Search Cottages in Averill Park

"horrible experience... upon arrival we were told that there was no internet at all, and therefore room keys couldn't be activated, and everytime you left the room a staff member would have to let you back in.. same for the gym, or anyplace you have to use your key. Staff notified me that this had been going on for two days, yet they didn't tell me until it was time to check in. I had to spend an extra $50 a night for another hotel. no offer of free dinner or reduced rate to stay there if we wanted to deal with this big inconvenience. no internet means no wifi- no streaming etc."

"Manager was rude and a chauvinist. Room was dirty. Was missing coffee maker. Manager put us next to the elevator and the loudest part of the hotel."

"Pool was under construction but no worries, a popl was created when i tried to use the stand up shower that had no lip. Water ended up everywhere and I needed every available towel to soak up the water. I know wet rooms are common in other countries but I imagine they're designed to be more fumctional than this."

"Our check in was very pleasant and all employees I interacted with were very pleasant. The bed was surprisingly comfy but the room condition wasn’t great and seemed a little dingy. Also didn’t love that the sink was outside of the bathroom. We stayed in a room right off the elevator so it was a little noisy at times but overall quiet considering the location is in the middle of busy roadways. I used the gym which was very small but thankfully I was the only one in there so it got the job done. Overall a fine stay for a reasonable price."

"Clean, renovated nice staff"

"I have been here before years ago. The place is a good value and in a great location. Unfortunately the room was given to us in poor condition. There were cobwebs from the ceiling to one of the lamps. There was a used black latex glove in the chair. There was a ski glove behind the couch. There was a handprint on the wall above the kitchen table. The place wasn't properly vacuumed. Along the baseboard the carpet meets the baseboard there was a good amount of debris. I complained to the front desk and they offered to change our room but we were already settled in at that point. I also had concerns the next room would be the same with regard to cleaning. Manager where are you? Obviously not on site on the busiest days of the week. No manager on site. I asked at the front desk. I realize things happen and staff make mistakes but I complained via text and sent pictures as well as told them at the front desk. If you would have called me I probably would not have sent this review. I suggest someone does a walk through to check how these units are left for the next guests. After all you have 6 hours between the 10 am check out and the 4pm check in (I found that that was out of range with the norm as well). You can do better than this."

"Stay was great! Would stay again if in the area."

"Dirty room all around including comforter. Old broken faucet handle and broken toilet holder. One tiny garbage in kitchen area nothing in living space or in bathroom."

"There were two employees that obviously hated working the night shift. Otherwise the others were gold!!"