown Convention Center. We trust that your stay was enjoyable and hope that we can welcome you back again in the future.