Rating Details:
I was satisfied with the condition of the vacation rental.
I was very happy with the location.
The vacation rental was clean.
The property manager was very helpful.
Overall, I recommend this vacation rental.
Reviewer Comments:
There are no instructions in the house on working the tv, locking the doors, etc. Sounds kinda stupid, but things work differently in other homes. Didn't have a key for the crofter for a couple of days. But the worst thing was the floors, both in the house and the crofter. For those who were barefoot, feet were filthy, and socks were the same way. They were really dirty. Overall though, the house was great.
Manager responded on 6/20/2012:
Thank you for choosing Wendy Wilmot Properties and Sandbagger on Bald Head Island. As a Rental Management Agency on Bald Head Island, we are always striving to deliver a level of service satisfaction that is superior in comparison. Therefore, your comments and suggestions are very important to us as well as the property owner. I apologize that you experience some issues during your stay. I am pleased to inform you that there has been a new television installed in the ground floor living area. We are also compiling individual information on each property in our rental program and placing instructional information in rental books that will be at the fingertips of our guests. Therefore, you should not experience a lack of operation instruction on the television in the future. With regard to the cleanliness of the floors. We find this unacceptable and have spoken at great length with the cleaning crew. Finally, I am deeply sorry that the keys to the crofter were not available to you during the first few days of your stay. The next time you are on the Island, I ask that you give me a call and I will gladly take you out to lunch for your trouble. I have informed the owner of your comments for their consideration. We appreciate your feedback and hope that you will consider returning to Sandbagger during your next vacation.